Please apply through the following link by 11th June

https://www.iabarcelona.com/employment/

Key Responsibilities  

The post holder will be responsible for undertaking activities associated with each step of the prospective students’ application journey (from pre-application to enrolment), meeting associated LJMU validating partnership requirements.  

 Tasks

1.    Application Processing:

o  Processing of student applications, ensuring all required documents are complete and accurate.

o  Maintaining application data in the Institute’s CRM, maintaining confidentiality and data integrity.

o  Communicating with prospective students regarding missing documents or additional information required for their applications.

o  Preparing and issuing offer letters to successful applicants, communicating the terms of acceptance, program details, and any additional requirements.

o  Ensuring offer letters are accurate, personalized, and sent within established timelines.

o  Tracking and manage acceptance responses from applicants, updating the admissions database accordingly.

2.    Applicant Support:

o  Responding to enquiries from prospective students, providing accurate and timely information about admissions requirements, application deadlines, programme details, and general Institute information.

o  Assisting prospective students with the application process, guiding them through the necessary steps and providing guidance on the submission of required materials.

o  Conducting follow-up communications with applicants to ensure they have received all necessary information and to address any concerns or questions they may have.

3.    Tours, Auditions and Recruitment Events:

o  Supporting the organisation and administration of auditions, both in-person and online.

o  Collaborating with the marketing team to support recruitment events, including campus tours, open days and virtual events.

4.    Enrolment:

o  Supporting the enrolment process for new students, including the administration of students’ enrolment forms and associated documentation.

5.    Additional Duties:

o  Undertaking any other duties commensurate to the role and as assigned by the Director of Marketing and Engagement

Qualifications

Essential

·      Strong interpersonal and communication skills, both written and spoken, with the ability to effectively interact with prospective students, parents, and Institute staff.

·      Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks and prioritise effectively.

·      Proficient in using computer applications, including Microsoft Office suite.

·      Ability to work independently as well as collaboratively in a team-oriented environment.

·      Experience in administration

·      Native/Proficient level of English.

·      Able to meet a flexible work schedule, including some weekend work.

Desirable

·      Experience in the Higher Education sector.

·      Experience using a CRM.

·      An interest in the Performing Arts.

·      Conversational level of Spanish and/or Catalan. 

Equal Opportunity, Diversity and Inclusion

The IAB is an equal opportunity employer and is committed to providing a workplace free from all forms of unlawful discrimination, harassment, bullying, vilification and victimisation. The IAB makes decisions on employment, promotion and reward on the basis of merit. 

The IAB is committed to all aspects of equal opportunity, diversity and inclusion in the workplace and to providing all staff, students, contractors, volunteers and visitors with a safe, respectful and rewarding environment free from all forms of unlawful discrimination, harassment, vilification and victimisation. This commitment is set out in the IAB Equality, Diversity and Inclusion Policy that address diversity and inclusion, equal employment opportunity, discrimination, sexual harassment, bullying and appropriate workplace behaviour. All staff are required to comply with all IAB policies. 

The IAB values diversity because we recognise that the differences in our people’s age, race, ethnicity, culture, gender, nationality, sexual orientation, physical ability and background bring richness to our work environment. Consequently, the IAB Recruitment, Appointment, Induction and Probation Procedures Policy sets out the aim to drive diversity and inclusion across the Institute to create an environment where the compounding benefits of a diverse workforce are recognised as vital in our continuous deserve to service for excellence.

Special Requirements  

Some working hours may be required outside of normal business hours, particularly for Auditions, Open Days or Institutional events.  

Please note that you will be required to provide evidence of any qualification, professional membership, license or registration required for the role.

IMPORTANT NOTES THAT FORM PART OF THE POSITION                                                  

 1.        Appraisal and Development

IAB has in place a system of employee engagement in their performance goals that relate to this job description, the aims of the department and linked to the strategic goals of IAB.

 2.        Professional Development

IAB is a learning organisation where professional development is supported. Employees are asked to lead the development of a professional development plan as part of their Appraisals with their Line Manager or Head of Department.

 3.        Health and Safety

Applicants for positions are asked to declare any relevant health related needs or issues on the application form provided to Human Resources with your application for appointment. This information is not used for short listing, but we do expect you to discuss your needs as part of the interview process or when accepting an offer of employment where this is relevant. Confidentiality is assured and applicants will not be differentiated on the basis of disabilities or health requirements unless these render applicants unable to undertake the task requirements.

 4.        Employment Terms and Conditions

A job evaluation system is used to determine the grade and therefore the salary range for this position. It is usual to appoint at the lower end of the appointment range specified in the position description.

 5.        Equal Opportunities Employer

IAB is committed to equality and diversity and makes a determined effort to develop an inclusive environment to achieve a balanced gender representation and increase the number underrepresented groups on staff. We are an active provider of opportunities for differently abled people and recognise that all staff, are not only our employees, but have multi-faceted lives that from time to time may require flexibility from IAB to assist in meeting their other commitments.

 6.        IAB Sustainability Aspirations

• IAB will continuously evaluate and improve its environmental impact across all areas of the organisation.

• IAB is widely acknowledged as a values led organisation, where sustainability and multiculturalism is core

to its beliefs and operating practices.

• We support and encourage sustainability initiatives and objectives, both on and off campus, and act

as a key partner in community lead collaborations.

• IAB is an economically sustainable organisation that is efficient, productive and anticipates market

needs, adapting to the changing economic environment in Spain, Europe and globally.

 7.        Records Management

All staff are expected to comply with related IAB procedures and to create records that accurately capture business activities, appropriately manage these records over time using line of business systems, approved institutional repositories and designated physical and electronic storage, and follow authorised disposal processes.