Join our vibrant team at Mercier Consultancy MD as a Dutch Speaking Customer Service Advisor and enjoy the flexibility of remote work! We are seeking enthusiastic individuals who are passionate about providing exceptional customer service to join our...
Join our vibrant team at Mercier Consultancy MD as a Dutch Speaking Customer Service Advisor and enjoy the flexibility of remote work! We are seeking enthusiastic individuals who are passionate about providing exceptional customer service to join our network of on-demand professionals.
In this role, you will assist Dutch-speaking customers with their inquiries and ensure they receive top-notch support. Your journey will begin with an intensive training program designed to equip you with all the knowledge and skills necessary to excel.
Key Responsibilities:
Who We're Looking For:
What We Offer:
In this role, you will assist Dutch-speaking customers with their inquiries and ensure they receive top-notch support. Your journey will begin with an intensive training program designed to equip you with all the knowledge and skills necessary to excel.
Key Responsibilities:
- Engage with Dutch-speaking customers via phone, email, and chat to resolve inquiries and provide support
- Deliver an outstanding customer experience by addressing questions, concerns, and requests promptly
- Document all customer interactions accurately in our systems
- Collaborate with team members to share insights and improve service delivery
- Stay updated on product offerings and company policies to assist customers effectively
Who We're Looking For:
- Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage
- Previous customer service experience is a plus, but a positive attitude and eagerness to learn are more important
- Excellent communication and interpersonal skills
- Ability to work independently and manage your time effectively while meeting deadlines
- Tech-savvy with a good understanding of CRM systems and various communication platforms
- Self-motivated, adaptable, and able to thrive in a remote work environment
What We Offer:
- 3-month fully supported training in Greece with relocation package.
- Access to remote work opportunities worldwide after training.
- Inclusion in a global on-demand agent database with exclusive client contracts.
- Professional growth and career advancement within Mercier Consultancy.
- Networking and mentorship opportunities with international client service leaders
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