Trinetix is seeking a highly motivated Cloud Service Manager to design and present innovative cloud and infrastructure solutions that address customer challenges and drive business growth. You will collaborate closely with Sales, Delivery, and Customer Success teams to shape proposals, respond to RFPs/RFIs, and deliver compelling demonstrations. This role requires deep technical expertise in multi/hybrid cloud environments, strong communication skills, and the ability to align technical solutions with customer business objectives.

Requirements

• Strong understanding of cloud architectures and API-driven systems to clearly communicate solution capabilities in RFP and customer discussions.
• Experience working on competitive tenders, including crafting tailored responses and addressing scoring criteria.
• Ability to translate business challenges into clear, compelling technical narratives and solution proposals.
• Skilled in analyzing client requirements and shaping cost-effective, innovative solutions that meet RFP expectations.
• Excellent written and verbal communication skills, especially in creating persuasive, structured technical content.
• Demonstrated experience in collaborative cross-functional environments, particularly with presales, marketing, and product teams
• Proven hands-on experience managing and supporting on-premises infrastructure, including automation of provisioning, configuration, and deployment processes, as well as designing and executing migration strategies between on-premise environments and public cloud
  
  

Good-to-haves

• Familiarity with AI technologies such as Python (Pandas, NumPy), LLMs/RAG/Langchain, and experience designing or maintaining ML/deep learning models is a strong plus.
• Understanding of CSM metrics and ITSM workflows as they relate to service proposal design.
• Prior experience supporting business development initiatives, including customer workshops, bid defense presentations, and strategic client engagements.
• Understanding of service-based business models and the ability to clearly convey solution value and ROI in commercial terms.
  
  

Core Responsibilities

• Lead and contribute to the creation of comprehensive responses to RFPs and RFIs, aligning technical proposals with customer requirements and business goals.
• Collaborate with sales, solution architects, and business development teams to shape winning solution narratives and technical differentiators for competitive bids.
• Support presales engineering activities, including solution positioning, scoping, and value articulation.
• Present and demonstrate proposed solutions to both technical and non-technical stakeholders and customers.
• Develop and maintain high-quality technical documentation, including architectural diagrams and solution specifications, to support proposals and sales enablement.
• Engage with internal stakeholders (engineering, legal, finance, product) to ensure solution feasibility, compliance, and alignment with strategic goals.
• Leverage market trends, client feedback, and past bid data to continuously improve the effectiveness of RFP responses and proposal strategies.
  
  

What We Offer

• Continuous learning and career growth opportunities
• Professional training and English/Spanish language classes
• Comprehensive medical insurance
• Mental health support
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
• Flexible working hours
• Inclusive and supportive culture
  
  

About Us

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice