Ofertas de empleo en YHL

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Office

Job Title: French Online Safety Coordinator

Location: Barcelona, Spain – Onsite & Hybrid Work Options Available

Department: Trust & Safety / Online Safety

Employment Type: Full-Time

About the Role:

We are looking for a proactive and thoughtful French-speaking Online Safety Coordinator to join our team in Barcelona. In this role, you will support the development and enforcement of safety policies to protect users from harmful content and behavior. You will work closely with moderation, legal, and product teams to respond to safety-related incidents and maintain a trustworthy online environment for our French-speaking community.

Key Responsibilities:

• Monitor and assess user-generated content and behavior in French, ensuring compliance with community guidelines and safety standards.
• Coordinate safety escalations, reports of abuse, and policy violations with relevant internal teams.
• Identify trends in online risk, such as harassment, misinformation, or exploitative content, and contribute to mitigation strategies.
• Maintain detailed documentation of incidents and resolution steps, ensuring clear audit trails.
• Collaborate with policy and enforcement teams to refine safety guidelines and enforcement processes.
• Participate in cross-functional meetings and represent the needs of French-speaking users in safety discussions.
• Assist in the creation of educational materials and campaigns that promote a positive, respectful community culture.
  
  
  

• Fluent in French (native or near-native level) and proficient in English (written and spoken).
• Experience in trust & safety, content moderation, compliance, or online operations.
• Excellent communication and organizational skills, with strong attention to detail.
• Ability to assess complex situations and make clear, objective decisions.
• Comfortable handling sensitive or disturbing content with professionalism and discretion.
• Legal authorization to work in Spain.
  
  
  

• Familiarity with online safety best practices, user protection, and digital platform policies.
• Knowledge of EU digital content regulations (e.g., DSA, GDPR).
• Experience working in a cross-functional, multicultural environment.
• Additional language skills (e.g., Spanish, German) are a plus.
  
  
  

• Competitive salary and performance incentives.
• Flexible working model: onsite or hybrid from our Barcelona office.
• Full training and continuous learning opportunities.
• A diverse and inclusive team culture.
• Health and wellness support programs.
• Relocation assistance (if applicable).
• Opportunities for internal mobility and career growth within Trust & Safety.
  

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Office

Job Title: French Community Standards Moderator

Location: Barcelona, Spain – Onsite & Hybrid Work Options Available

Department: Trust & Safety / Community Operations

Employment Type: Full-Time

About the Role:

We are looking for a detail-oriented and responsible French-speaking Community Standards Moderator to join our team in Barcelona. In this role, you will play a key part in maintaining a safe and respectful online community by reviewing and moderating content to ensure it aligns with company policies and community guidelines. This position is ideal for someone with strong analytical skills and a passion for digital safety, offering a flexible hybrid or onsite work model.

Key Responsibilities:

• Review user-generated content in French, assessing it for compliance with internal community guidelines and moderation policies.
• Identify, investigate, and take appropriate action on content involving spam, abuse, harassment, hate speech, misinformation, or other violations.
• Accurately log and report moderation actions using internal tools and platforms.
• Escalate complex cases to senior moderators, legal, or policy teams as needed.
• Provide feedback to improve moderation policies and assist in maintaining content quality standards.
• Stay up to date on platform rules, community standards, and relevant regulations.
• Participate in regular training sessions and calibration reviews to ensure consistency and fairness in moderation decisions.
  
  
  

• Fluent in French (native or near-native level) and proficient in English.
• Strong attention to detail, critical thinking, and decision-making skills.
• Comfortable working with sensitive or potentially distressing content.
• Excellent communication skills and ability to handle complex cases with discretion.
• Ability to work independently and as part of a multicultural team.
• Authorized to work in Spain.
  
  
  

• Experience in content moderation, trust & safety, or digital platform operations.
• Familiarity with social media platforms, online communities, and digital policy frameworks.
• Knowledge of EU digital regulations (e.g., DSA, GDPR).
• Additional language skills (e.g., Spanish, German, Italian) are a plus.
  
  
  

• Competitive salary and performance-based incentives.
• Hybrid or onsite work options from our central Barcelona office.
• Full training and continuous learning opportunities.
• A collaborative, inclusive, and mission-driven team environment.
• Health and wellness support, including mental health resources.
• Relocation assistance (if applicable).
• Opportunities for career growth in content policy, operations, or moderation quality.
  

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Salesforce Office

Job Title: French-Speaking Member Services Representative

Location: Barcelona, Spain – Onsite & Hybrid Options Available

Department: Member Services / Customer Support

Employment Type: Full-Time

About the Role:

We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona. You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.

Key Responsibilities:

• Serve as the first point of contact for French-speaking members via phone, email, and chat.
• Handle member inquiries, feedback, and complaints in a professional and timely manner.
• Provide clear and accurate information regarding services, memberships, billing, and policies.
• Ensure a high level of member satisfaction by delivering personalized support and proactive communication.
• Document interactions accurately in the CRM system and follow up on outstanding issues.
• Collaborate with internal teams (billing, operations, tech support) to ensure quick issue resolution.
• Identify trends in member feedback and suggest service improvements.
  
  
  

• Fluent in French (native or near-native level) and confident in English (spoken and written).
• Previous experience in customer support, hospitality, or service roles preferred.
• Strong communication and interpersonal skills.
• Empathy, patience, and a problem-solving attitude.
• Ability to work both independently and collaboratively.
• Comfortable using customer service software, CRM tools, and standard office applications.
• Eligible to work in Spain.
  
  
  

• Experience working in membership-based or subscription service businesses.
• Familiarity with CRM tools like Salesforce, Zendesk, or HubSpot.
• Multilingual abilities are a plus (Spanish or other EU languages).
  
  
  

• Competitive salary and performance-based incentives.
• Flexible working model: onsite in Barcelona or hybrid setup.
• Thorough training and ongoing support.
• Multicultural and inclusive team environment.
• Career progression opportunities within the company.
• Relocation support (if applicable).