To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence. Responsibilities And Tasks 40 hours per week To offer the highest standards of service to the guests. To perform in a qualifies...
To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence.
Responsibilities And Tasks
40 hours per week
To offer the highest standards of service to the guests.
Responsibilities And Tasks
40 hours per week
To offer the highest standards of service to the guests.
- To perform in a qualifies manner, with initiative and responsibility the reception of guests and all related tasks.
- Perform customer service tasks at the reception desk.
- To carry out the tasks related to the occupation and sale of the rooms (Reservations, check-in and check-out).
- To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.
- Receive, process and direct customer complaints using the SEDAS approach.
- Collaborate with and substitute for the head of Reception in his own tasks.
- To carry out in a qualifies manner, with initiative, autonomy and responsibility, the assistance and information to customers and the corresponding administrative work.
- Attending to customers in the concierge services.
- Informing customers about the hotel services.
- Performing customer service tasks in the services requested.
- Receiving, processing, and directing customer complaints to the corresponding services.
- Diploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.
- Experience with PMS Opera.
- Knowledge of office automation at user level.
- High level of English, Spanish and other languages.
- Minimum 2-years experience in hotels of similar or higher category.
- Problem solving and decision-making skills
- service orientation and excellent organisational skills
- Positive attitude and excellent communication skills
- Good presence
- Ability to work as part of a team
- Able to work under pressure and remain calm in difficult situations
- Time availability
- Dynamic person
- People skills
- Barcelona Ambassador
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