A chloé store manager is the first ambassador of the maison, in charge of welcoming every guest into the chloe family. A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business. A Chloe Store Manager Is A...
A chloé store manager is the first ambassador of the maison, in charge of welcoming every guest into the chloe family.
A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business.
A Chloe Store Manager Is
A client champion
A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business.
A Chloe Store Manager Is
A client champion
- leads the team to initiate and develop long-term relationships with clients
- sets up and monitors crm targets for boutique and per stylists and implements all actions to reach them
- coordinates contact campaigns and supervises use of all crm tools
- supervises client database, and in particular knows vic clients of the store
- proactively proposes activities to meet/exceed clients’ expectations
- leads by example and supervises sales on the floor to improve business performance and customer service
- ensures full engagement of the team with omnichannel services offered by the maison
- creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
- sets up and monitors retail targets for boutique and per stylists
- actively participates in commercial activities and proactively proposes new ideas to improve business
- is aware of local trading environment and competitors ‘activities
- organizes energizing team briefings and ensures consistently high level of motivation
- performs individual monthly and yearly performance assessment with all team members
- shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
- leads all recruitment and induction of team and ensures successful coordination with hr department
- leads by exemplarity, ensures good team spirit and translates chloe attitude of entreneurship, togetherness, excellence, creativity and positive impact
- is an active member of store managers community: shares best practices, asks, provides support
- supervises impeccable boutique environment and teams grooming at any time of the day
- proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
- ensures implementation of all guidelines related to store, boh management and sustainability
- manages payroll, expenses and stock management
- oversees compliance of established Richemont policies and standards
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