About us

Homeclub is Home Select Group's premium hospitality expert brand that creates extraordinary ways of living for our guests. We go beyond traditional rentals, we provide a 360º service that guarantees the owner's comfort with their home and the best experience for tenants.

We are experts in short, medium and long term premium apartment rentals: We rent apartments and new housing concepts designed by us in prime locations and with a personalized service. We do this by understanding the different vital needs of people and today's society. Focusing on service, we combine the personalized attention of an expert hospitality team with the latest technology in the industry to evolve the living/rental experience.

What you'll do:

As a Guest Experience Intern, you'll have a pivotal role in supporting our Commercial department. Your main focus will be on two key areas: Reservations and Guest Services:

Reservations:

• Offer support to convert leads into bookings.
• Guide tenants through the booking process to convert leads into bookings.
• Assist tenants throughout their booking process, considering their preferences for location, dates, budget, and facilities to suggest suitable options.
• Assist with payment management and rental arrangements.

Guest Services:

• Provide attentive assistance to tenants throughout their stay.
• Serve as the main contact for clients to report any issues related to their property, ensuring prompt and effective solutions within SLAs.
• Handle all calls professionally to meet monthly performance targets.
• Cultivate and maintain positive relationships with customers, understanding their needs and ensuring the success of their stay.
• Address and resolve property maintenance and administrative issues promptly.

About you:

• Availability to work from Friday through Tuesday (including weekends).
• Recently graduated or a last year student of: Tourism, Hospitality, or related fields.
• Spanish is a must. English B2/C1 is desired.

Why us?

• A charming office in the center of Madrid.
• An international work environment; we have more than 15 nationalities!
• Flexible and dynamic work environment: 2 full weeks of remote work per month.
• 6 days of vacations.
• Free Drinks: we always provide tea and coffee.
• Monthly team events and an amazing internal culture.
• Internal growth opportunities.
• Discounts at partner stores.
• Discounts on our properties.

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At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.