What’s the Job? As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Guest Experience Supervisor. Your day-to-day...
What’s the Job? As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Guest Experience Supervisor.
Your day-to-day
Your day-to-day
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
- Accommodating general and unique requests.
- Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
- Provide information on hotel services and facilities.
- Answer phones in a prompt and courteous manner.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
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