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Spa Receptionist - Four Seasons Hotel MadridFour Seasons Hotels and Resorts
About Four Seasons Hotel Madrid
Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.
After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guestrooms including 39 suites, three restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.
The Role Of Spa Receptionist
Four Seasons Hotel Madrid is looking for a Spa Receptionist to join our team. The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule. The role also includes to take a proactive approach to understanding guest needs and desires.
Other Duties Include
- Welcome the guests at the Spa
- Deal with all mail correspondences
- Take reservations for spa treatments
- Ability to upsell cosmetic products and retail brands within the Spa
- Take the guest for a tour of the spa and explain the facilities offered to guests.
- Work harmoniously and professionally with co-workers and supervisors.
- Checking guest in and out, following payment procedures.
- Ensure the reception area is clean and presentable at all times.
- Prepare daily reports.
As an ambassador of Four Seasons, our ideal Spa Receptionist should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask and solve problems. Previous Spa or Hospitality experience is required. Applicants also are required to have a flexible schedule and the ability to work all shifts, weekends and holidays. Must have the legal right to work in Spain and have fluency in English and Spanish. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”