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0IT Helpdesk Support Engineer
29 abr.Axel Johnson International
IT Helpdesk Support Engineer
Axel Johnson International · Barcelona, ES
Teletrabajo Inglés Italiano Resolución de problemas Office Comunicación Documentación Resolución de incidencias Sistema de seguimiento de incidentes Windows 10 Directorio activo TSQL Azure SQL Server
Have you got a flair for solving tech puzzles? We’re seeking a skilled IT Helpdesk Support Engineer to enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmosphere!
Position Details:
- Title: IT Helpdesk Support Engineer
- Location: A charming office in central Barcelona, Spain, with 30% remote flexibility
- Employment Type: Full-time, permanent contract with a harmonious Monday-to-Friday schedule
- Salary: Competitive package from €26,000 annually before tax
About us:
Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries. Our IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group’s success.
Your Mission :
You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system. The role requires a blend of independent work and team collaboration.
Your Responsibilities:
- Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
- Efficiently categorize and address incoming incidents and requests.
- Own your ticket queue with proactive follow-ups and process enhancements.
- Enhance your troubleshooting skills, offer user training, and escalate complex cases.
- Develop guides and documentation for teams and users.
- Deliver exceptional customer service, communicating effectively in both English and Italian.
What You Bring to the Table:
- Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.).
- Solid understanding of IT’s role in a corporate landscape.
- Fluency in English and Italian (C1 level).
- Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problem-solving prowess.
Bonus Points for:
- Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs.
- Multilingual capabilities.
What We Offer:
- A 40-hour workweek, Monday to Friday, with a 6-month probation period.
- A generous holiday package.
- A negotiable start date.
- A rewarding salary reflecting your expertise and potential.
- A dynamic, innovative workplace that prioritizes learning and career growth.
- A modern office in central Barcelona with the option to work remotely part of the time.
- An office stocked with fruits, snacks, and beverages.
- Opportunities for occasional travel.
Recruitment Process:
- A questionnaire to know more about your application.
- An in-depth interview with your future manager.
- A second discussion with the extended leadership team.
- A final proposal detailing your new adventure with us.
Take the Next Step:
If you’re eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you! Let’s initiate a dialogue about your potential journey with us!
We are excited about the possibility of you joining our dynamic team! 🚀