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Madrid, ES
Amazon Operations Manager
RankHero · Madrid, ES
Inglés Comunicación Gestión Fuerzas del orden público Gestión operativa Stack Cumplimiento por Amazon (FBA) Insignias Apelaciones Contacto con el cliente Word
We're a premium Amazon agency looking for an experienced, highly independent
Operations Manager to take full ownership of account health across our client
portfolio. This is not a VA role. We need someone who has seen real Amazon
problems, knows how to solve them without hand-holding, and can manage a
daily execution rhythm across multiple accounts.
You will own:
Account Health and Monitoring
- Daily scan: suppressions, Buy Box ownership, listing badges, health metrics
- Monthly audit: hijacked content, unauthorized listing changes, suppressed ASINs
- Competitor copy monitoring and unauthorized change flagging
Seller Support and Case Management
- Listing issues, policy violations, appeals
- Performance Notification triage and responses
- A-to-Z claims and chargeback handling
Brand Defense
- Brand Registry enforcement
- Counterfeit and hijacker takedowns
Reimbursements and Fee Audits
- FBA lost and damaged inventory claims
- Fee overcharges and reconciliation
- Ongoing reimbursement tracking so nothing expires
We set the strategy. You execute it. No PPC, no client contact, no pricing
decisions. You work from SOPs and a weekly checklist, self-managed. You flag
what needs a decision; you handle what does not.
Tools: Amazon Seller Central, Sellerise, Kwickmetrics, Google Sheets/Drive.
Prior experience with any professional Amazon operations tool is sufficient.
We will onboard you on our stack.
You are a great fit if you:
- Have real hands-on experience managing Amazon Seller Central accounts at an
agency or for multiple brands
- Understand FBA operations, case management, and account health at a deep level
- Work independently, manage your own deadlines, and flag problems before they
escalate
- Communicate clearly in written English
Engagement: Ongoing, long-term. 20-30 hrs/week to start, scaling toward full-time.
To apply, tell us: (1) how many Amazon accounts you have managed and in what
capacity, (2) one specific account-health or reimbursement issue you caught and
resolved end to end, (3) how you currently manage your daily workflow across
multiple accounts. Start your application with the word RESTOCK.