Ofertas de empleo para Orientado al cliente

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Ventas Inglés Gestión Emisión de billetes de avión Finanzas estructuradas Mejora continua Orientado al cliente Confirmación bancaria Basado en eventos Difusión Office

About Events Arena

Events Arena is a Barcelona-based B2B travel agency specialising in premium sports and cultural event packages across Europe. As a recognised distributor for major sports events (football, F1, MotoGP, rugby, tennis, basketball and more), we work exclusively with professional clients through long-lasting partnerships. We are a growing company, working with our own in-house technology and tools embedded in our daily workflow.

We’re looking for an experienced, detail-oriented Sales Executive to manage reservations end-to-end and support our B2B clients with precision and responsiveness.

The role

You will be the operational backbone of our sales flow, handling reservations from end to end across our flash-sale and distribution channels, managing client relationships with precision, and keeping the team informed through proactive monitoring. You will work at the intersection of sales, operations and customer service, in an event-driven environment.

Key responsibilities

Booking management

• Daily processing of reservations from flash-sale and large-scale distribution operations
• Verification of booking accuracy: dates, quantities, options and conditions
• Internal coordination to ensure smooth reservation execution
• Booking confirmations and follow-up
• Transmission of client listings to suppliers (hotel roomings, transfers, etc.)

After-sales service & client relations

• Handling client requests: questions, modifications, cancellations, specific needs
• Preparing quotes and tailored commercial proposals
• Rigorous follow-up of client files through to closure

Monitoring & reporting

• Daily analysis of pricing spreads and internal tools
• Proactive reporting on stock status and sales trends
• Alerting the relevant teams in case of operational or commercial risk

Other

• Ad hoc support to day-to-day logistics when needed

What we’re looking for

• Previous professional experience in customer service or client relations
• Experience working with a CRM or booking system
• Precision and meticulous attention to detail – non-negotiable
• Strong organisational skills and ability to manage high volumes simultaneously
• Reactive, professional and client-oriented
• Comfortable with structured, recurring tasks and looking for a stable, long-term position
• Team player: reliable, consistent, collaborative
• Ability to use internal AI tools in your daily workflow
• Capacity for self-reflection and continuous improvement
• Fluent in French and English; Spanish is a strong plus
• Experience in travel, events, ticketing or hospitality is a plus

Compensation & working conditions

Contract

• Full-time, permanent contract
• Based in our Poblenou office, Barcelona
• 40 hours/week — 9:00 to 18:00 with a 1-hour lunch break
• 23 working days of annual leave

Salary

• Salary based on experience and profile
• Variable bonus of up to 20% of gross annual salary, based on individual performance and company results

How to apply

If you think you are the right candidate, please send your CV and a brief cover letter in English or French to [email protected], with “Booking Agent” in the subject line. Applications reviewed on a rolling basis.