Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we´ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You´ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Junior Application Support Analyst

Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a highly motivated and curious Junior Application Support Analyst to join our growing team. This is a vital role responsible for ensuring the smooth operation and availability of the applications our employees rely on every day. If you have a passion for technology, an interest in business processes, and a genuine eagerness to learn, this is the perfect opportunity for you to make a significant impact across the entire organization.

What you´ll do

1. Core Application Support
• Provide timely and effective technical support for a diverse portfolio of third-party employee applications, including the Atlassian Suite (Jira, JSM, Statuspage, Compass, Assets), Slack, Notion, and others.
• Manage user accounts, permissions, and licensing within supported platforms.
• Triage, troubleshoot, and resolve application-related incidents and service requests, escalating to vendors or internal development teams when necessary.

2. Operations & System Support
• Collaborate closely with the Operations team to support mission-critical business systems, including our Core System, Salesforce, and Fenx.
• Assist with the monitoring, maintenance, and performance tuning of these systems to ensure stability and reliability.
• Support the integration and maintenance of smaller, specialized departmental applications.

3. Process Improvement & Documentation
• Create and maintain comprehensive documentation for applications, support processes, and common troubleshooting steps.
• Identify opportunities to streamline support processes, automate routine tasks, and improve overall system usage.
• Conduct training sessions or create guides for employees on how to best utilize supported applications.

What you´ll need
• Ownership and Proactivity: You are someone who is proactive in identifying gaps, anticipating potential issues, and proposing solutions before they become major problems. You don´t just wait for tickets; you look for ways to improve our systems and processes.
• Organized and Prioritized: You possess strong organizational skills and a keen sense of prioritization to effectively manage multiple tasks, work efficiently with deadlines, and ensure critical incidents are addressed first.
• Empathetic and Supportive: You are empathic and supportive when interacting with end-users. You understand that you are supporting colleagues and strive to make their technology experience smooth and positive.
• Communication: You are fluent in English, both written and spoken, ensuring clear and effective communication with global stakeholders and technical teams.
• Team-Oriented Vibe: You are highly team-related and enjoy collaborating. Our team is multidisciplinary, supportive, and always willing to help, and we expect you to match this collaborative and positive vibe.
• Growth Mindset: You possess a strong desire to learn new technologies, master complex systems, and continuously expand your technical and business knowledge.

Why Ebury?
- Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- CentralOffice: A fantastic location with excellent transport links.