Talent Expert, Employee Experience

Location: Madrid, Hybrid

Reporting to: Global Head of Talent Management & Employee Experience

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

Job Summary

The Talent Manager, Employee Experience plays a pivotal role in shaping and enhancing the overall employee experience at Swissport as the Centre of Excellence expert. In partnership with the Global Head of Talent Management and Employee Experience, this position is responsible for designing and launching employee experience-related initiatives, programs and strategies that are aimed at attracting, engaging and retaining top talent.

Job Responsibilities:

• Employee Experience Strategy: Implement mechanisms for collecting employee feedback, conducting surveys and analysing data to gain insights into employee sentiment, satisfaction and engagement levels; including but not limited to eNPS, Engagement, Pulse and Exit surveys
• Engagement Action Planning: Analyse and recommend actionable plans to improve engagement and culture in partnership with Global Culture, HR and Leadership Teams
• Exit Surveys: Develop and manage the offboarding process in partnership with the Manager of Onboarding Experience, working to understand the core reasons people leave and partnering to improve retention and improve workplace conditions and employee satisfaction
• Behaviour Framework: Integrate and continually refine the organizational and leadership competency and behaviour framework and assimilate them into our Swissport culture and all recruitment and talent processes
• Employee Recognition and Rewards: Develop and implement employee recognition programs to reward and acknowledge high performance and achievements
• Stakeholder Collaboration: Collaborate with the Global Culture Team to prepare global and regional HR Teams to effectively manage employee experience and engagement activities
• Metrics and Analytics: Establish metrics to measure the effectiveness of employee experience initiatives and monitor and analyse data to track progress, identify trends and make data-driven decisions
• Industry Trends and Best Practices: Stay informed about industry trends and best practices in employee experience and engagement, and incorporate innovative approaches and tools into strategies and programs

Required Experience and Skills:

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field
• Proven experience in human resources, employee engagement, employee experience, organizational development or related roles
• Strong understanding of employee experience concepts, best practices and trends
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at all levels of the organization
• Analytical mindset with the ability to interpret data and draw actionable insights
• Experience with employee feedback mechanisms, survey tools, and HRIS platforms
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously
• Passion for creating a positive and inclusive work culture that values diversity and inclusion
• Willingness to travel domestically and internationally, as required