Ofertas de empleo en Dow Jones

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Salesforce Outlook

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

Customer Service Associate - B2B

Based in: Barcelona (EMEA)

Reports to: Customer Service Supervisor

Position Summary

The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. Please note that this role includes working on select weekends and public holidays.

Key Responsibilities

• Provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
• Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.
• Ensure all relevant procedures are followed from beginning to resolution.
• Ensure all key performance indicators and service levels are met.
• Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
• Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
  
  

Qualifications

Required

• Proficient in French/Spanish, Italian and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English)
• Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
• Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
• Ability to maintain a positive attitude in an often busy and stressful environment
• Ability to understand new technical systems and applications quickly
• Attention to detail and the ability to multitask, prioritize, and meet deadlines
• Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
• A positive outlook on change and a flexible approach to team-based work environment and structure
  
  

Preferred

• Experience in a contact center and/or customer service environment
  
  

Desired

• Salesforce experience is a plus
• Desire to grow within the company
• College degree desired
• Previous research experience desired
• Fluency in German/Russian/Spanish/Japanese a plus (in addition to the language applied for)
  
  

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Family Care Benefits
• Subscription Discounts
• Employee Referral Program
  
  

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Customer Service

Job Category: Customer Service & Contact Center Operations

Union Status

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 50325

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 nov.

Teletrabajo .

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About The Team

Dragonfly, part of Dow Jones, is a specialist provider of global security and geopolitical risk intelligence. We support businesses, international organisations and public-sector clients with actionable, all-source intelligence, meeting their requirements from conflict zones to the boardroom. Our client base includes many of the world's leading multinational corporations across the full spectrum of sectors, as well as public institutions and international organisations. Our flagship offering, the Security Intelligence & Analysis Service (SIAS) , is a market leader in current and anticipatory intelligence for professionals in security, crisis management and in-house intelligence roles.

About The Role

We are seeking a Research Analyst to join Dragonfly in a junior/entry-level research-focused role with a global remit. As part of a wider team, they will conduct open-source data collection and media monitoring in maintaining key Dragonfly products: the TerrorismTracker (TT) database and Travel Risks Monitor (TRM). The ideal candidate will have a keen interest in terrorism and extremism, be curious, analytical, detail-oriented and comfortable using open-source tools and techniques. You will report to the Crisis and Operational Risks Lead.

You will also work in direct support of Dragonfly's team of intelligence analysts on discrete taskings. This includes but is not limited to assisting regional analysts with research for reports and client requests.

You Will

• Conduct high-quality open-source research, monitoring and data gathering, including qualifying sources and validating information
• Utilise, develop and maintain our resources, specifically data feeds and open source networks
• Provide high-quality research in support of project work and security intelligence reports or briefings, within agreed timescales, seeking guidance where required
• Be proactive in taking on day-to-day tasks and ensuring team delivery demands are met
• Be comfortable operating in a team environment and working on process-driven tasks
  
  

You Have

• A demonstrable professional or academic interest in terrorism, political violence and extremism
• Professional or academic experience in open-source research and monitoring
• An understanding of conducting balanced and objective research
  
  

Our Benefits

• Pension Scheme: Company contributes up to 8% of your salary with matching contributions.
• Healthcare Coverage: Comprehensive health plan with unlimited coverage, including outpatient care, dental, and maternity.
• Life & Disability Insurance: Coverage from day one, including life insurance at 2X salary and accident coverage up to 4X salary.
• Wellness Programs: Access to wellness platforms, mindfulness apps, and free fitness classes.
• Meal & Teleworking Allowance: Monthly meal card and teleworking allowance.
• Flexible Working: Ability to work from home 2 days per week with the option to work remotely for 1 week per quarter.
• Family Care Support: Up to 4 weeks of paid compassionate leave and a generous reimbursement for emergency care.
• 30 days of paid time off every year
  
  

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 49895