Ofertas de empleo en Four Seasons

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 dic.

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role

The Spa Receptionist is the first point of contact for guests visiting the spa, responsible for creating a warm and welcoming atmosphere while managing reservations, guest inquiries, and administrative tasks. This role ensures a seamless guest journey from arrival to departure, supporting the spa team in delivering exceptional service aligned with the hotel’s luxury standards.

What You Will Do

• Greet and assist guests in a professional and friendly manner, ensuring a luxurious experience.
• Handle spa and gym reservations, inquiries, and guest requests efficiently.
• Provide information about spa treatments, wellness programs, and fitness offerings.
• Maintain accurate appointment schedules and ensure smooth check-in and check-out processes.
• Process payments, manage billing, and handle administrative tasks.
• Work closely with spa therapists, fitness instructors, and hotel departments to deliver exceptional service.
• Ensure cleanliness, organization, and a relaxing atmosphere in the spa reception and lounge areas.
• Handle guest feedback and concerns with professionalism and effective service recovery.
• Maintain up-to-date knowledge of spa promotions, special offers, and seasonal treatments.
• Manage inventory of spa products, amenities, and supplies, ensuring availability and efficient stock control.
• Assist in marketing and promotional activities for spa and wellness services.
• Support in generating reports related to guest visits, revenue, and service performance.
• Perform other duties as assigned by upper management to support the smooth operation of the spa and gym facilities.
  
  

• Experience: Previous background in spa, wellness, or luxury hospitality reception is preferred.
• Language proficiency: Fluency in English and Spanish is required; additional languages are an advantage.
• Customer service: Genuine passion for providing exceptional guest experiences with a focus on care, empathy, and professionalism.
• Communication: Excellent interpersonal and verbal communication skills to interact confidently with guests and colleagues.
• Organization: Strong ability to multitask and prioritize in a dynamic environment while maintaining attention to detail.
• Technical skills: Proficiency in spa booking and scheduling systems, along with general administrative and computer skills.
• Teamwork: Cooperative and flexible approach, with a positive attitude toward supporting different areas of the spa operation.
• Passion: Genuine interest in wellness, fitness, and promoting a holistic lifestyle experience for guests.
• Presentation: Polished personal appearance and a calm, welcoming demeanor reflective of a luxury spa environment.
• Legal requirement: Authorization to work in Spain.
  
  

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 dic.

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role

A Call Center Agent will be the first point of contact for many of our guests, you will embody our brand's warmth, professionalism, and commitment to excellence. The ideal candidate will handle inquiries, reservations, and guest requests with efficiency, accuracy, and a genuine passion for creating exceptional experiences.

What You Will Do

• Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times.
• Provide guests with complete and accurate information on hotel facilities, rates, and available services.
• Keep accurate records of communication and update the reservation system as required.
• Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled.
• Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience.
  
  

• Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times.
• Provide guests with complete and accurate information on hotel facilities, rates, and available services.
• Keep accurate records of communication and update the reservation system as required.
• Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled.
• Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience.
• Our Ideal Reservations Agent candidate will have:
• Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience.
• Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively.
• Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction.
• English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests.
• Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct.
• Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality.
• Organizational Skills: Strong organizational skills to manage information efficiently.
• Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment.
• Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests.
  
  

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 dic.

. Office

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

The Role of Assistant Director of People and Culture

The Four Seasons Hotel Madrid is looking for an Assistant Director of People and Culture to join our team.

The Assistant Director of People and Culture works closely alongside the Director of People and Culture and oversees the day to day running of the People and Culture function. The Assistant Director of People and Culture is as true driver of the employee experience. As an essential member of the People and Culture Team, you are responsible for assisting people bring their best selves to work, achieving their dreams, and building their self-confidence. You will create an environment that focuses on fairness, inclusion, and is service centric.

The Assistant Director of People + Culture will oversee the growth and development of the People + Culture team, oversee activities including employee relations, workforce planning, coaching and development of both leaders and employees, and culture building.

People And Culture Functions

• Assess the needs in areas such as performance management, employee relations, compensation, career development and leadership development and drive the appropriate solutions in these areas.
• Act as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
• Identify, analyze and initiate appropriate actions to resolve employee concerns.
• Manage the financial issues for the People and Culture budget including benefits, labor & salary reports and plan cost effective events within the People and Culture budget guidelines.
• Work closely with Finance regarding labor meeting, employee attestations, wage and hour training.
• Organize and supervise all employee programs - recognition celebrations, community outreach, internal meetings, etc.
• Respond to employee claims, Workers’ Compensation, Unemployment and Wage & Hour.
• Act as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
• Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People and Culture.
• Responsible for hiring process, including contracting and onboarding.
• Coordinates all aspects of recruitment including job postings, interviews and job offers, tracking applicants and ensuring follow up.
• Understanding the importance of Interviewing and providing guidance and counsel to our managers throughout the process.
• Own recruitment and find innovative ways to find staff. Review and analyze recruitment trends: Turnover, Resort Promotions, local and industry information.
• Create and develop opportunities to attract, develop and retain people to achieve their fullest potential.
• Develop own team and supports L&D Manager in her global role.
  
  

• Previous experience in similar position.
• Excellent writte and verbal skills. High level of English and a minimum average level of Spanish is required.
• Exposure to labor law and employment equity regulations.
• Effective HR administration and people management skills.
• Full understanding of HR functions and best practices.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office and related business and communication tools.
• Fantastic organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Attention to detail.
• Must have the legal right to work in Spain.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 nov.

. Office Excel PowerPoint Word

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role

The Events Intern supports the Events Department in the coordination and execution of small-scale functions, collaborating closely with internal hotel teams to ensure guest satisfaction and successful delivery of each event. This role provides hands-on experience in event planning, communication, and logistics, acting as a valuable support to the Events Supervisor and Events Coordinator. The internship offers a comprehensive introduction to the dynamics of luxury hospitality events within a professional and mentoring environment.

What You Will Do

• Participate in site inspections with the Events team to learn about venue spaces and client requirements.
• Assist in verifying that all client needs are accurately addressed prior to each event.
• Support the management of the events mailbox, handling inquiries and requests efficiently.
• Coordinate with other departments to provide timely and accurate responses to client questions.
• Take part in training sessions focused on event management best practices and guest service excellence.
• Assist with performance tracking and provide feedback to support team improvement.
• Contribute to the promotion and coordination of private dinners and exclusive event experiences.
• Collaborate on the organization of event logistics, ensuring smooth communication among clients, hotel teams, and external vendors.
• Help review and maintain event documentation, including rooming lists, F&B needs, and billing details.
• Assist with external supplier coordination to ensure the flawless execution of events.
• Respond to potential client inquiries regarding event options and venue availability.
  
  

• Education: Enrolled in a hospitality, business, or event management program seeking practical training.
• Passion: Genuine enthusiasm for the hospitality and events industry with a proactive learning attitude.
• Communication: Strong interpersonal and written communication skills in English and Spanish.
• Organization: Ability to multitask efficiently and maintain attention to detail in a fast-paced environment.
• Collaboration: Positive and team-oriented mindset, comfortable working across multiple departments.
• Technical skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn hotel systems.
• Professionalism: Reliability, adaptability, and commitment to delivering quality service and operational excellence.
• Legal right to work in Spain. 
  
  

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 nov.

. Office

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role

The Guest Experience Intern plays a key role in supporting the Guest Relations team, assisting with the coordination and delivery of personalized service for all guests. This internship offers a full immersion into the world of luxury hospitality, providing exposure to various facets of guest service operations. Working closely with the Guest Experience Manager and other departments, you will learn how to anticipate guest needs, handle special requests, and create memorable moments that enhance each guest’s stay. This position allows you to develop the service, communication, and problem-solving skills essential for a future career in luxury guest relations.

What You Will Do

• Assist with welcoming guests upon arrival and provide courteous, personalized assistance during their stay.
• Support the preparation of VIP and special guest arrivals, ensuring all details are in place and expectations are exceeded.
• Accompany guests to their rooms and assist with room orientation when required.
• Collaborate with the Concierge and Front Office teams to manage guest requests, reservations, and in-house arrangements.
• Participate in daily briefings, reviewing arrival and departure lists, special requests, and hotel events.
• Respond promptly and professionally to guest inquiries, feedback, or concerns, ensuring timely resolution.
• Assist with guest communications prior to arrival and follow up after departure to ensure satisfaction.
• Coordinate small in-room or on-property experiences to surprise and delight guests.
• Utilize hotel systems to update guest profiles, preferences, and service notes accurately.
• Maintain close communication with all operational departments to ensure seamless service delivery.
• Uphold Four Seasons standards of service, professionalism, and discretion at all times.
  
  

• Passion: Genuine enthusiasm for delivering personalized, memorable guest experiences and a natural passion for hospitality.
• Service mindset: Strong interpersonal and communication skills, with the ability to make guests feel valued and understood.
• Attention to detail: Careful and precise in reviewing guest preferences, coordinating amenities, and ensuring accuracy in execution.
• Team spirit: Collaborative and eager to work across multiple departments to achieve seamless guest service.
• Organization: Ability to multitask and adapt in a dynamic, fast-paced environment while maintaining exceptional service standards.
• Personality: Outgoing, energetic, and empathetic, with a “can-do” approach to every guest interaction.
• Flexibility: Availability to work shifts, weekends, and holidays as required.
• Language proficiency: Fluency in English and Spanish; additional languages are considered an advantage.
• Legal requirement: Authorization to work in Spain.
  
  

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 nov.

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Talent Acquisition Intern - Four Seasons Resort Mallorca at Formentor

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 nov.

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role

The Guest Experience Agent plays a vital role in ensuring every guest enjoys a personalized and memorable stay at our hotel. By anticipating guest needs, resolving inquiries, and collaborating with all hotel departments, this position enhances the overall guest experience and contributes to the hotel's reputation for exceptional service and hospitality.

What You Will Do

• Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.
• Create personalized experiences for guests by understanding their preferences and needs.
• Assist with reservations, special requests, and event planning to ensure memorable stays.
• Respond to guest inquiries and feedback, resolving issues promptly and effectively.
• Collaborate with various departments to deliver exceptional service and create unforgettable experiences.
  
  

• Exceptional Communication Skills: Ability to interact clearly and courteously with guests, ensuring their needs and preferences are understood and addressed.
• Guest-Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences to guests.
• Problem-Solving Abilities: Quick to think on their feet and resolve guest issues or complaints efficiently, ensuring high levels of guest satisfaction.
• Attention to Detail: A keen eye for details to anticipate guest needs, remember preferences, and provide tailored recommendations.
• Organizational Skills: Able to manage multiple guest requests, reservations, and service-related tasks effectively without sacrificing quality.
• Multitasking Ability: Can handle a variety of guest-related duties simultaneously, such as managing check-ins, booking reservations, or responding to inquiries.
• Professional Appearance and Demeanor: Presents themselves in a polished, professional manner, maintaining the brand image while engaging with guests.
• Team Collaboration: Works closely with other departments like concierge, housekeeping, and F&B to ensure seamless service and coordination for guests.
• Calm Under Pressure: Handles high-pressure situations, such as busy periods or challenging guest interactions, with poise and professionalism.
• Technological Proficiency: Familiar with hotel management systems and booking platforms to manage guest profiles, reservations, and requests.
• Local Knowledge: Familiar with the local area, including restaurants, attractions, and events, to provide guests with personalized recommendations.
• Multilingual Skills: Fluency in English and Spanish is essential; additional languages are a valuable asset. 
• Flexibility and Adaptability: Open to working flexible hours, including weekends and holidays, and adapting to guests' changing needs.
• Positive Attitude: Maintains a welcoming and enthusiastic demeanor, ensuring that all guests feel valued and appreciated.
• Commitment to Excellence: Strives to exceed guest expectations at every opportunity, enhancing the overall guest experience.
• Legal requirement: Authorization to work in Spain.
  
  

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).