Ofertas de empleo en Hotel Arts Barcelona

• Nivel de experiencia---
• Tipo de contratoFreelance
• Publicada26 jul.

LESS

As a Marketing Intern, you will gain hands-on experience in email marketing, digital merchandising, and content management. You will work closely with cross-functional teams, agencies, and stakeholders to make a real impact in our marketing efforts for owned channels. This role is perfect for a self-starter eager to develop skills in digital marketing, campaign planning and coordination. You are proactive, can work independently and are creative with a high attention to detail.

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

• Nivel de experiencia---
• Tipo de contratoFreelance
• Publicada21 jul.

Office Word

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

• Nivel de experiencia---
• Tipo de contratoFreelance
• Publicada20 jul.

Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales, study each recipe and gather all necessary ingredients, cook food in a timely manner, ensure appealing plate presentation, slightly modify recipes to meet customers’ needs and requests, ensure compliance with all health and safety regulations within the kitchen area.

• Nivel de experiencia---
• Tipo de contratoFreelance
• Publicada20 jul.

Excel

Daily

Create at least one personal connection per day (adoption)

• Contact the guest before arrival
• Prepare amenity based on preferences
• Put alert to meet the guest upon check in
• Rooming
• Follow up calls during the stay
• Meet the guest upon check out
  
  

• Adoption wow story after getting to know the guest
  
  

• Lateral service in peak hours
• Engage with guests
  
  

• After pre arrival insert all the guests in the excel document
• Review the departure for the following day and make sure they had an outstanding experience
  
  

• Audit a different venue/department everyday using the LQA app
  
  

• Update arrivals, departures and occupancy on the calendar
• Make sure all employees have the correct profile (starting and end date, employee number)