Ofertas de empleo en La French Tech Taiwan

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 dic.

. Cloud Coumputing QA Salesforce Office

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

Customer Care Operations

• Barcelona
• Full-Time
• Apply Now
  
  

About

Spendesk is Europe’s leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees.

Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with CFO Connect.Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.

Ready to grow further? Check out their open roles!

Job Description

As a User Operations Analyst at Spendesk, you will play a central role in optimizing user support processes and managing user support tools (bot training, help center, escalation procedures). In the context of outsourcing support, you will be responsible for training and the continuous improvement of user service solutions, ensuring operations run efficiently while maintaining a high level of customer satisfaction. You will be in charge of complex cases needing an action in internal tools. You will work closely with various teams to ensure service continuity and alignment of processes with the company’s strategic objectives.

Key Responsibilities

• Operations and quality management: Act as a liaison with the outsourced partner and the Customer Service Quality Manager to ensure high standards. Oversee training and quality audits, and analyze feedback to optimize processes.
• AI Bot training support: Contribute to training and the continuous improvement of bots. Review bot performance, incorporate feedback from the outsourced partner, and optimize automated interaction processes.
• Systems integration and software development: Collaborate with Product and Software Engineering teams to ensure continuity and integration of AI tools with existing systems. Ensure the implementation of new features in coordination with the Product & Engineering (PDE) team.
• Knowledge base management: Enrich and keep the help centre content up to date. Develop troubleshooting guides and run training sessions to ensure smooth adoption of tools and processes by the outsourced partner and internal teams.
• Ticket management: Own end-to-end resolution of complex enquiries requiring execution in internal tools, and close collaboration with cross-functional teams (Engineering, Banking/Operations, Compliance).
  
  

What We're Looking For

• Proven expertise with modern customer support stacks (e.g., Zendesk, Intercom, Salesforce Service Cloud), including ticket taxonomy and classification, macros and views, routing/SLA rules, and end-to-end QA workflows.
• Curious and motivated in operating and improving support bots/AI, covering intent modeling, training data curation, conversation design, prompt iteration, and performance analysis (containment/deflection, handoff accuracy), with closed-loop feedback from BPO partners.
• Practical knowledge of systems integration and automation: designing and maintaining API/webhook–based data flows across bots, help center, and CRM; building robust automated workflows using tools such as Zapier, Make, Workato, or native rules.
• Project and program management capabilities: scoping, detailed planning, milestone and dependency management, and on-time cross-functional delivery across training, quality audits, knowledge content, and tool integrations.
  
  

Skills

• Customer empathy and service mindsetBalancing efficiency with high-quality, empathetic support; ensuring solutions protect customer trust and outcomes.
• Cross-functional collaborationWorking seamlessly with other department such as Product, and Engineering to align priorities, remove blockers, and close the loop on recurring issues.
• Communication and enablementClear written documentation, training delivery, and change management to ensure smooth adoption of tools and processes (FR/EN proficiency is a strong plus).
• Analytical problem-solvingHypothesis-driven approach to diagnose issues quickly and recommend actionable, measurable fixes.
• Prioritization under pressureManaging competing escalations and operational work while maintaining quality and deadlines.
• Ownership and accountabilityProactive follow-through on escalations, QA actions, and content/integration updates; transparent status reporting.
• Fluent in French and English (essential for international team collaboration)
  
  

Technical

• Knowledge base managementStructuring, writing, and maintaining help center content; taxonomy and versioning; setting governance for updates and measuring deflection.
• Process design and continuous improvementMapping processes, identifying bottlenecks, implementing SOPs/runbooks, and applying Lean/Kaizen/5 Whys for root cause analysis.
• Data analysis and reportingComfort with spreadsheets and BI (SQL/Looker/Tableau or similar) to track and analyze KPIs: CSAT, FRT, AHT/ART, resolution rate, recontact, backlog health, deflection, quality scores.
  
  

Nice to have

• Vendor/BPO partnership managementDriving performance with SLAs/OLAs, QBRs, calibrations, enablement plans, and continuous improvement cycles.
• Governance and compliance awarenessSensitivity to data privacy, access controls, auditability, and risk when handling user data and automations.
  
  

As we are an international team, please submit your application and CV in English.

About Spendesk

Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About Our People & Culture

We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About Our Benefits

Our culture is built on trust, empowerment, and growth — with benefits to match!

• Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
• Alan health insurance (fully covered by Spendesk)
• Meal vouchers through Edenred (€6 per working day)
• 100% reimbursement on public transportation subscription
• Access to Moka.care for emotional and mental health wellbeing
• 28 days of holidays
• Latest Apple equipment
• Great office snacks to fuel your day
• A positive team to work with daily!
  
  

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

Additional Information

• Contract Type: Full-Time
• Location: Barcelona
• Occasional remote authorized
  
  

Apply Now

See Other Spendesk Job Listings

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 dic.

. REST Office

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

Resort Manager Deputy (H/F/X) - Permanent contrat - Spain

• Palma
• Full-Time
• Apply Now
  
  

About

Fondée en 2014, Le Collectionist est l’entreprise leader en Europe dans la création de vacances sur mesure, rassemblant les maisons les plus extraordinaires et les expériences les plus inoubliables, pour les familles et les grands groupes convaincus que leurs vacances méritent d’être uniques.

Notre collection s’étend parmi plus de 50 destinations iconiques, allant des bords de mer aux campagnes préservées, en passant par les sommets enneigés et les centres-villes animés.

Job Description

Job Description

Set up & coordinate the in resort team before the season:

• Assist the Resort Manager to recruit and onboard onsite teams, organize in house trainings matching Le Collectionist standards.
• Ensure office space, cars, housing if needed matching allocated budget.
• Implement company tools and adapt routines to the team.
• Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season).
• Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations.
• Manage resort accounts, cash floats, and operating budgets
• Liaise with the regional management team.
• Order amenities & marketing goodies needed from the central office (bizops).
• Oversea in resort stock management.
• Organize welcome baskets local contracts or with regional/central offices when needed.
• Organize pre arrival team meetings to coordinate weekend arrivals.
  
  

Ensure in-season smooth run and focus on optimal guest experience:

• Oversea properties pre-season house inspection with supply teams support to ensure all houses are ready and up to Le Collectionist’s standards.
• Support pre-arrival teams with sourcing/testing services and experiences matching the company standards.
• Support destinations Ibiza/Mallorca/ or Marbella and properties sales training.
• Supervise the welcoming of each of our customers while adhering to Le Collectionist brand standards, Dispatching Check-in & check out amongst the team, ensuring all guests are being welcomed according to Le Collectionist standards and process.
• Ensure all properties are ready up to standard and personalized as per guest’s requirements before check in..
• Customer experience management: act as the guardian of the quality of guest reception and the effective resolution of any issues raised during their stay. This includes supporting your teams responding to dissatisfied customer requests and assisting with their complaints.
• Internal coordination: act as an essential coordination point between our customers and various internal teams such as Sales, and Supply to ensure an exceptional customer experience. The Resort Manager ensures that problem resolutions are handled by the appropriate individuals. (Ensure report and follow up of any issue or damage in CRM for optimal communication and history).
  
  

Preferred Experience

Profile:

• An interest in, or sensitivity to, the luxury and hospitality sector
• Bilingual in English and Spanish: fluency in both English and Spanish is required, and knowledge of a third language like French is a plus
• Based in Mallorca, Ibiza or Marbella
• Experience(s) in luxury rental management
• Valid driving license
• Highly organized and punctual
• Hospitality skills and know-how
• Strong leadership skills with a history of effectively managing and developing teams
• Excellent communication skills, both written and oral, to establish strong relationships with customers
• Proficiency in CRM tools: experience with CRM software preferred
  
  

Work Schedule and Specifics ⚠️

Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team and overtime may be recovered.

Additional Information

All our positions are also open to candidates with disabilities who may require specific accommodations.

Additional Information

• Contract Type: Full-Time
• Location: Palma
• Experience: > 5 years
• Unknown
  
  

Apply Now

See Other Le Collectionist Job Listings

• Nivel de experiencia---
• Tipo de contratoTemporal
• Publicada6 dic.

Teletrabajo . TSQL Docker Git Jira Google Analytics Google Ads Salesforce Tableau

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

Data Analyst - Internship - Barcelona

• Barcelona
• Internship
• Apply Now
  
  

About

We are papernest

Our ambition? To be the one and only platform to manage all the subscriptions with one single click.

Since our launch in 2015 we haven’t stopped growing: we are now more than 800 employees, 1.5 million users, and we work in 3 European markets and have offices in Paris, Reims, Barcelona and Warsaw.

We are convinced that all great success comes first and foremost from a great team !

Job Description

This year marks 10 years since we launched our idea: to simplify our customers' lives by offering an innovative solution to easily subscribe to, manage, and change all types of contracts through a single, intuitive platform.

Since then, we have supported over 1.5 million customers in France, Spain, and Italy, while investing in new verticals. This has positioned us as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees across 3 locations, we are consolidating our position as a leader in the European market. We are always looking for talented individuals ready to join a committed and motivated team driven by a purpose-driven mission. Working with us means embracing a culture of excellence, innovation, and real impact.

We are looking for a Data Analyst Intern to join our team in Barcelona for a 6-month period, starting December 2025. You will play a crucial role in tackling diverse data challenges, helping our teams solve problems, enhance efficiency, and accelerate iteration through reliable data insights.

Your Future Missions

Create value through analytics:

• Perform ad hoc analyses to support decision-making, identify growth opportunities, and propose operational improvements.
• Automate team tasks by creating new, innovative tools.
  
  

Ensure Data Reliability And Accessibility

• Guarantee the reliability of data from various sources.(Acquisition, CRM, Operations, Finance, etc.)
• Maintain and develop dashboards to make data accessible to the acquisition team.
• Implement alert systems to identify potential issues and anticipate market shifts.
  
  

Support Our Business Teams

• Set up alerting systems to identify potential problems and anticipate market changes.
• Propose and implement initiatives to improve team performance;
• Facilitate the implementation and monitoring of new acquisition initiatives.
  
  

Your Profile

• You have a background from a business or engineering school;
• You have experience in Business Intelligence or Business Analytics;
• You are proficient with SQL, data processing, and data visualization tools (e.g., Tableau, Looker).
• You are proficient in English.
• You are able to learn very quickly and develop skills in new areas;
• You are creative, resourceful, entrepreneurial, and autonomous;
• You are curious to discover or already familiar with some of the following Marketing tools: Google Ads, Meta Ads, Google Analytics, CRM (Salesforce, Hubspot...), Segment, Fullstory, Intercom, etc."
• You have knowledge of one or more software development tools: Visual Studio, BigQuery, Git, JIRA, Docker, etc.;
• You are passionate about data and the digital world.
  
  

What We Offer

Evolve in an international and inclusive environment: everyone has a place at papernest, and with more than 46 different nationalities, it's not uncommon here to start a sentence in English and finish it en français o en español ¡

💸 Compensation & partnerships: your talent deserves to be rewarded! Enjoy a competitive compensation for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Also, with your papernest badge, you will have access to various partner services (restaurants, wellness centers, mobility...).

🍽️ Meals: a healthy and balanced breakfast is offered every Tuesday!

📈 Career Development: at our company, interns are not just “photocopy-coffee” assistants! As a full-fledged team member, you're here to learn, but also to share your ideas and implement projects. You'll be supported throughout your journey to maximize your skills and prepare for your future.

✨Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring Process

• First Interview with Emma, Talent Acquisition Specialist
• SQL test
• 2nd interview with Hernan, Data Analytics Manager
• Last interview with Auriane, Data Analyst
  
  

Interested in this challenge? 🙂

Then don't hesitate any longer; we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, you have a place with us. Our selection processes are designed to be inclusive, and our work environment is adapted for everyone.

We particularly encourage applications from women. Even if you feel that you do not meet all the criteria outlined in this job posting, know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application, as parity and diversity are essential assets for our success.

Additional Information

• Contract Type: Internship
• Location: Barcelona
• Possible partial remote
  
  

Apply Now

See Other Papernest Job Listings