Ofertas de empleo en Mytheresa

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 abr.

Office

To support our Customer Care team we are searching for a Customer Care Specialist - Spanish (f/m/d) (Barcelona) to be based in our Barcelona office.

What You Will Do

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
• Consistently meet the highest service and KPI standards of the department.
• Establish and maintain relationships to build a portfolio of relevant customers.
• Collaborate closely with Payments, Customs, Warehouse and Shipping.
  
  

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
• Familiarity with customer communication and e-commerce-related technology.
• Good computer skills, especially MS Office.
• Conscientiousness when handling customer data.
• Flexibility, resilience, and the ability to work as part of a team.
• Native-level proficiency in Spanish (written and spoken) and excellent English skills; additional languages are a plus.
  
  

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Mobile office with up to 40% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan