Ofertas de empleo en Top Language Jobs

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Deine Aufgaben Und Auswirkungen Als Backoffice-Support Sind

• Unterstützung von Kollegen mit Kundenkontakt bei der Interaktion als Problemlöser und Bearbeitung komplexer Probleme im Zusammenhang mit Verträgen
• Gewährleistung einer schnellen Lösung von Problemen
• Zusammenarbeit mit Partnern und Anleitung zur Problemlösung, um Kundenzufriedenheit zu erreichen
• In direktem Kontakt mit Kunden stehen, um ihre Bedürfnisse zu verstehen und im Namen ihrer Bedürfnisse zu handeln
  
  
  

Fähigkeiten, Erfahrungen und Interessen, die du benötigst, um in dieser Rolle erfolgreich zu sein:

• Muttersprachliche Deutschkenntnisse und gute Englisch- oder Spanischkenntnisse
• Vorteilhaft vorherige Erfahrung/Hintergrund in der Verwaltungs- oder Backoffice-Arbeit
• Koordiniertes, organisiertes und eigenverantwortliches Arbeiten
• Energisch, innovativ und proaktiv in einem schnellen Tempo arbeiten
• Begeisterung für interkulturelle Kommunikation und den Expatriate-Lifestyle
• Du lebst in Barcelona oder bist bereit, für eine internationale Karriere und Lebenserfahrung nach Barcelona umzuziehen
• Eine gültige spanische Arbeitserlaubnis haben (erforderlich).
  
  
  

Was ist für dich drin?

• Vertrag: 3 Monate + 3 Monate + unbefristeter Vertrag
• Arbeitszeit: 40/Woche, Mo.–Fr. 9 – 18 Uhr
• Gehalt: 23.000 brutto/Jahr
• 28 Tage/Jahr Urlaub
• Arbeiten in einem stabilen und internationalen Arbeitsumfeld
• Arbeiten in einem schnell wachsenden Unternehmen
  
  
  

Was kannst du vom Leben in Barcelona erwarten?

• Das einzigartige Erlebnis einer internationalen und vielfältigen Kultur
• Eine wunderschöne Strandstadt, umgeben von Küstenstädten und Bergen
• Herrliche gastronomische Erlebnisse der spanischen, katalanischen und internationalen Küche
• Ein ziemlich dynamisches und aktives Stadtleben, in dem es schwer ist, sich zu langweilen
• Sonnige Tage, mediterranes Wetter und ein entspannter Lebensstil
• Ein attraktiver Startup- und Innovationshub mit spannenden Möglichkeiten
  
  
  

Ist dieses Projekt nicht das Richtige für dich? Schaue dir unsere anderen Möglichkeiten für Deutschsprachige in Spanien an oder schicke uns deinen Lebenslauf, um für andere Projekte oder zukünftige Möglichkeiten berücksichtigt zu werden.

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada5 may.

REST Office Outlook

Our Client

New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We're Curious: Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What will you be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
• You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Becoming an expert on all things New Balance
• Embrace our company values and act as a brand ambassador
  
  
  

Requirements

What skills & experience will you bring to us?

• A fluent level of English with exceptional grammar and spelling skills
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving
  
  
  

Benefits

What do we offer?

• Start date: May, 27th
• Contract:Temporary 3 months (1-month probation period) with the possibility to extend
• Part time:(35 hours/week)
• Working days/Hours: Rotative schedule between Monday and Sunday between 3pm and 12pm
• Salary: 16,153.84 gross/year
• Incentives: Monthly incentives for best QA/productivity
• Holidays: 24 calendar days per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid model: 3 days per month from the office / training / events / meetings / rest from home
• Training: 8 days from the office from 3pm to 10pm
• Office location: Barcelona (La Sagrera)
  
  
  

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• New Balance online discounts 30% off
• Option to sign-up for Discounted Private Health Insurance
• Referral Program - Bring a friend and get a referral bonus.
• Access to LinkedIn specialised training & courses.
  
  
  

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare#wearecurious#weachievetogether

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 may.

Office

We are looking for an Working Team Leader (Spanish-speaking ) - On-site to join one of our exciting projects.

What We Offer You

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your Benefits

• Full time 39 hours/week contract: Monday to Friday 9:00 to 18:00
• Competitive salary and performance bonus
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
  
  
  

What You'll Experience With Us

As a Working Team Leader in our team, you will:

• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Monitor and report on customer service performance, and any recurring issues that require attention
• Identify and feedback on potential functions that will improve customer
• Working cross-functionally with the Sales and the Product teams
• Support the PM to fulfil Client's business account plan
• Monitor and report team performance
• Motivate as a team leader controlling turnover and retaining potential and motivated team members
• Offer support in critical problems (escalations, emergencies, agents, and customers complaints).
• Propose changes in bonuses / reporting to management
• Report productivity metrics to the team and management daily
  
  
  

We'll Be a Great Match If You

• Have a proficient or bilingual level of Spanish and advanced English
• Possess leadership skills
• Come with experience in accounting
• Hold a bachelor´s degree in business administration or similar
• Have working knowledge of CRMs and Tech Support applications
  
  
  

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws. RRQ24-002716-1-SPAIN

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 abr.

Office ITIL

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career!

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

We're on the lookout for German-speaking IT Service Desk (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As an IT Service Desk on our team, you will:

• Provide 1st level support to the client workers
• Handle of IT requests or issues via phone, mail and chat or via self-service portal
• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requests
• Be accessible and provide a first resolution rate by using internal knowledge databases.
• Cooperate with client's 2nd level service organizations and external service providers
• Provide support to client's employees in the operation of user systems and peripheral devices
  
  
  

Concentrix + Webhelp is a great match if you:

• Have a proficient or bilingual level of German and advanced English
• Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage
• Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
• Have an analytical approach to complex issues
• Have experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 good to have
• Have high customer and service orientation and high sense of responsibility
• Have a reliable and systematic way of working
• Are willing to learn and develop technical and soft skills and to work shifts
• Have high motivation and willingness to work in a global team
  
  
  

If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday 08:00 to 17:00 or 11:00 to 19:00
• Salary 22 000 euros gross/year + up to 2400 euros gross/year in bonus
• Additional seniority bonus, 500 euros gross/year after the first 6 months and 1000 euros gross/year after one year
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
  
  
  

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

RRQ24-002644-1-GERMANY