Are you ready to own relationships with SME clients and directly influence their growth?
Do you enjoy turning business needs into practical digital solutions that deliver results?
Are you motivated by building trust, driving renewals, and uncovering new sales opportunities?

Location: Madrid, Spain | Work Arrangement: Hybrid | Visa Requirements: EU citizenship or valid Spanish work permit required | Language Requirements: Italian and English (mandatory)

Role Introduction
As our new Junior Digital Sales Account Manager, you will be the primary point of contact for SME clients, ensuring they receive consistent, high-quality support across all digital services. You will manage relationships end-to-end, from onboarding through renewals, while identifying opportunities to grow each account.

You will collaborate closely with internal teams to resolve issues, align solutions with client needs, and drive revenue growth. Your work will directly impact customer satisfaction, retention, and long-term business success.

Key Responsibilities

• Build and nurture strong, trust-based relationships with SME clients

• Act as the main contact for digital service needs, ensuring timely and effective solutions

• Develop and execute tailored renewal strategies, leading negotiations with clients

• Identify upsell and cross-sell opportunities using data insights and market knowledge

• Manage post-sales escalations, coordinating with internal teams to resolve issues

• Maintain a deep understanding of each client’s business to anticipate needs and opportunities

• Track account performance and optimize strategies based on key metrics

• Advocate for client needs internally and contribute to client success stories

• Essential:

  • Fluency in Italian and English

  • Strong communication and negotiation skills

  • Interest in digital sales and technology solutions

  • Ability to understand business challenges and translate them into solutions

  • Experience or exposure to customer relationship management

  • Strong organizational and collaboration skills

  Desirable:

  • Experience in selling technology products or services

  • Familiarity with data-driven sales approaches and account management tools

  What’s on Offer

  • Collaborative, international work environment

  • Structured onboarding and continuous training opportunities

  • Clear development pathways to grow your sales career

  • Competitive compensation and benefits package

  • Hybrid working model after initial onboarding period

  • A culture that values teamwork, learning, and shared success

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.