The Company

• A company in our network is a fast-growing software organisation that places customer satisfaction at the very heart of its business strategy.
• They are well-regarded for their inclusive culture and commitment to employee well-being, offering a comprehensive benefits package and a vibrant workspace.
• Recognising that their team is their greatest asset, they invest heavily in learning and development programmes to help staff progress rapidly.

The Role

• A company in our network is looking for a communicative and solution-oriented individual to join their Client Services team as a Junior Customer Success Executive.
• This role is an exceptional opportunity for a graduate or entry-level candidate to learn how to manage client portfolios and drive customer loyalty without the pressure of cold selling.
• You will serve as the voice of the customer within the business, ensuring that every client gets the maximum value from their investment.

How to Apply - Escape the AI trap

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Give yourself the competitive edge with Tangent:

• The CV Is Dead: Differentiate yourself from thousands of generic, AI-written CVs by showcasing your real personality and skills via video.
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• Secure & Private: We provide a safe and confidential space to showcase your video and manage applications.

Responsibilities:

• Client Onboarding: Guiding new customers through the initial set-up and training process to ensure a smooth adoption of the platform.
• Relationship Management: Building and maintaining strong, long-lasting partnerships with key stakeholders through regular check-in calls and email correspondence.
• Issue Resolution: Acting as the first line of support for client queries, troubleshooting basic issues, and escalating complex technical problems to the engineering team.
• Customer Advocacy: Gathering feedback from users and presenting these insights to the Product team to help shape future feature developments.
• Account Health Monitoring: Analysing usage data to identify clients who are under-utilising the software and proactively reaching out to offer additional support.
• Product Expertise: Becoming a subject matter expert on the company’s services to provide best-practice advice and tips to the user base.