Were Hiring: Customer Support Specialist (Dutch + English) - Sofia, Bulgaria Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist , where you'll assist users of a global brand...
Were Hiring: Customer Support Specialist (Dutch + English) - Sofia, Bulgaria
Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.
In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.
Location: Sofia, Bulgaria (On-site)
️ Languages: Dutch (C2) & English (B2+)
Role Type: Full-time
Schedule: Monday-Friday, 10:00-19:00
Training: 3 weeks, on-site
️ Relocation Support Provided
EU Passport Required
What You'll Do:
Contact: [email protected]
Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.
In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.
Location: Sofia, Bulgaria (On-site)
️ Languages: Dutch (C2) & English (B2+)
Role Type: Full-time
Schedule: Monday-Friday, 10:00-19:00
Training: 3 weeks, on-site
️ Relocation Support Provided
EU Passport Required
What You'll Do:
- Respond to customer inquiries via phone, email, and chat
- Provide accurate information and resolve customer issues efficiently
- Support users with account management, orders, or product-related questions
- Document interactions using internal systems and tools
- Escalate complex cases when necessary
- Deliver service excellence while meeting performance KPIs
- Be part of a respected international customer service team
- Grow professionally in a structured and supportive environment
- Receive paid training and continuous development
- Work in a modern office in Sofia with relocation support
- Join a mission-driven company focused on quality service and innovation
Contact: [email protected]
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