Ofertas de empleo para Atención al cliente

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• Tipo de contratoA tiempo completo
• PublicadaNueva

. Office

Our client is a leading international distributor of polymers and chemical products, with more than 40 years of experience and operations across over 100 countries through a network of subsidiaries and regional hubs.

The company is currently expanding its structure in Spain and is looking to strengthen its Customer Service team in Valencia.

Position Summary

As Customer Service Representative, you will play a key role in ensuring smooth operational flow between the commercial, logistics, and finance departments.

You will manage B2B customer orders from end to end, coordinating imports, transport, documentation, invoicing, and client communication. The ideal candidate is someone with prior experience in polymer or chemical distribution who can become operational in a short period of time.

Key Responsibilities

Order Management & Customer Support

• Manage the full cycle of customer orders: registration, validation, deadline tracking, documentation, and billing.
• Keep customers updated on order progress and proactively resolve incidents or discrepancies.
• Support sales representatives by preparing offers and quotations when needed.
• Follow up on payments and coordinate with finance for any pending issues.

Logistics & Transport Coordination

• Organize and monitor transport and warehousing activities, ensuring alignment with customer delivery requirements.
• Liaise with logistics partners to ensure timely delivery and resolve transport-related issues.
• Support negotiations of spot freight rates and contribute to transport planning optimization.

Supply Chain & Back Office

• Oversee import operations and stock availability; report any shortages to the sales team.
• Manage credit insurance applications and renewals.
• Interface with the Quality and Legal departments to collect and provide technical and regulatory documentation.
• Maintain customer records and documentation within SAP (customer creation, updates, and transactional accuracy).
• Handle customer material samples and technical datasheets when required.

Candidate Profile

Education & Experience

• Bachelor’s degree in International Trade, Business Administration, or Logistics.
• Previous experience in Customer Service or Supply Chain, ideally within the polymer, chemical, or industrial distribution sector.

Skills & Competencies

• Strong understanding of international trade operations, Incoterms, and distribution flows.
• Excellent communication and problem-solving skills with a customer-oriented mindset.
• Ability to manage priorities under pressure in a dynamic environment.
• High attention to detail and accuracy in documentation and invoicing.
• Team player with proactive and solution-driven attitude.

Languages & Tools

• Fluent English (mandatory); other European languages are a plus.
• Proficiency in SAP (B1 or S4) and Microsoft Office tools.

This is a great opportunity to join a global industrial distribution group and gain exposure to international supply chain and commercial operations in a dynamic environment.

You will work closely with an experienced team and have the opportunity to grow within an international and collaborative culture.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

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¿Te interesaría trabajar en una Empresa líder en el sector ENERGÉTICO?

Somos una Compañía nacional con un gran crecimiento, dedicada al sector energético, tanto a nivel residencial como empresarial. Buscamos una persona para la posición de Atención al Cliente en nuestras oficinas de PATERNA.

PERFIL PROFESIONAL

Competencias Personales

• Habilidades de comunicación y trato cordial con clientes.
• Capacidad de organización y gestión del tiempo.
• Iniciativa y proactividad en la resolución de incidencias.
• Adaptabilidad a un entorno dinámico y en crecimiento.
  
  

Experiencia Deseable

• Habilidades de comunicación escrita y oral.
• Experiencia previa en atención al cliente.
• Conocimiento del sector energético (tarifas, contratos, ahorro energético) en un plus.
  
  

TAREAS LABORES PRINCIPALES

• Recepción de llamadas, correos y visitas de clientes.
• Información y asesoramiento inicial sobre los servicios energéticos.
• Resolución de incidencias y canalización de reclamaciones al departamento correspondiente.
• Seguimiento postventa para garantizar la satisfacción del cliente.
• Fidelización de clientes.
  
  

¿Qué ofrecemos?

• Remuneración acorde a la posición.
• Contrato indefinido.
• Jornada de 25h semanales
• Posibilidad de desarrollo interno.
  
  

¿A qué esperas? ¡Estamos buscando profesionales como tú!

Te esperamos para conocerte y contártelo con más detalle. Sólo necesitamos tus ganas de trabajar y de superación.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Resolución de problemas Capacidad de análisis Comunicación Atención telefónica Habilidades sociales Experiencia laboral Introducción de datos Centros de contacto Etiqueta Agentes de atención al cliente Office

Descripción de empleo

Perfil Profesional: Agente de Servicio de Atención al Cliente - LINECAR

Título del puesto:

Agente de Servicio de Atención al Cliente

Ubicación:

Oficinas de LINECAR, Ponferrada.

Jornada laboral

1. Jornada partida

Horario: de lunes a viernes de 9:00 a 14:00 y de 17:00 a 20:00.

2. Jornada continua

Horario: de lunes a viernes de 9:00 a 17:00

Descripción del puesto:

En LINECAR buscamos incorporar un/a Agente de Servicio de Atención al Cliente que desempeñe un papel clave en la gestión de las consultas, reclamaciones y solicitudes de nuestros clientes. Será responsable de garantizar una experiencia satisfactoria y profesional a través de la atención telefónica, por correo electrónico y otros canales de comunicación.

Este perfil debe demostrar excelentes habilidades comunicativas, capacidad para resolver problemas y un fuerte compromiso con la calidad del servicio.

Requisitos mínimos:

Formación:

• Educación Secundaria Obligatoria (ESO) o equivalente.
• Valorable formación adicional en Atención al Cliente, Comunicación o áreas relacionadas.

Idiomas:

• Castellano: Nivel nativo o muy alto (oral y escrito).
• Gallego: Nivel alto (oral y escrito).
• Inglés: Nivel intermedio (mínimo B1).
• Otros idiomas (francés, portugués, alemán, etc.) serán valorados positivamente.

Habilidades técnicas:

• Manejo básico/avanzado de herramientas ofimáticas (Microsoft Office, correo electrónico, sistemas de gestión, páginas web, etc.).
• Experiencia previa con herramientas de gestión de tickets y atención al cliente (valorable).

Experiencia:

• Experiencia mínima de 1 año en un puesto similar en atención al cliente, preferiblemente en el sector transporte o servicios.

Otros requisitos valorables:

• Certificado de discapacidad igual o superior al 33 %.
• Orientación al cliente y capacidad para trabajar bajo presión.
• Flexibilidad, empatía y habilidades para gestionar situaciones conflictivas.

Responsabilidades principales:

• Atención al cliente:
• Gestionar llamadas telefónicas, correos electrónicos y mensajes de clientes, ofreciendo soluciones rápidas y eficaces.
• Proporcionar información precisa sobre horarios, rutas, tarifas y servicios de LINECAR.
• Resolver incidencias y tramitar reclamaciones de manera proactiva y respetuosa.
• Gestión administrativa:
• Registrar las consultas y reclamaciones en el sistema de gestión de la empresa.
• Realizar seguimiento de los casos abiertos y garantizar su resolución en el tiempo estipulado.
• Soporte interno:
• Colaborar con otros departamentos (taquilla, conductores, administración) para asegurar la resolución de problemas complejos.
• Apoyar en la actualización de documentos internos y procedimientos relacionados con el servicio al cliente.
• Promoción de la marca:
• Garantizar que el cliente perciba a LINECAR como una empresa profesional, accesible y comprometida con la calidad.

Ofrecemos:

• Contrato indefinido.
• Jornada estable en horario establecido.
• Salario competitivo según convenio y experiencia.
• Formación inicial y continua a cargo de la empresa.
• Entorno de trabajo colaborativo y profesional.
• Políticas inclusivas y de igualdad de oportunidades.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Power BI Office

Unirse a Elis significa apostar por un grupo francés con presencia internacional, sólido, humano y comprometido con la economía circular desde hace más de 75 años.

Nuestra misión es clara: ofrecer servicios de alquiler y mantenimiento de textiles, higiene y bienestar para profesionales, combinando altos estándares de calidad con un fuerte compromiso en Responsabilidad Social Corporativa.

¿Conoces muchas empresas con más de 100 años que sigan siendo líderes en su sector?

Buscamos un/a Customer Experience Specialist

¿Te apasiona la experiencia de cliente y la formación de equipos?

En Elis, compañía referente en servicios de lavandería para el sector hotelero, buscamos un/a Customer Experience Specialist que impulse la excelencia en el servicio al cliente en nuestra red de centros a nivel nacional.

Esta posición estratégica dentro del departamento de Marketing actuará como formador/a nacional y referente en Customer Experience, asegurando la correcta implementación de la estrategia CX y fomentando una cultura Customer Centric en toda la organización.

Tu misión

Garantizar la excelencia en el servicio al cliente mediante:

• Formación continua a los equipos

• Acompañamiento personalizado en centros

• Implementación de herramientas y buenas prácticas

• Seguimiento de indicadores y mejora continua

Responsabilidades

📍 Diagnóstico en centros a nivel nacional

Realizar análisis y diseñar planes de acción personalizados para mejorar la atención y experiencia del cliente en los centros Elis en España.

📍 Referente nacional de posventa

Formar y acompañar a los equipos de posventa en herramientas y metodología de Customer Experience, asegurando la correcta implementación del customer journey.

📍 Coordinación con Marketing y CX

Alinear contenidos formativos con campañas y objetivos estratégicos.

📍 Seguimiento de encuestas e indicadores

Analizar resultados de satisfacción y proponer mejoras continuas.

📍 Reporting y análisis

Seguimiento de KPIs y actualización de cuadros de mando en Power BI.

📍 Iniciativas comerciales

Seguimiento y presentación de concursos nacionales de ventas orientados al desarrollo del negocio.

Requisitos

• Experiencia en formación, atención al cliente o consultoría en Customer Experience

• Fuerte orientación Customer Centric

• Alto dominio de Office y Power BI

• Excelentes habilidades de comunicación e influencia

• Capacidad para motivar y desarrollar equipos

• Disponibilidad para viajar frecuentemente a nivel nacional

• Nivel alto de inglés (francés valorable)

¿Qué ofrecemos?

• Incorporación a una empresa internacional en crecimiento

• Impacto directo en la mejora de la experiencia de cliente a nivel nacional

• Entorno dinámico, colaborativo e innovador

• Coche de empresa

• Oportunidades de desarrollo profesional

Si quieres formar parte de un proyecto donde la experiencia de cliente marca la diferencia, te estamos buscando.

#CustomerExperience #CX #Marketing #Formación #Empleo #Elis

ELIS MANOMATIC, S.A.U. no discriminará directa o indirectamente a los candidatos/as en los procesos de selección, por razones de sexo, estado civil, edad, origen racial o étnico, condición social, religión o convicciones, ideas políticas, orientación sexual, afiliación o no a un sindicato, así como por razón de lengua.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Excel

Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do?

Do you thrive in fast‑paced, action‑oriented environments?

If so, this role is made for you! 🚀

You’ll be joining an outstanding team that is deeply committed to providing world‑class service to our customers. 🤝

💼 What We Offer

At Maersk, you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. 🌍

With a presence in 130+ countries, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✈️

We invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our customer‑centric mindset and global success. 💙

📌 Key Responsibilities

• Manage and monitor the end‑to‑end shipment process
• Coordinate with various stakeholders involved in shipment handling
• Orchestrate the overall flow of shipments to ensure seamless execution
• Provide value‑adding business solutions through strong process understanding
• Resolve customer and stakeholder queries promptly and professionally
• Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement
• Prepare and submit documentation accurately and on time
• Support cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to SOPs and IOPs during daily operations
• Identify process deviations and proactively communicate them
• Respond to inquiries promptly and escalate issues when required
• Maintain effective communication, including participation in client calls
• Record and report performance insights to support service improvements
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer‑specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader/Manager
  
  

🎯 What We’re Looking For

• Experience in Logistics or related fields
• Fluency in Spanish, English, and French
• Excellent communication and stakeholder management skills
• Strong customer‑centric mindset and passion for service excellence
• Results‑driven attitude with strong organizational skills
• Ability to work effectively under pressure
• Team‑oriented mindset and collaborative spirit 🤝
• Solid understanding of operational processes
• Sense of urgency and persistence in driving issues to closure
• Positive, proactive, and solution‑oriented attitude
  
  

We look forward to receiving your application in English!

Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

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• Tipo de contratoA tiempo completo
• PublicadaNueva

. QA

Innodatais a global leader indata engineering and AI solutions, serving more than2,000 customerswith operations across13 cities worldwide.

We are a trusted AI solutions provider for4 of the world's top 5 technology companies, as well as leading organizations infinance, insurance, technology, legal, and healthcaresectors.

Through a powerful combination ofMachine Learning and Artificial Intelligence (ML/AI), a highly skilled global workforce, and asecure infrastructure, we help shape the future of AI.

Our global team includes5,000+ employeesacross the United States, Canada, the United Kingdom, the Philippines, India, Sri Lanka, Israel, and Germany.

• About the Role
  
  

We are seeking ahighly analytical and detail-oriented Linguistics Expertto supportAI model training initiativesandlinguistic content creation.

This role is ideal for professionals with a strong academic background inlinguisticsand a passion for language, technology, and clear communication.

You will play a critical role in developing and improvinglarge language models (LLMs)andNatural Language Processing (NLP)systems by curating, annotating, and evaluating high-quality linguistic data.

• Job Title
  
  

Linguistics Expert – AI Training & Content Writing

• Spain | ??? Spanish
• Experience Level:
  
  

Bachelor's, Master's, or PhD in Linguistics or a related field.

• Key Responsibilities
  
  

Create and edit linguistically rich content (grammar guides, syntactic analysis, usage explanations, NLP examples).

Identify and resolve issues related toambiguity, bias, and grammatical accuracy.

Performquality assurance (QA)on model outputs (fluency, tone, factual accuracy, and linguistic appropriateness).

Annotate linguistic datasets withsyntactic, semantic, and pragmatic labels.

Conduct linguistic research and summarize findings for internal teams.

Evaluate model behavior, error patterns, and generalization issues from a linguistic perspective.

• Requirements
  
  

Strong understanding oflinguistic theory and language structure.

Experience (preferred) In One Or More Of The Following

Computational linguistics

Corpus analysis

Linguistic data annotation

LLM training

Excellentwriting, editing, and communicationskills.

Strong interest inAI, technology, and advanced linguistic applications.

• Why Join Innodata?
  
  

Work on real-worldcutting-edge AI projects

Collaborate with adiverse global team

Make a direct impact on the development ofadvanced language models

Be part of an innovative and fast-growing organization

• Interested?
  
  

Please send yourupdated CVto:******

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 mar.

.

¿Te encanta hablar con personas, generar confianza y ofrecer un trato excelente?

En Grupo Atico34, legaltech especializada en servicios de compliance para empresas y administraciones públicas, queremos seguir haciendo crecer nuestro equipo de atención y mejora de la experiencia de cliente (Customer Experience).

¿Qué harás en tu día a día?

• Gestionar tu propia cartera de clientes.
• Contactar con los clientes por teléfono, WhatsApp o videoconferencias para informarles sobre aspectos clave del servicio o resolver dudas.
• Comunicar novedades, mejoras o servicios adicionales que puedan interesarles.
• Cumplir con los KPIs de CX.

Lo que buscamos en ti

• Que te encante hablar con personas y resolver sus dudas con empatía y claridad.
• Iniciativa y actitud positiva: buscamos personas que sumen.

Se valorará

• Experiencia previa en atención al cliente o gestión comercial en servicios digitales.
• Capacidad para mantener altas tasas de retención de clientes (CRR).
• Orientación a maximizar el valor del cliente a largo plazo (LTV), reforzando su satisfacción.
• Interés o conocimientos en herramientas de IA.

¿Qué ofrecemos?

• Contrato indefinido a jornada completa, en nuestras oficinas del centro de Málaga.
• Salario competitivo + bonus por objetivos cumplidos.
• Estabilidad y buen ambiente de trabajo.

Cómo aplicar

Inscríbete o envíanos tu CV junto con un mensaje breve (preferimos vídeo, máximo 1 minuto) respondiendo:

¿Cómo te gustaría crecer profesionalmente y qué necesitas de nosotros para lograrlo?

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 mar.

Teletrabajo .

Happy Mammoth is a fast-growing natural supplements business selling across Australia, EU and the United States. We specialize in formulating, producing and marketing gut, digestive and microbiome and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are looking for an experienced Customer Service Supervisor to lead and scale our remote support team across Australia, Europe, and the USA.

This is a fully remote position.

What We Offer

• Competitive salary
• PTO
• Work from anywhere
• A driven, collaborative, and passionate global team
• The opportunity to build and optimize a high-performing support function
  
  

Key Responsibilities

• Lead, coach, and develop a remote team of Customer Service Agents
• Monitor and improve KPIs (CSAT, response times, resolution rates, retention, resell performance)
• Manage escalations and ensure consistently high-quality customer interactions (phone, chat, email, social)
• Oversee daily operations within our CRM (e.g., Zowie or similar platforms)
• Optimize workflows, automation, knowledge bases, templates, and SOPs
• Supervise order management in Shopify and fulfillment systems
• Oversee social media moderation and community engagement
• Collaborate cross-functionally to improve customer experience and operational efficiency
  
  

What We’re Looking For

• Proven experience leading or mentoring a customer support team
• Experience managing remote teams across time zones
• Strong hands-on experience with CRMs such as Zowie or similar customer support platforms, including workflow management and reporting
• Solid knowledge of Shopify and eCommerce operations
• KPI-driven, detail-oriented, and systems-focused
• Confident communicator in written and spoken English
• Proactive leader who thrives in a fast-paced, scaling environment
• Interest in natural health is a plus
  
  

If you’re passionate about leadership, operational excellence, and delivering exceptional customer experiences at scale, we’d love to hear from you.

Please submit your CV in English. Applications submitted in other languages will not be considered.

Powered by JazzHR

vEaazOhKpA

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada4 mar.

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About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

⭐About Our Client

Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success.

As a Customer Success Manager, you will help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, youll support clients in achieving their business goalsguiding them through platform onboarding, DSP strategy, optimization, and ongoing success. Youll play a key role in integrating the platform into their digital strategy.

**The role is based in Barcelona (hybrid model with an employee contract). We are also open to considering candidates from other European countries under a remote and contractor model.

Requirements

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications:

• Experience in advertising technology or a related field
• Solid experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development
• Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data