Ofertas de empleo para Atención al cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Office Excel PowerPoint Outlook Comparativa de mercado Servicio de atención al cliente Satisfacción del cliente Coaching Liderazgo de equipos Escalar

Desde Neftys Farma SD, empresa familiar con una larga trayectoria en la distribución de productos especializados en el bienestar animal y en continuo crecimiento, estamos en la búsqueda de un Manager Customer con visión estratégica, capacidad operativa y pasión por el sector.

Objetivo principal del puesto

Gestionar la relación entre la empresa y los clientes con un equipo de 4 personas, asegurando una experiencia satisfactoria durante todo el proceso de compra y postventa. Con especial énfasis de interacción directa con las áreas de recepción de productos y compras, con el fin de garantizar que los pedidos se gestionen correctamente y se entreguen en tiempo y forma.

Funciones:

• Atención al cliente: gestionar consultas, reclamos y solicitudes, ofreciendo soluciones efectivas y oportunas.
• Seguimiento del ciclo de venta: acompañar al cliente desde la compra hasta la entrega, asegurando una experiencia positiva.
• Coordinación con Recepción de Productos: verificar disponibilidad y estado de los productos, gestionar incidencias de mercancía dañada o faltante y comunicar tiempos de llegada o reposición.
• Relación con el área de Compras: informar sobre necesidades de productos, anticipar demandas de clientes, reportar problemas con proveedores y coordinar tiempos de abastecimiento que afecten la entrega al cliente.
• Gestión de inventarios y promesas de entrega: asegurar que la información sobre stock sea precisa para evitar retrasos o errores.
• Comunicación interna: colaborar con áreas como ventas, logística y soporte para resolver problemas y mejorar la experiencia del cliente.
• Fidelización: identificar oportunidades de mejora, optimización y crecimiento con los clientes.

Requisitos

• Excelente comunicación y empatía.
• Orientación al cliente.
• Organización y manejo del tiempo.
• Capacidad de resolver problemas rápidamente.
• Habilidades analíticas para interpretar métricas de satisfacción.
• Experiencia en llevar equipos atención al cliente

Se ofrece:

- Contrato indefinido.

- Jornada completa.

- Oportunidad de desarrollo profesional en una empresa consolidada y en crecimiento.

- Remuneración acorde a experiencia y perfil.

Si cumples con los requisitos y estás interesado/a en unirte a nuestro equipo, envíanos tu candidatura para participar en el proceso de selección.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

Desde Eurofirms estamos buscando a un/a Agente de atención al cliente del sector automoción para importante empresa ubicada en Alcobendas.

Contrato 3 meses con ETT.

Horario: lunes a viernes de 08:30 a 17:30

Salario: 10,20 euros brutos/hora

Funciones principales:

- Contactar con clientes para la devolución o cambio del vehículo (en función del vencimiento de la suscripción).

- Asignar vehículos del catálogo a esas suscripciones y coordinar fechas de entrega.

- Otras tareas propias del puesto.

¡Si estás interesado/a no dudes en inscribirte!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Outlook

Despacho en pleno proceso de expansión, quiere sumar al equipo un/a Asistente Jurídico/a | Atención al cliente, que se mueva con soltura en el mundo legal… pero que también disfrute trasteando con la parte tech. Sí, has leído bien: jurídico + tecnología, la combinación que hace que la magia de un despacho moderno funcione.

¿Qué buscamos exactamente?

Una persona que:

*Tenga experiencia en asesorías, despachos o entornos jurídicos, y conozca el lenguaje legal y la jerarquía habitual del sector.

*Sea impecable en el trato con clientes, con esa mezcla de cordialidad, profesionalidad y temple que hace que todo fluya.

*Sea organizada, metódica y disfrute de la gestión administrativa y documental.

*Tenga un puntito techie: que le guste automatizar, mejorar procesos y llevar al despacho al siguiente nivel usando herramientas como Outlook, Google Sheets, automatizaciones, integraciones… (si sabe poner orden al caos digital: +100 puntos).

*Sienta ilusión real por formar parte de una empresa que está creciendo rápido y en la que hay espacio para proponer, mejorar y dejar huella.

📍 Ubicación

Puesto presencial en Barcelona centro.

*SBA: ABIERTO.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

Teletrabajo . API Python REST SaaS

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

• Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction
• Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
• Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
• Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements
• Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions
• Identify recurring issues and contribute to internal documentation and FAQs
• Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience
• Audit AI conversations to detect bugs or opportunities for improvement
• Ensure that all critical feedback and issues are resolved within the SLA.
  
  

Requirements

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments
• Strong troubleshooting skills and ability to resolve issues efficiently
• Familiarity with AI behavior, JSON structures, and state machines (training provided)
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations
• Knowledge of process automation; experience with Zapier is a plus
• Programming knowledge, especially in Python, is a plus
• Ability to explain technical concepts clearly to both technical and non-technical audiences
• Highly organized, with the ability to manage multiple support cases at once
• Strong written and verbal communication skills
• A customer-first mindset with a genuine desire to help clients succeed
• A team player with adaptability in fast-paced environments
• Passion for technology, AI, and continuous learning
  
  

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
• OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

. R

Puesto: Agente de Atención al Cliente | Español

Ubicación: Presencial en Grecia (Hellas)

Idiomas requeridos: Español C2 + inglés intermedio-alto (mínimo B2)

Inicio: Incorporación continua

Sobre el puesto:

¿Buscas una experiencia internacional que combine crecimiento profesional con una nueva aventura personal? Únete a una compañía líder mundial en gestión de experiencia del cliente, con sede en la soleada y hermosa Grecia.

Buscamos Agentes de Atención al Cliente de habla española para brindar soporte, resolver incidencias y garantizar una experiencia excepcional a cada cliente. Trabajarás en un entorno multicultural, prestando asistencia a través de llamadas, correos electrónicos o chat. ¡Todo esto mientras disfrutas de la vida mediterránea!

Principales responsabilidades:

• Atender consultas de clientes con empatía, claridad y eficacia
• Gestionar solicitudes por teléfono, correo electrónico y chat en español
• Identificar y resolver problemas técnicos o de cuentas
• Escalar casos complejos cuando corresponda
• Hacer seguimiento para asegurar la satisfacción del cliente
• Registrar todas las interacciones en los sistemas internos con precisión
  
  
  

Salario y beneficios:

• Salario mensual: entre 1.200 y 1.400, según tu experiencia y perfil
• Bonos mensuales por desempeño según tus resultados
• Trabajo 100% presencial en Grecia, ideal para disfrutar del clima, las playas y la cultura local mientras desarrollas tu carrera
  
  
  

️ Paquete de reubicación (para residentes en la UE):

• Billete de avión a Grecia (para ciudadanos de la UE)
• 2 semanas de alojamiento en hotel a tu llegada
• Recogida en el aeropuerto para un traslado cómodo
• Asistencia de una agencia inmobiliaria para encontrar tu nuevo hogar en Grecia
  
  
  

¿Por qué unirte a nosotros?

Forma parte de una empresa internacional con oportunidades reales de crecimiento

Vive el auténtico estilo de vida griego: sol, mar y cultura vibrante

Construye una carrera sólida en atención al cliente

Comparte el día a día con un equipo diverso, en un ambiente positivo y colaborativo

Recibe formación completa, ¡no necesitas experiencia previa!

¿Tienes preguntas o quieres postularte?

Escríbeme a [email protected]

• conéctate conmigo en LinkedIn: Vishaya R. Doerga
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

Teletrabajo . SaaS Salesforce

About Abacum

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.

Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in London and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.

We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.

Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning!

Join Our Dynamic Customer Success Team! 🌟

At Abacum, our Customer Success Managers are trusted partners and advocates for our valued customers. In this role, you’ll be at the forefront of ensuring successful product adoption, driving ROI, and fostering long-term retention for key customers in our growing business.

As a Customer Success Manager, your mission will be to deeply understand your customers’ goals, challenges, and workflows. You’ll collaborate closely with them to create tailored success plans that deliver measurable results, helping them achieve their KPIs and maximize the value of the Abacum platform.

By taking a consultative approach, you’ll uncover unique use cases and educate customers on how Abacum’s features align with their specific needs, empowering them to seamlessly integrate the platform into their operations.

If you thrive on building strong relationships, delivering impactful results, and being a critical part of your customers’ success, this is the perfect opportunity for you!

What You’ll Do as a Customer Success Manager:

• Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams.
• Own and drive customer outcomes with a relentless focus on delivering measurable success.
• Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.
• Serve as a storyteller, showcasing the transformative impact Abacum has on customers’ businesses.
• Act as the quarterback of the customer experience, ensuring seamless collaboration across internal and external stakeholders.
• Engage, retain, and educate customers on the full value of Abacum’s product offerings.
• Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction.
• Manage complex customer needs, leveraging data analysis to align solutions with business goals.
• Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts.
• Work closely with support and product teams to capture and implement customer feedback.
• Be accountable for net retention, customer happiness, and usage metrics across your book of business.
  
  

Your Experience

• Proven Account Management Expertise: Demonstrated ability to build and nurture strong customer relationships.
• Customer Success Metrics Mastery: Experience driving and tracking NPS, CSAT, CET, and customer health scores to ensure success.
• CS Tech Savvy: Proficient in using tools like Salesforce and other Customer Success platforms to streamline workflows.
• Data-Driven Decision Maker: Strong analytical skills with a track record of using data insights to guide strategies and decisions.
• Skilled Negotiator: Confident in navigating discussions to create win-win outcomes for customers and the business.
• Prioritization Pro: Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
• B2B SaaS Background: Previous experience in the fast-paced and innovative world of B2B SaaS, with a deep understanding of customer needs in this space.
  
  

Benefits

• Competitive compensation including equity package
• Competitive vacation policy
• Access to Meditopia
• Remote working model and flexible working hours
• Personal development including language courses
  
  

Our Values

Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.

Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.

Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day.

Tough Love: We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

. Salesforce

Title: Customer Service Admin – Temporary position

Location: Madrid, Spain

Reporting Line: Customer Services Manager Iberica

Responsibilities

• The receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. Ensuring accurate recording of message and tasks
• Matching the customers’ requirements to the availability of engineers and other technical resources including communication with Sales and Applications
• Order spare parts for customers, engineers and stock ensuring records are kept up to date
• Manage and control local stock efficiently
• Perform inventory control: maintain records, count stock, and spot shortages or excess
• Keep the warehouse clean and safe
• Coordinate occupational risk-prevention documentation with the external prevention service
• Coordinate with clients the occupational risk-prevention documentation required to obtain entry authorization for Malvern Panalytical technicians into their facilities
• Management of engineer Dispatch Console, using cases and Work Orders to track all activities
• Schedule Preventative Maintenance visits for all engineers on a monthly basis using the PM planner in SFL
• Quotations as per customers’ requests using the correct format ensuring that we have Terms and Conditions agreed
• Contracts administrator and Support agreement including quotes and at the end of warranty or contract end.
• Management of install base through CRM tools
• Updates to warranty and contract at point of sale.
• Use SAP purchasing to raise requisitions as and when required
• To cover all business relevant tasks for absent staff in order to maintain business continuity
• Supporting return and repairs through correct systems.
• Monitoring and managing stock levels and audits across local service organization
• Manage daily tasks in the local business
  
  

What do you need to be successful in this role?

Skills:

• Sales and customer service experience (essential)
• Excellent verbal and written communication skills
• Native Spanish and fluent in English
• Complaint resolution experience
• Strong organisation and administrative abilities
• Strong IT skills (SAP, Salesforce, Office365)
• Attention to detail and accuracy
  
  

Competencies:

• Cooperation and Teamworking
• Adaptability
• Problem solving approach
• Self-organized
  
  

Why you should join Malvern Panalytical:

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, collaborative working
• A vibrant and multicultural team of smart people
  
  

About Us - Malvern Panalytical, Micromeritics And SciAps.

Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.

We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps

Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

Inglés Marketing Resolución de problemas Elaboración de presupuestos Capacidad de análisis Negociación CRM Satisfacción del cliente Liderazgo de equipos Gestión de inventarios Office

GLS es líder europeo en paquetería. La empresa cubre mediante filiales propias y asociadas 40 países europeos y sietes estados de EE.UU. El grupo cuenta con 70 hubs, cerca de 1400 delegaciones y más de 80.000 ParcelsShops GLS (puntos de conveniencia). GLS Spain es hoy la primera red agencial del país con alcance europeo. Disponemos de más de 500 agencias distribuidas en todo el país. Realizamos entregas de calidad tanto para B2B como B2C y ofrecemos soluciones logísticas flexibles a nuestros clientes.

Responsabilidades

·    Atención al cliente por mail y vía telefónica.

·    Resolución de incidencias en el transporte.

·    Grabación de envíos y recogidas.

·    Gestión administrativa (Gestión de proveedores, clientes, documentación).

·    Gestión de Cobros y Pagos.

·    Gestión y tratamiento de Aduanas, Incoterms, transitarlos, agentes aduaneros.

Requisitos

Indispensables:

·    Experiencia previa demostrable en agencia de transporte o similar

·    Nivel office avanzado

Valorable positivamente:

·    Estudios superiores relacionados con la administración de transporte, mensajería y logística.

· Experiencia previa en una agencia de transporte

Ventajas de formar parte de GLS:

·    Incorporación inmediata.

·    Contratación indefinida directamente por la empresa.

·    Horario flexible.

·    Formación a cargo de la empresa.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

. Tableau

Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact?

At AUTOHERO, we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast-evolving sector—we’d love to meet you.

Job Description

• Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset.
• Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution.
• Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality.
• Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio.
• Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives.
• Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer.
• Drive process automation to reduce handling time and enhance overall customer experience.
  
  

Qualifications

• Degree in Business Administration, Economics, or related fields; MBA or complementary training is a plus.
• Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments.
• Strong continuous-improvement mentality, strategic approach, and results orientation.
• Experience managing third-party agreements, negotiations, and KPI tracking.
• Excellent analytical, organizational, and strategic planning skills.
• Experience in process automation and managing complex operational workflows.
• Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics).
• Experience with data visualization and reporting tools (Tableau, Redash).
• C1 level of English (spoken and written).
  
  

Additional Information

• Permanent contract and competitive compensation package, with real opportunities for growth based on performance.
• Flexible compensation options.
• A dynamic and diverse international environment within a fast-growing company.
• Access to continuous training through Auto1 Academy and biannual performance evaluations.