GIGI Studios, independent eyewear brand operating in more than 45 countries, is looking for a Customer Service Specialist for our Customer Service Department to give service to the international markets, manage daily orders, give telephone support and ensure a good aftersales service. 

Responsibilities:

• Manage customer requests in due time to ensure an optimal quality service.
• Process orders and warranty requests in the target timmings of the brand.
• Make sure CS is offering an excellent phone service to all its clients.
• Handle customer complaints until fully closing incidents and using them to learn/teach on future improvements.
• Sales team support, making sure agents have the tools they need on daily performance and facilitating the achievement of their commercial goals.
• Anticipate to our customers’ needs. Fight for their wellbeing and satisfaction.
• Involving all departments of the company in any improvement projects that allow the Customer Service to grow and become more effective.
• Gather, analyze and transform the info received from customers and sales representatives to propose improvements that make the customer service grow either in efficiency and/or profitability.
• Analyze existing procedures seeking continuous improvement

Main requirements: 

• Fluent French and English is a must. Other languages will be highly valued.
• Communications skills and organization qualities are a requisite.
• Skilled, experienced, problem-solving, and proactive professional with initiative. GIGI’s main goal is to be positioned as leader in the industry. Therefore, it is essential to offer an excellent and quick service exceeding customer expectations.
• High capability of team working.

What do we offer you?

Indefinite contract, flexible hours, growth projection and a very good work environment in a company in full expansion.

Would you join us? 

Indefinite contract, flexible hours, growth projection and a very good work environment in a company in full expansion.

OCR Office ERP

¿Qué estamos buscando?

En el marco de nuestro plan estratégico de crecimiento y para reforzar el Departamento de Atención al Cliente, estamos seleccionado un/a Gerente de Atención al Cliente, que de forma transversal coordinará los equipos de Atención al Cliente de Tecnología Médica y Movilidad y Cuidado de la Salud.

¿Cuáles serán tus funciones?

• Liderar la Cadena de Valor del proceso OTI (Order to Invoice) y hacerlo eficiente, optimizando costes.
• Ser facilitador del cambio y mejora continua, proponiendo y liderando iniciativas que lleven a la Excelencia en el Servicio.
• Lograr resultados alineados con los Objetivos Estratégicos de la Compañía.
• Coordinarse con el resto de departamentos, asegurando la consecución de los objetivos de negocio (Nivel de Servicio, Tiempo al Mercado, Costes…).
• Liderar y desarrollar el equipo de Att. Cliente bajo su responsabilidad.
• Asegurar la adecuada formación y transferencia de conocimiento en su equipo
• Responsable sobre la calidad de datos maestros, validación de pedidos, precios, gestión de la disponibilidad, puntualidad de entregas, calidad de facturación -cantidades y precios-, reclamaciones e incidencias.
  

¿Qué es necesario que aportes?

• Consolidada experiencia (5-10 años ) en Compañías de entornos dinámicos, con alta complejidad de Clientes y Productos como Customer Service Manager o áreas relacionadas con el proceso Order to Cash.
• Mínimo 3 años gestionando equipos.
• Fundamentos solidos de los conceptos de Ventas y Marketing. [email protected] con esquemas de precios y condiciones avanzados.
• Amplio conocimiento de los procesos de aprovisionamiento, logística, facturación y cobros.
• Experiencia en ecommerce.
• Experiencia en gestión de datos maestros
• Experiencia en proyectos de transformación e implantación de ERP. Valorable conocimiento SAP4HANA
• Experiencia con herramientas de optimización de proceso de pedidos (OCR, WEB, Movilidad fuerza de ventas…)
• Nivel avanzado de inglés
• Nivel avanzado Microsoft Office
  

¿Qué te ofrecemos?

• Incorporarte a un equipo y compañía del Sector Salud en pleno proceso de evolución y expansión.
• Oportunidad de aportar toda tu experiencia y visión de mejora para optimizar nuestros procesos.
• Oportunidades de desarrollo profesional.
• Puesto estable, en oficinas ubicadas en Móstoles.
• Paquete retributivo: salario fijo + variable.
  

PRIM cuenta con el sello de Empresa Familiarmente Responsable (efr).

Esta certificación nos reconoce como empresa comprometida con un modelo de gestión dirigido a la promoción de medidas que favorecen el bienestar y el equilibrio entre la vida laboral, familiar y personal, además de la igualdad de oportunidades entre sus colaboradores y colaboradoras internos.

Requisitos

• Formación superior (Ingeniería, Economía, …)
• Herramientas Business Inteligence: usuario avanzado
• Inglés: nivel avanzado hablado y escrito
• Microsoft Office: nivel alto
• Orientación al cliente y objetivos
• Flexibilidad
• Liderazgo, iniciativa y capacidad resolutiva
• Capacidad de análisis numérico
• Planificación y organización
• Buen comunicador
• Habilidades de negociación
  

Job originally posted on GrabJobs. If you need to report this job please contact GrabJobs

¿Tienes experiencia organizado y apoyando a un equipo? ¿Te gusta impulsar el crecimiento de tu equipo? ¿Estás buscando un puesto estable y con un salario muy competitivo en una compañías líder en su sector? ¡Te estamos buscando!
El [email protected] seleccionado focalizará su atención en dirigir y desarrollar a su equipo de operadores/as. La misión del puesto será hacer que su equipo de gestores/as cumplan con los Kpi- s establecidos y ayudar que se consigan los niveles de servicio exigidos por la Compañía. Las funciones principales de este puesto serán:
* Gestión y Desarrollo del equipo.
* Seguimiento de las auditorías a los/las operadores/as a través de escuchas y sesiones de coaching.
* Dar apoyo a los/las operadores/as solventando dudas sobre procedimientos, herramientas, etc.
* Motivación, asignación y revisión de nuevas responsabilidades al equipo.
* Organización y distribución de la carga de trabajo.
* Distribución y seguimiento de los diferentes tipos de gestiones.
* Medición y consecución de los objetivos grupales e individuales del departamento.
* Análisis y propuestas de mejora continua del resultado de las gestiones realizadas por sus colaboradores.
* Coordinación y comunicación con diferentes áreas de la compañía para gestionar las mejoras transversales detectadas

Trabajarás en un horario de ofician de 9:00 a 18:00 horas de lunes a viernes y estarán contratado directamente por la empresa, con un contrato indefinido.

EQUISITOS:
* Excelentes habilidades de comunicación e inteligencia emocional
* Capacidad analítica y de solución de problemas
* Interés por la innovación y la mejora de proceso
* Liderazgo y gestión de equipo
* Capacidad de adaptación
* Proactividad
* IMPRESCINDIBLE: Nivel de inglés muy alto (mínimo C1). No se valorarán candidaturas que no cumplan este requisito.

Responsabilidades
Contratación estable a través de la empresa y salario muy competitivo.

Office

Fraud Specialist

Global Fraud Protection Services

Go above and beyond at a company that sets the standard for customer-first service.

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Role & Responsibilities:

Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role:

• Deliver world-class customer service, whilst identify possible fraudulent activities and minimize the potential loss to American Express by gathering and analysing pertinent data to determine the appropriate course of action
• Investigate allegations of fraud, counselling fraud victims and/or possible fraud victims, performing identity restoration duties and victim case management
• Offer custom solutions and negotiate a positive outcome for the customer and American Express
• Keep pace with the everchanging world of fraud, identify new trends and develop continuous process improvements
• Work closely with Merchants and Partners in processing Authorization requests
• Support your colleagues from other European markets during Out of Hours Servicing
• Meet and exceed quality goals, compliance regulations and productivity targets
  
  

Additional Details:

• Location: Madrid office location –. Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. *
• Workplace Flexibility: Full time. Shift flexibility requirements – temporarily some shifts may be worked remotely
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
• At American Express’ discretion this position may be work from home and adjusted back to “in office” at any time.
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Preferred Skills:

Unique career journey shaped by your talent and curiosity

• Highly proficient in fRENCH, with strong verbal and written communication skills especially in a business context
• Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
• Demonstrate a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability to make good, sound judgements in a fast-paced environment as well as multitask and re-prioritise on a regular basis
• Strong interpersonal and listening skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Analytical and problem-solving skills with strong attention to detail
• Navigate multiple systems and digital tools to service our Customers
• Confidence to work in a virtual environment.
  
  

Preferred Qualifications:

• Experience in a customer facing role or a contact center environment.
  
  

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]

REST

We are Trucksters (http://trucksters.io/), a rising star(tup) in the brand new digital tech-logistics field and we have an exciting opportunity for an operations optimization role.

¿What do we do? We are a digital transport operator focusing on optimizing long-hauling in Europe. Thanks to our driver relay system that allows multiple drivers switching among each other, we are improving the standard of trucking.

¿Who are we? We are a team of young professionals who come from different backgrounds (strategy consulting, sales, IT) and who have a clear mission: we want to create collaboration in the trucking industry to achieve a future where people live better and resources are used more efficiently. Additionally, we have Porsche, Axel Springer and Grupo Undanet as some of our investors.

¿Where are we? We are based in Madrid (Calle Francisco Alcantara, 1, 28002) although we have a global scope. We have operations in Madrid, Germany, Belgium and the Netherlands. Our operating languages are English and Spanish, although in our team there are people who speak Portuguese, French, Hungarian, Russian and Italian.

We are currently looking for a Customer Success Manager, a strategic role that will be the point of contact of our key clients, responsible for ensuring that we meet client expectations.

We are interested in talented individuals with a high level of motivation, ambition and sense of responsibility that will create from scratch a new role in the company - Customer Success Manager, acting as a bridge between operations and our commercial team.

¿What do we need from you?

• Establish recurring meetings with our clients to understand their needs and our performance
• Measure our operational KPIs and NPS to identify improvements to increase customer satisfaction
• Receive new project proposals from our clients and make sure that the proposal that the sales department sends is aligned with that we can accomplished from an operational perspective
• Give feedback to the rest of the operations team so we ensure the highest level of customer satisfaction
• Collaborate with our tech department to propose new features for our customers

¿What should be the ideal profile?

• More than 3 years as a Key Account Owner / Customer success role in a FTL trucking company
• Experience studying or working in supply chain related fields
• Fluent in English and Spanish.
• Having another complementary language (e.g.German, French, etc.) would be desirable although it’s not necessary
• Having worked in other startups or anything related with innovation would be desirable

¿What do we offer?

💰 Competitive salary based on candidate’s experience

❤️ Safe space to test and fail so you can learn and grow with us.

⏰ Flexible schedule.

🌍 International environment with young culture

🏖️ Flexible vacations policy.

🤗 Superb culture.

🚀 Opportunity to be part of the long-haul revolution, transforming how the long-distance transportation is working and opportunity to build a new role almost from scratch - challenging but rewarding

Teletrabajo Word

Technical Customer Support Specialist (Full Remote)

How often have you thought during this pandemic that you would like to do your bit to overcome this situation from your own workplace?

And if you add to the equation that your work helps to improve people's health and wellbeing?

Well, now there are no more excuses.

What will you do?

ShareCRF is cloud-based software that specialises in capturing and managing clinical research data. We help research teams collect the data that will later allow them to demonstrate whether the research benefits people's health. 

But the best thing about ShareCRF is that it is our own clients who can completely configure the platform to suit their research without any programming knowledge ("Do It Yourself") in a super easy and intuitive way. 

Together with the support team, you will be responsible for helping our clients get the most out of ShareCRF to make the process of capturing their research data the best possible experience by:

• Consultancy and/or configuration of ShareCRF to the needs of the client's research.
• Customer training through courses, web content, videos, webinars, user guides...etc.
• Support clients in the use of ShareCRF to solve their problems and doubts.

These will be your main tasks:

• Consultancy and configuration of studies using ShareCRF. You will have a direct relationship with the research team to help them configure ShareCRF in the best way to achieve their objectives.
• Assist in resolving any service-related queries that customers may have.
• Assist the sales department in the evaluation of new studies to be carried out.
• Perform training courses on the practical use of our ShareCRF service.
• Assisting in the creation/review/translation of training content, help articles, documentation, user guides, etc.
• Review of possible problems detected by users and report to the Product Development department.
• Report possible improvements indicated by customers/service users to the Product Design department.

In 1 month...

You will learn. You will learn the internal processes of the company and how ShareCRF works to create and configure studies. You will start to carry out customer support actions supervised by some expert colleagues who will help you throughout the process.

In 3 months...

You will improve. You will acquire a high knowledge of using all the ShareCRF advanced features and when it is best to use each one. You will have a heightened understanding of which strategies are best to use depending on each type of study, and you will have already had a direct interaction (in the company of a colleague) with our clients.

In 6 months...

You will execute. You will be responsible for managing change processes and will have direct communication with the client. You will be an expert in the tool, which will allow you to execute the most complex actions ensuring an optimal result. As an expert, you will start giving training courses to our clients. 

How will you do it?

We have a very horizontal structure and a relaxed culture. Communication is essential to us, and we promote and encourage everyone to give constructive feedback - there are no barriers here!

We work as a team, and we want the new joiners to continue maintaining this team culture in which helping colleagues is a fundamental pillar of the company.

Our philosophy is based on the fact that the result produced by a cohesive and committed team is much greater than the individual contribution that each of its members can make independently.

 

When will you work?

We have flexible working hours!!! The only "rule" is to be available between 10:00 and 16:00 as team matching time.

On Fridays, laptops are always closed at 15:00, as well as during the summer months (July and August), whoever wants to, can do intensive hours and have the afternoons free to go to the swimming pool or wherever pleases.

Where will you work?

We are a 100% remote company, so if you have a good internet connection, you can do your work wherever you want. 🏝️ or ⛰️? 🤔

Every quarter we meet for 2 or 3 days in some great place where we have group dynamics that allow us to get to know each other better, and we discuss the milestones that are coming up.

What are we looking for?

We are looking for a person who likes customer relations and enjoys helping others. You must have a good level of logical intelligence (ShareCRF's configuration and consulting processes require it) and be good with new technologies, as you will constantly use them in your daily tasks. You must also have a learning facility. 

If you have some experience in the world of clinical research, that would be great, but if you don't and you are good at the other requirements, we will help you learn how the world of clinical trials works.

If you have come this far, when you complete the form, enter the word mango.

What do we offer?

• Work 100% remotely, wherever you want within the GMT-2 and GMT+2 time zone (If you live outside Spain and want to move to the country of the Sun and the beach, we can help you).
• Flexible and adaptable working hours (you only need to be available from 10:00 to 16:00). In July and August, you can work-intensive hours and have the afternoons free.
• Equipment necessary for you to work comfortably (high-end laptop, 27' monitor or 2 x 24" monitors and professional chair).
• A high degree of independence, with its associated responsibility.
• Working in a TOP team, in an exciting worldwide product that helps improve people's lives.

Job requirements

Fundamental requirements:

• Native English speaker.
• High level of written and spoken Spanish.
• High level of logical thinking.
• Facility and liking for computers (no need to have programming skills).
• Good spoken and written expression skills.
• Higher education.

It would be a positive asset:

• Bilingual English-Spanish.
• Knowledge of spreadsheet software and/or basic programming (macros).
• Experience in a field related to clinical research.
• Other languages. 

Teletrabajo

¿Te apasiona el sector de la educación y los idiomas? ¿Te gusta ofrecer soluciones a los clientes? Si quieres formar parte de un equipo internacional, comprometido y en un entorno dinámico, en Oxinity te estamos buscando para nuestro departamento de atención al cliente!

REQUISITOS:  

• Saber priorizar al cliente, gestionar las prioridades y resolver problemas de forma tranquila y proactiva.
• Persona ordenada y resolutiva.
• Resistencia al estrés.
• Don de gentes y amabilidad.
• Nivel avanzado de inglés.
• Buen manejo de sistemas ofimáticos y aplicaciones Front Desk.
• Valorable experiencia mínima en atención al cliente vía chat y WhatsApp.

OFRECEMOS:  

• Formación a sistemas propios de la empresa.
• Contratación inmediata.
• Jornada contínua de 13 a 21hs
• Teletrabajo

¿Quieres llevar tu carrera de Atención al Cliente & Ventas a un siguiente nivel?

SOBRE NOSOTROS

Somos una empresa tecnológica en una época de gran crecimiento, centrada en mejorar la calidad de vida de las personas con perdida de audición y de sus familiares.

Estamos en un sector con mucho potencial debido al crecimiento demográfico en España, somos el mejor recomendador de audífonos y la mayor plataforma de centros auditivos. 

¿QUÉ BUSCAMOS?

⦁ Buscamos a dos especialistas de atención al cliente telefónico orientado a ventas.

⦁ Una persona muy empática y exigente consigo misma.

⦁ Joven, comercial y orientada a objetivos.

⦁ Trabajadora y autocrítica.

⦁ Ambiciosa y con ganas de crecer.

⦁ Capacidad de aprender y trabajar en equipo.

⦁ Valorable tener experiencia en el sector auditivo.

EL TRABAJO

Tendrás la oportunidad de ayudar y guiar a las personas con pérdida auditiva (o a sus familiares) en la búsqueda de los mejores servicios de audiología. Tu objetivo será que el paciente encuentre la mejor solución y mejore su calidad de vida.

Responsabilidades del puesto: Recepción de llamadas, comprensión de la problemática, búsqueda de solución, venta y seguimiento.

HORARIO

Actualmente disponemos de dos vacantes para cubrir los siguientes horarios:

1. Martes a viernes: 09:00h - 19:00h y sábado 10:00h - 14:00h

2. Lunes a viernes: 11:00h - 20:00h

¿QUÉ OFRECEMOS?

• Formación continua en diferentes disciplinas: marketing, tecnología, estrategia, etc.
• La capacidad de alcanzar grandes metas profesionales mientras te diviertes y aprendes de un equipo top de gente increíble.
• Salario entre 15.000€ - 19.000€ Brutos según perfil.
• Estabilidad laboral.
• Participar en la toma de decisiones de la empresa.

Office Excel Outlook Word

We are looking for talent in our Customer Service Centre to join the team as Advisors in our Madrid Headquarters.

This is an exciting temporary work opportunity - to join a new team in one of the most exciting luxury fashion brands in the world – with the possibility of a permanent contract.

 

If you speak fluent English & Spanish, are looking for an opportunity that allows you to work flexibly and want to play a key role in providing best-in-class customer service to our clients, we want to hear from you!

What are we looking for?

• While previous experience is of course welcome, it’s not required
• The most important is a customer-service mindset, positive attitude and willingness to go the extra mile for our clients
• You should be a great communicator and enjoy finding solutions
• Aside from an advanced level of English & Spanish, speaking and writing French is also a plus
• Confidence in using Microsoft Office (e.g. Outlook, Excel, Word)

 

What would you do in this role?

• Work as part of a team in answering customer enquiries via multiple platforms (phone, email/webform)
• Ensure excellent follow-up of customer cases and successful resolution of complaints
• Make the most of opportunities to transform your contact into sales
• Act as an ambassador of LOEWE, through your knowledge and passion for our brand, products, services and initiatives
• Share your ideas on how we can improve what we do
• Work in rotating morning and evening shifts (Monday – Saturday) with flexibility for a balanced work-personal life agenda

About us:

Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.