Ofertas de empleo para Atención al cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

Hellas | Remote / Hybrid / På kontor

Heltid | Fast kontrakt

Relokasjonspakke tilgjengelig

Interessert? Send CV til [email protected] for mer informasjon om prosjekter, lønn og oppstartsdatoer.

Klar for et internasjonalt karrieresteg?

På vegne av vår klient, en global leder innen Customer Experience og digitale tjenester, rekrutterer vi flerspråklige Customer Support Agents til prosjekter i Hellas.

Snakker du flytende ett av følgende språk?

Tysk | Nederlandsk | Fransk | Italiensk | Spansk | Portugisisk | Polsk | Norsk | Islandsk | Dansk | Tsjekkisk

Da har du nå muligheten til å kombinere karriereutvikling med middelhavsliv.

Hva denne muligheten gir deg

Relokasjonspakke (fly + bistand med bolig)

Betalt opplæring

Internasjonalt og flerkulturelt arbeidsmiljø

Karriereutviklingsmuligheter

Remote / Hybrid / Kontor avhengig av prosjekt

Vi følger deg gjennom hele relokasjonsprosessen – strukturert og enkelt.

Dine arbeidsoppgaver

• Kundestøtte via telefon, e-post eller chat
• Profesjonell og løsningsorientert håndtering av henvendelser
• Arbeid med internasjonale merkevarer innen tech, e-handel og reiseliv
• Oppnå kvalitets- og prestasjonsmål (KPIer)
  
  
  

• Flytende norsk (C1–C2-nivå) eller andre europeiske språk nevnt ovenfor
• Gode engelskkunnskaper (minimum B2)
• EU-statsborgerskap eller gyldig arbeidstillatelse
• Motivasjon for å flytte til Hellas
  
  
  

• Lavere levekostnader enn i Norge
• Solrikt klima store deler av året
• Internasjonal arbeidserfaring på CVen
• Bedre balanse mellom jobb og fritid
• Trygt og inkluderende miljø
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

The Customer Success Manager plays a crucial part in driving our mission to revolutionize dentistry. Your expertise in customer relationship management and dedication to customer satisfaction will be key in ensuring our clients achieve maximum value from our products and services.

Primary responsibility:

The primary responsibility of the Customer Success Manager (CSM) is to provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop long term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are taking advantage of the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers. Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams. A proactive, consultative and organized approach, a customer service and ownership mind-set, as well as relationship management, problem solving, active listening and discovery skills - both internally and externally- are critical to success.

The CSM is expected to stay up to date with related industry knowledge, the latest innovations by 3Shape, and will also be involved in other internal sales and customer support activities and processes, such as conducting training, attending tradeshows, virtual and in-person events and meetings, etc.

Essential job duties:

• On-Board new 3Shape customers
• Collaborate with Customer Support team on completion of initial 100-day onboarding program
• Educate customer as to training, support and other resources available to them
• Establish recuring connection points with end user
• Build and maintain strong customer relationships
• Proactive service calls to cultivate customer retention and ongoing usage
• Offer personalized trainings to increase adoption and usage
• Educate and guide customers to internal and external resources available to them (webinars, trainings, and online assets)
• Serve as an escalation point to other teams within 3Shape as needed
• Share feedback on customer insights to organization
• Expand adoption and usage of 3Shape solutions
• Review adoption and usage with customers
• Share best practices and use cases for 3Shape solutions
• Educate customers on and highlight features and functions of 3Shape solutions they have and could add on to their portfolio, to ensure they are achieving full value for them
• Keep customers up to date on product updates, releases, marketing events, and new 3Shape offerings
• Uncover Sales Lead Opportunities and introduce customer to sales team for evaluation
  

• Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a team
• Customer orientation: Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
• Stakeholder management: Values feedback and insight from others; proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
• Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
• Attention to detail and organization: Maintains detailed records, information and organizes it in such a way that supports the organization and employee’s needs
• Technologically savvy: Able to work with, understand and embrace changes in technology
• Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada15 feb.

Teletrabajo .

Griekenland | Remote / Hybride / Op locatie

Relocatiepakket beschikbaar

Vast contract | Fulltime

Interesse?

Stuur je cv naar [email protected] en ontvang meer informatie over projecten, salaris en startdata.

Klaar voor een nieuwe stap in het buitenland?

Wij zoeken Nederlandstalige kandidaten die hun carrière willen voortzetten in Griekenland — met volledige ondersteuning bij verhuizing.

Werk voor onze internationale klant in een professionele, stabiele omgeving terwijl je geniet van zon, zee en een lagere kostenstructuur dan in Nederland of België.

Wat betekent dit concreet voor jou?

Relocatieondersteuning (vlucht + hulp bij huisvesting)

Vast contract vanaf dag één

Betaalde training

Internationale werkomgeving

Doorgroeimogelijkheden

Remote / hybride opties afhankelijk van project

Geen ingewikkelde procedures — wij begeleiden je bij elke stap.

Wat ga je doen?

• Nederlandstalige klanten ondersteunen via telefoon, e-mail of chat
• Vragen professioneel en oplossingsgericht behandelen
• Werken voor bekende internationale merken
• KPIs behalen in een gestructureerde omgeving
  
  
  

• Vloeiend Nederlands
• Goede beheersing van Engels (B2+)
• EU-paspoort of geldige werkvergunning
• Motivatie om naar Griekenland te verhuizen
  
  
  

• Lagere vaste lasten dan in NL/BE
• Meer koopkracht in dagelijkse uitgaven
• Internationale ervaring op je cv
• Sterke werk-privébalans
• Wonen in een zonnige, veilige omgeving
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada15 feb.

.

Estamos creciendo y te invitamos a que nos acompañes en este viaje.

Para saber si esta oferta es para ti, te planteamos las siguientes preguntas:

❓ ¿El mundo del motor y la automoción son tu pasión?

❓ ¿Disfrutas con el trato al cliente?

❓¿Eres una persona organizada, metódica y resolutiva?

❓¿Quieres formar parte de una empresa con más de 50 años de historia en constante expansión?

Si has respondido que ✅ sí a todo; ‼️ ¡TE ESTAMOS BUSCANDO ‼️

Tareas principales de un/a Receptor/a de Taller

• Atender y recibir a los clientes a su llegada al taller, ofreciendo una atención cercana y profesional.


• Escuchar y recoger las necesidades, incidencias o síntomas que presenta el vehículo, realizando una primera valoración.


• Abrir órdenes de trabajo y gestionar la documentación necesaria.


• Coordinar con los técnicos del taller la planificación y el avance de las reparaciones.


• Informar al cliente sobre el diagnóstico, presupuesto, tiempos estimados y evolución del servicio.


• Gestionar entregas de vehículos, explicando los trabajos realizados y resolviendo dudas.


• Realizar seguimiento post-servicio para asegurar la satisfacción del cliente.


• Controlar citas, repuestos, garantías y posibles reclamaciones.


• Mantener actualizados los sistemas informáticos y registros internos del taller.

🔎¿QUÉ BUSCAMOS?🔍

🟢 idiomas: Inglés. Se valorará: Frances, Holandés o Alemán.

🟢 Deseable conocimiento del sector Automoción o experiencia previa.

🟢 Nos gustaría que vivieras en DENIA o alrededores.

🟢 La actitud es muy importante. Si eres una persona positiva y con ganas de superarte, encajarás a la perfección en el equipo.

Qué se necesita para comunicarse eficazmente con el cliente

• Excelentes habilidades de comunicación verbal y escrita, capaces de traducir lenguaje técnico a un lenguaje comprensible.


• Escucha activa para identificar necesidades reales y generar confianza.


• Empatía y trato amable, incluso en situaciones de estrés o ante clientes con problemas urgentes.


• Capacidad de organización y gestión del tiempo, para coordinar citas, trabajos y plazos.


• Actitud proactiva y resolutiva, enfocada en encontrar soluciones.


• Paciencia y claridad al explicar procesos, presupuestos y reparaciones.


• Imagen profesional y orientación al servicio.


• Capacidad para gestionar conflictos, manteniendo una comunicación calmada y efectiva.


• Conocimientos básicos del sector automoción, para poder informar con rigor y seguridad.

🤲🏻¿QUÉ OFRECEMOS? 🤲🏻

🔵 Un puesto como Asesor de servicio en nuestro concesionario de Denia.

🔵 Contrato de jornada completa.

🔵 Horario de lunes a viernes de 08.00 a 17.00h.

🔵 Incorporación inmediata.

Si te interesa nuestra oferta y crees que encajas en el perfil, 📧 envíanos tu currículum.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 feb.

Teletrabajo .

Griekenland | Remote / Hybride / Op locatie

Relocatiepakket beschikbaar

Vast contract | Fulltime

Interesse?

Stuur je cv naar [email protected] en ontvang meer informatie over projecten, salaris en startdata.

Klaar voor een nieuwe stap in het buitenland?

Wij zoeken Nederlandstalige kandidaten die hun carrière willen voortzetten in Griekenland — met volledige ondersteuning bij verhuizing.

Werk voor onze internationale klant in een professionele, stabiele omgeving terwijl je geniet van zon, zee en een lagere kostenstructuur dan in Nederland of België.

Wat betekent dit concreet voor jou?

Relocatieondersteuning (vlucht + hulp bij huisvesting)

Vast contract vanaf dag één

Betaalde training

Internationale werkomgeving

Doorgroeimogelijkheden

Remote / hybride opties afhankelijk van project

Geen ingewikkelde procedures — wij begeleiden je bij elke stap.

Wat ga je doen?

• Nederlandstalige klanten ondersteunen via telefoon, e-mail of chat
• Vragen professioneel en oplossingsgericht behandelen
• Werken voor bekende internationale merken
• KPIs behalen in een gestructureerde omgeving
  
  
  

• Vloeiend Nederlands
• Goede beheersing van Engels (B2+)
• EU-paspoort of geldige werkvergunning
• Motivatie om naar Griekenland te verhuizen
  
  
  

• Lagere vaste lasten dan in NL/BE
• Meer koopkracht in dagelijkse uitgaven
• Internationale ervaring op je cv
• Sterke werk-privébalans
• Wonen in een zonnige, veilige omgeving
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 feb.

Ventas Inglés Marketing Formación Español Redacción Ventas y marketing Medios de comunicación social Éxito del cliente Fisioterapia

At Rehametrics, leader in the digital rehabilitation sector, we apply new technologies (virtual, augmented and mixed reality, gamification, artificial intelligence, digital therapy, etc.) to facilitate the work of clinicians, increase patient motivation and, in this way, achieve more effective rehabilitation treatments.

We are currently looking for someone to join our team to help us achieve our mission: to improve rehabilitation for the benefit of patients and clinicians worldwide. The successful candidate will join a dynamic and multidisciplinary team that is constantly innovating for the benefit of our customers. The ideal candidate will join our sales and marketing team designing strategies to improve our products and increase customer retention.

WHAT WE EXPECT FROM YOU

• Lead the company's customer retention strategy. Devise, plan and implement a customer retention plan, carrying out the activities deemed to have the greatest impact. Analyze the results achieved in order to continuously improve any activities carried out.

• Generate innovative, interesting and useful content about our solutions and their application in clinical practice and publish it in the company's blog and social networks, both in English and Spanish. Manage and optimize our blog and social networks.

• Create and present practical webinars, in English and Spanish, on the use of new technologies - virtual reality (VR), augmented reality (AR), mixed reality (MR), gamification and the digitization of therapy - in physical therapy and/or occupational therapy, that are of interest to our target audience.

• Participate in the creation of the company's marketing plan and be responsible for any tasks and activities assigned.

• Attend national and international tradeshows and congresses on behalf of the company.

WHAT WE ASK FOR

• Previous work experience in marketing or sales departments in the medical device, digital health or healthcare technology industries. Training and work experience as a physical therapist or occupational therapist will be highly valued.

• Previous experience, as a clinician, in clinical rehabilitation and in the use of innovative technologies in the rehabilitation of patients in clinical settings.

• Practical experience in the use and management of blogs and/or social networks, with demonstrable results. Be creative to generate interesting and useful content for our target audience.

• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and concisely. Able to interact with rehabilitation professionals.

• A very high level of verbal, reading and written skills in English and Spanish (C1 minimum) are required to be able to interact with and generate content of interest to healthcare professionals in those languages.

• Be self-motivated, proactive and goal oriented. Capable of working individually or as part of a team.

• Previous experience using CRM software will be a plus.

WHAT WE OFFER

• Join a dynamic, passionate, multidisciplinary and innovative team, in one of the leading companies in the digital and virtual rehabilitation sector worldwide.

• Autonomy to experiment.

• Continuous training by the company in the design and application of new technologies to rehabilitation (VR, AR, XR, digital therapy, gamification), and in the use of CRMs and other tools related to digital marketing.

• Competitive salary depending on candidate skills and experience.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 feb.

Teletrabajo .

Requirements:

• Fluent Spanish and English, French, German or Italian is a plus.
• Strong communication and problem-solving skills
• Previous experience in customer service, ideally in software or hardware support
• Self-motivated, organized, and able to work independently

The Role:

We’re looking for enthusiastic and customer-focused individuals to join our international support team.

Key Responsibilities:

• Deliver outstanding customer service via phone, email, and chat
• Support customers in your assigned country/language region
• Troubleshoot issues and provide timely, effective solutions
• Collaborate with internal teams to ensure smooth customer experiences
• Maintain accurate records and follow up on customer interactions

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoTemporal
• Publicada13 feb.

Teletrabajo . Excel PowerPoint

Con más de 900 hoteles, B&B Hotels es una cadena hotelera con presencia en más de 15 países. Desde España, damos soporte a toda la red de hoteles alrededor de la Península Ibérica, que abarca más de 80 hoteles en España y Portugal 🏨

Comprometidos con el medioambiente y la sostenibilidad, tenemos como valor fundamental el “Juntos somos mejores”, el cual fomenta la empatía, la integridad, el emprendimiento, la inclusión y la simplicidad inteligente. 👥

En B&B Hoteles - España & Portugal estamos en un momento de expansión, y por eso necesitamos encontrar personas con talento que quieran unirse a este viaje con nosotros, ¿te apuntas? 🚀

Reportando al Product & Quality Manager, el Becario de Customer Experience apoyará al equipo con funciones como:

• Recopilación, análisis y control de datos de calidad y experiencia cliente (CSAT, reviews, NPS, incidencias, estándares).
• Colaborar en la preparación de reportes internos y externos vinculados a KPIs de calidad, reputación online y desempeño operativo.
• Apoyar en la coordinación con otros departamentos y hoteles para la recopilación de datos, cierre de incidencias y seguimiento de planes de acción.
• Contribuir al análisis de reviews y reclamaciones para identificar patrones, oportunidades de mejora y riesgos operativos.
• Dar soporte y seguimiento a incidencias operativas clave que afecten a la satisfacción del cliente (limpieza, mantenimiento, climatización, desayuno, etc.).
• Analizar benchmarking de competencia, tendencias de mercado y comparativa de reputación online.
• Recopilar feedback de los equipos de hotel y clientes para identificar carencias de producto y oportunidades de mejora.
• Colaborar en proyectos de mejora de producto, inlcuyendo look & feel, experiencia de desayuno y estándares de habitación.
• Apoyar las pruebas piloto en hoteles para validar prototipos de producto o nuevas soluciones operativas antes de su implementación en toda la cadena.

Requisitos:

• Estudiantes de Turismo, ADE, Marketing, Hotelería, Gestión de Calidad u otras titulaciones afines.
• Interés por la experiencia cliente, la mejora continua y el sector hotelero.
• Capacidad analítica, orden, atención al detalle y buena gestión del tiempo.
• Habilidades para manejo de datos, Excel y PowerPoint
• Buen nivel de español e inglés.
• Ganas de aprender, iniciativa y actitud colaborativa.

¿Y qué ofrecemos?

• Ayuda económica al estudio.
• 2 días de teletrabajo.
• Horario flexible tanto de entrada como de salida.
• Un entorno de trabajo dinámico y variado.
• Formar parte de un proyecto ambicioso con grandes posibilidades de desarrollo y en el que podrás estar al día de lo último en el sector.

¿Por qué comenzar con nosotros?

En B&B HOTELS estamos trabajando en construir un lugar de trabajo verdaderamente diverso, equitativo e inclusivo; creemos en una cultura de respeto, diversidad, apertura de mente y colaboración, donde encontrarás:

• un entorno donde tu trabajo impacta directamente en la experiencia de nuestros clientes.
• oportunidades de aprendizaje y desarrollo continuo.
• un ambiente de trabajo inclusivo, colaborativo y repleto de desafíos que te permitirán crecer profesionalmente.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 feb.

. Jira QA Office

Hi! 👋🏼

At NEWRY, we manage a portfolio of over 400 mobile apps that delight millions of users around the world. With over 80 million active users monthly, our goal is to continue delivering exceptional, innovative products by strategically overseeing and optimizing our diverse app portfolio. We are a fast-paced, ambitious company that thrives on data-driven decisions, creativity, and a commitment to excellence.

The Mission: Your Role 🚀

As a Customer Success Specialist, you are fundamentally responsible for championing and delivering an exceptional User Support Experience (UX) across all our applications. You will serve as the crucial bridge between the user community and internal teams like Product Owners, QA, and Development

Your mission is to transform raw user feedback into actionable knowledge to improve the quality and usability of our products. Reporting directly to the Director of QA and User Experience, you will be integrated within the heart of our product quality engine.

What you’ll be doing as a User Success Specialist

1. Feedback Management & Issue Discovery 🔍

• Comprehensive Monitoring: Actively manage and analyze all direct feedback channels, including emails, app stores, surveys, and social media.


• Advanced Support: Handle escalated, sensitive, or complex cases that require human judgment beyond automated or first-level AI support.


• Direct Correspondence: Manage customer communications and process refunds in strict accordance with company policies.


• Proactive Pattern Identification: Serve as the first line of defense in identifying usage trends, UX bottlenecks, and recurring bugs reported by the community.


• AI Support Supervision: Continuously review and optimize AI-generated support interactions to ensure quality, accuracy, and alignment with our brand voice.

2. Interdepartmental Collaboration & Integration 🤝

• Use Case Generation: Synthesize feedback into concrete use cases and "misuse scenarios" to provide actionable intelligence for internal teams.


• Product Influence: Present high-impact UX insights to Product Owners to help shape roadmap prioritization and feature definitions.


• QA & Development Support: Document detected bugs with comprehensive contextual data (reproducibility steps, logs, device specs) to facilitate efficient validation.


• Process Ownership: Drive the continuous improvement of the feedback ecosystem, ensuring insights are categorized, tracked, and communicated effectively.

3. Experience Quality Assurance (UX/QA) 📊

• Insight Documentation: Maintain organized records of feedback trends, primary pain points, and critical user satisfaction metrics.


• Strategic Reporting: Prepare regular reports summarizing key issues and recurring friction points to support data-driven internal decision-making

What are we looking for? 🎯

You’re a great fit if you have...

• Experience: Minimum 2 years of professional experience in Customer Success, Community Management, Advanced Support, or QA with a strong UX focus.


• UX Mastery: A solid and demonstrable understanding of User Experience (UX) and usability principles.


• Communication Skills: Excellent written and verbal skills; the ability to translate user frustration into clear technical requirements is essential.


• Analytical Mindset: Capability to identify trends and patterns within large volumes of feedback data.


• Tech Savvy: Familiarity with ticket and project management tools like Jira or Front, and app analytics platforms.


• AI Bonus: Experience working alongside or supervising AI-assisted support tools is a strong plus.

Why you’ll love working at NEWRY 💚

• International Impact: Your work will have exposure across the globe, contributing to the strategic management of our app portfolio.


• Creative Freedom: We prioritize autonomy and provide you with the support to take bold actions and influence the company's future.


• Meaningful Connections: Join a team where we value talent over ego and encourage collaboration.


• Benefits


• Summer Intensive Schedule and Intensive Fridays to optimize your work-life balance.


• Industry Events: Opportunities to attend sector-specific events and stay ahead of trends.


• Free Coffee & Tea at the office.

📍 Location: This is a 100% face-to-face role at our offices in Nuevos Ministerios (28020, Madrid).