Ofertas de empleo para Atención al cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Office

Department: 11-895-Marketing - Marketing

Location: Ceute - Spain

Description

Why Join DAZN?

DAZN Bet is opening up the world of betting and gaming, delivering interactive, accessible and responsible experiences for sports fans across multiple regulated markets. As part of the DAZN ecosystem, we place customer trust and service quality at the heart of everything we do. Joining DAZN Bet means playing a key role in shaping a premium, high-touch customer experience within a fast-growing and highly regulated environment.

The Role

As HVC Support Specialist, you will provide high-touch, Spanish-language support to DAZN Bet’s most valuable customers, delivering personalised assistance and rapid resolution across promotional, CRM-related and complaint queries.

This role is critical to strengthening service consistency, enhancing customer satisfaction and supporting the scalability of our High-Value Customer (HVC) operations as this segment continues to grow. Through your work, you will help elevate DAZN Bet’s premium service offering and reinforce long-term customer trust in the Spanish market.


This role will be based in our Ceuta Office.

Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks!

By joining DAZN, you will be part of a company that has earned the Great Place to Work certification, a recognition we’ve achieved thanks to the commitment and professionalism of everyone at DAZN Spain. This certification reflects the exceptional environment we've built together, where employee well-being is a top priority. At DAZN, we take pride in being an excellent place to work, as confirmed by the experiences and feedback of our team members.

What You'll Be Doing:

• Deliver premium, specialist customer support in Spanish to high-value customers
• Provide fast, accurate and personalised responses to promotional and CRM-related queries
• Manage complaint resolution with professionalism, sensitivity and local market awareness
• Operate the Responsible Gaming helpline in full compliance with Spanish regulatory requirements
• Maintain consistently high service standards and a seamless end-to-end customer experience
• Support the scalability and continuous improvement of the HVC support model
• Collaborate with internal teams to resolve complex or escalated cases efficiently
• Contribute to initiatives that strengthen customer trust, satisfaction and long-term loyalty
  
  
  
  

What You'll Bring:

• Experience in customer support, VIP/HVC service or high-touch customer-facing roles
• Native-level Spanish with excellent written and verbal communication skills; English is a plus
• Proven ability to deliver premium, personalised support in fast-paced environments
• Strong problem-solving skills with high attention to detail
• Understanding of responsible gaming principles and regulatory expectations
• Ability to handle sensitive or high-value interactions with professionalism and discretion
• Comfortable working independently while collaborating cross-functionally
• Customer-first mindset with the resilience to manage complex or high-pressure situations
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Linux Jira Office

What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue.

Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.

With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

The Role

We're looking for an IT Support engineer that will assist our teams based in our Barcelona office. This role is responsible for providing technical support, advice, and assistance to end users with technical, hardware, and software system problems. You will work hand in hand with our technology team, always in internal teams.

Your day-to-day here

• Keep track of the inventory, maintenance and troubleshooting of laptops/workstations (mixed environment mostly Mac, Windows and even some Linux) and their peripherals.
• Manage and administrate our main tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom.us, Slack…
• Collaborate into definition and improvement of IT global strategies, from device and license acquisition to networking, security and SSO.
• Software deployment and administration.
• VPN configuration through OpenVPN with SSL certificate authentication.
• Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) on-site and remote to our offices, as well other connected resources: AV/VC meeting rooms, printers...
• Administration and set up of backups.
• Documentation of procedures and most common issues on Confluence platform.
• Management of issues with Jira environment creating tasks,subtasks and due dates.
• Basic network management, VLANs, DNS, Firewall, WiFi, DHCP.
• You will also give multimedia support at our company events.

Requirements

• Good knowledge of GSuite and Active Directory.
• Experience using ticketing systems, like Jira Service Desk.
• Experience working with OS X/Windows/Linux environments on a professional level.
• Great communication skills, written and spoken in English and Spanish.
• Experience in IT support technician working in changing environments.
• Willing to learn
• Good time management and prioritization skills

What we offer

• A friendly, diverse, and international team.
• You’ll have top-notch Private Health Insurance, fully covered by the company.
• 23 working days of holidays per year, plus the local public holidays.
• Indefinite Contract.
• Fridays we have reduced working hours. And every weekday during August.
• Tax relief/ ¨Retribución Flexible¨ will also be available for you.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model, with a flexible start time.
• At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal-opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

Buscamos a un profesional con experiencia en PMS y Channel Manager para incorporarse a nuestro equipo de atención al cliente.

Tareas

• Atención de peticiones/consultas/dudas de los clientes vía teléfono e email.


• Resolución de incidencias de los clientes, colaborando con el equipo.


• Conexiones de los alojamientos con las OTAs (Airbnb, Booking, Holidu, etc.)


• Formación del cliente en el uso del software de gestión

Requisitos

• Idioma: Español y Catalán B2


• Experiencia con atención al cliente. Deseable haber trabajado con software tipo PMS y/o Channel Manager


• Experiencia gestionando OTAs


• Habilidades de comunicación


• Capacidad de gestión y resolución de incidencias


• Buena predisposición para el trabajo en equipo

Beneficios

• Contrato indefinido, full time (de Lunes a Viernes)


• 23 días de vacaciones, te las puedes tomar con mucha flexbilidad


• Día off en tu cumpleaños


• Jornada intensiva durante el agosto


• Opción de teletrabajo


• Mutua Adeslas (seguro médico) a partir del año de antiguedad


• Bebidas gratis en la oficina


• Co-working con muchos beneficios: gimnasio gratis, comedor con descuentos en comida y mucho más!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. SaaS

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

We are seeking a Customer Success Manager with a strong analytical and commercial mindset to manage a portfolio of SMB customers and selected key accounts. This role combines client relationship management with data-driven decision-making and commercial acumen. You will be responsible for driving adoption of Rentals United’s solutions, ensuring customer satisfaction, and identifying opportunities to optimize performance and grow revenue.

Rentals United: The Channel Manager. We’re one of the technology leaders in the vacation rentals space, providing an advanced distribution platform for B2B professional short-term rental property managers worldwide (Vacation Rental Owners and Property Managers) looking to advertise and distribute onto multiple worldwide booking channels in real time. The Channel Manager is a hub type of platform working with a variety of integrations - from OTAs and Sales Channels to PMSes, and serving a White Label distribution solution. When we started in 2014, our primary goal was to make sure there are no overbookings. More than 10 years later, we are business partners for the top STR professionals helping them execute their strategies on top sales channels and OTAs.

Responsibilities:

Account Management

• Act as the primary contact for a portfolio of SMB and strategic key accounts.
• Build long-term client relationships, ensuring the successful adoption and retention of Rentals United solutions
• Manage renewals and contract discussions to secure long-term partnerships.

Customer Growth & Commercial Success

• Identify upsell and cross-sell opportunities to increase customer lifetime value.
• Collaborate with the sales team on expansion opportunities and revenue growth initiatives.
• Deliver product presentations and business reviews to highlight ROI and align on future growth.

Analytics & Insights

• Analyze customer performance metrics (e.g., bookings, revenue, occupancy, distribution health).
• Provide actionable insights and strategic recommendations to improve results.
• Use data to proactively identify risks (churn, underutilization) and implement corrective measures.

Customer Enablement & Support

• Lead onboarding and training sessions to maximize adoption and ensure smooth implementation.
• Share best practices, industry benchmarks, and optimization strategies to help clients succeed.
• collect customer feedback and collaborate with product teams to influence the roadmap.

Requirements:

• Experience in Customer Success, Account Management, or Commercial roles (hospitality, travel tech, or SaaS preferred).
• Strong analytical skills with the ability to translate data into insights and strategies.
• Proven track record in managing SMB accounts and exposure to larger, key accounts.
• Excellent communication, negotiation, and presentation skills.
• Fluent in Spanish & English, any other European language, especially Italian is a plus.
• Results-oriented, with the ability to balance customer advocacy and commercial objectives.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

Sobre Voucler

Voucler es una marca española premium de home wellness que redefine el lujo a través del bienestar, el diseño atemporal y la experiencia sensorial. Inspirada en el concepto de "lujo silencioso", nuestra misión es transformar los hogares en auténticos santuarios de calma y confort.

Tu misión

Buscamos un/a Customer Care Specialist que actúe como embajador/a de la marca Voucler, ofreciendo una atención exquisita, cercana y altamente personalizada. Serás responsable de garantizar que cada interacción con el cliente refleje nuestros valores de elegancia, cuidado y excelencia.

Responsabilidades

• Atender y acompañar a los clientes a través de múltiples canales (email, chat, redes sociales y WhatsApp Business), centralizados principalmente en la plataforma Gorgias
• Asesorar a los clientes durante el proceso de compra online, orientándolos en la elección de productos según sus necesidades de descanso y bienestar
• Gestionar consultas, incidencias, cambios y devoluciones con un enfoque resolutivo y alineado con una experiencia premium
• Utilizar WhatsApp Business como canal clave de atención y acompañamiento en tiempo real
• Mantener un profundo conocimiento del universo Voucler, sus productos y estándares de calidad
• Registrar interacciones y feedback en CRM y colaborar con los equipos de e-commerce, logística y marketing
• Detectar oportunidades de mejora en la experiencia del cliente y en los procesos de atención
  
  

Requirements

• Español nativo (España), con excelente comunicación oral y escrita
• Experiencia de 2 a 4 años en atención al cliente, e-commerce, retail premium, hospitality o marcas de lujo
• Experiencia o familiaridad con Gorgias u otras plataformas de atención omnicanal (muy valorable)
• Uso habitual de WhatsApp Business para atención y orientación comercial
• Alta orientación al cliente, empatía y atención al detalle
• Capacidad para gestionar incidencias con calma y profesionalismo
• Valorable nivel alto de inglés u otros idiomas
• Residencia en Madrid o disponibilidad para trabajo híbrido
  
  

Benefits

• Incorporarte a una marca premium en plena expansión en España y Europa
• Entorno de trabajo cuidado, creativo y alineado con el bienestar
• Modelo híbrido que favorece el equilibrio entre vida personal y profesional
• Salario entre 22.000 € y 24.000 € brutos/año, según experiencia
• Posibilidades reales de crecimiento y desarrollo profesional
• Formación continua en producto, experiencia de cliente y estándares de lujo
  
  

✨ En Voucler creemos que el verdadero lujo está en cómo hacemos sentir a nuestros clientes.

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• PublicadaNueva

.

📱 Agente de Atención al Cliente – APP Bancaria (Euskera)

🔹 Funciones

• Información y apoyo a clientes sobre las nuevas modificaciones de la APP de una importante entidad bancaria del País Vasco.
• Resolución de dudas y acompañamiento a usuarios en el uso de la aplicación.
  
  

🔹 Requisitos

• Euskera a nivel conversación.
• Experiencia previa en atención al cliente.
• Disponibilidad completa e inmediata.
  
  

🔹 Se ofrece

• Contrato laboral de duración determinada.
• Jornada a partir de 30 horas semanales.
• Turnos rotativos de lunes a domingo.
• Incorporación a un equipo dinámico en un proyecto estable y organizado.
  
  

Buscamos personas comprometidas, comunicativas y con ganas de formar parte de un equipo que ayuda a mejorar la experiencia digital de los clientes.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 feb.

. Excel PowerPoint

From Suanfarma HQ, we are looking for a Treasury Specialist to join our Treasury team in Madrid.

Suanfarma is a global leader in the development, manufacturing, and distribution of active pharmaceutical ingredients (APIs).

With over 30 years of experience, we are committed to innovation, sustainability, and delivering high-quality products that improve health and well-being around the world.Joining Suanfarma means becoming part of a diverse, international, and collaborative environment, where people are empowered to take ownership and make an impact.Your role:As a Senior Treasury & Working Capital Specialist, you will play a key role in cash management, banking operations and close coordination with internal and external stakeholders to ensure strong control over cash flows.Responsibilities:Cash & Liquidity Management:Manage daily cash positioning and short-term liquidity.Monitor bank balances and ensure optimal use of available cash.Support cash pooling and intercompany cash movements where applicable.Banking Operations:Manage day-to-day treasury and banking operations.Operate effectively in an international and multicultural environment.Credit, Debt & Customer Control:Monitor customer credit exposure and commercial debt.Support customer credit reviews and limit management.Coordinate with commercial teams to manage overdue receivables and disputes.Work closely with commercial, procurement and operations teams to drive improvements.Requirements:Bachelor's degree in Finance, Business Administration or related field.At least 5 years of experience in corporate treasury, finance and cash management.Strong understanding of cash flow dynamics.Exposure to international operations and multi-currency environments.Treasury Management Systems experience ( XRT preferred).

Strong Excel skills.Good command of PowerPoint for reporting and presentations.Experience in cash forecast modelling (nice to have).

Exposure to credit insurance frameworks (nice to have).

Languages:Fluent English, both written and spoken.What Makes You a Good Fit:Strong communication skills and ability to work across functions.Proactive, solution-oriented mindset with a sense of ownership.High adaptability in a fast-paced and evolving environment.Attention to detail combined with a strategic perspective.Why Join Suanfarma?

:A global organization with a strong market position.An international, collaborative, and inclusive culture .

Opportunities to make a real impact and grow professionally.A role with visibility and cross-functional interaction .

If you're ready for a new challenge and have the experience described above, apply for the position or send me your CV at ******

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 feb.

Teletrabajo . SaaS

Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.

Great marketing doesn’t need to be expensive—our customers prove that every day.

What you’ll do @ Omnisend:

• Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience
• Stay informed about product features, updates, and internal processes to provide timely and relevant solutions
• Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement
• Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences
• Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise
• Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth
• Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction
  
  
  

Work schedule:

• We are currently looking for a colleague who can start work from 7AM–9PM EET time and be available to cover weekend shifts
  
  
  

What we expect you’ll bring:

• Fluency in English, both written and spoken
• Proven customer support experience, ideally in a fast-paced tech or SaaS environment (above 1yr)
• Strong ownership mindset—you take responsibility, follow through, and deliver results
• Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure
• Excellent communication skills—clear, empathetic, and professional in all interactions
• Problem-solving ability with attention to detail and a proactive approach
• Flexibility to adapt to changing situations, schedules, and customer needs
• A long-term mindset—you’re looking for a stable role where you can grow with us
  
  
  

What we offer in return:

• Gross salary starting point from 1100 EUR/month based on experience;
• Quarterly salary reviews
• Unlimited learning budget for self-improvement after 3 months
• Private health insurance
• Unlimited access to psychotherapy
• Workstation budget (420 EUR)
• Work anniversary gifts (like home cleaning services)
• Attractive workations and team-led team-building events
• Working methods and best practices inspired by Silicon Valley’s top tech companies
• Senior colleagues (70%+) creating a high-performing environment that accelerates your growth
  
  
  

Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.

Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 150 ,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 feb.

. Agile

Leyton es un grupo internacional de consultoría con más de 3.000 colaboradores en todo el mundo, especializado en la mejora del rendimiento global de las empresas a través de la innovación, la transformación y la optimización de procesos.

Leyton Iberia, que acaba de celebrar su 10º aniversario, es uno de los pilares estratégicos del grupo. Con más de 400 colaboradores distribuidos por toda la península ibérica y un crecimiento fuerte y sostenido desde su creación, Leyton Iberia está construyendo activamente su hoja de ruta para la próxima década. Apostamos por perfiles dinámicos, comprometidos al éxito de sus clientes y con una fuerte convicción sobre el impacto positivo que la Inteligencia Artificial puede aportar al mundo profesional.

Buscamos a un/a Customer Success Director para incorporarse a nuestro equipo en Barcelona, reportando directamente al Director de Estrategia. La persona seleccionada será responsable de liderar y operar un portafolio de proyectos estratégicos de mejora enfocados en el éxito de nuestros clientes, con un fuerte componente transversal, digital y humano, contribuyendo directamente a la transformación de la organización.

¿Cómo sería tu día a día?

• Gestionar y priorizar el portafolio de proyectos estratégicos de Customer Success, alineándolo con los objetivos de la compañía.
• Liderar proyectos de mejora complejos con impacto transversal en la organización, la gobernanza y los procedimientos.
• Definir e implantar modelos de gobernanza de proyectos, así como sistemas de seguimiento y control de la performance.
• Conducir procesos de cambio organizacional, asegurando el acompañamiento humano y la adopción efectiva por parte de los equipos.
• Coordinar a múltiples stakeholders internos en un entorno transversal y con diferentes áreas y niveles de la organización.
• Asegurar la correcta aplicación de metodologías de gestión de proyectos y de gestión del cambio.
• Identificar riesgos, dependencias y oportunidades de mejora a lo largo del ciclo de vida de los proyectos.

¿Qué necesitas para triunfar en el puesto?

• Más de 5 años de experiencia en proyectos similares
• Resultados demostrados en la mejora de la relación con el cliente y en iniciativas de fidelización.
• Experiencia en gestión de la relación con el cliente en entornos de Customer Success.
• Experiencia demostrada en proyectos transversales relacionados con organización, gobernanza y procedimientos.
• Sólidos conocimientos en Project Portfolio Management (PPM).
• Experiencia en gestión del cambio organizacional y acompañamiento humano bajo metodología PROSCI.
• Conocimiento y aplicación de metodologías de gestión de proyectos Agile y marcos de escalado como SAFe.
• Capacidad para definir modelos de gobernanza y KPIs de seguimiento.
• Nivel alto de inglés profesional, oral y escrito.

Habilidades clave:

• Liderazgo e influencia en entornos transversales y sin autoridad jerárquica directa.
• Comunicación clara, estructurada y orientada a generar alineación.
• Orientación a resultados y foco en la mejora continua.
• Capacidad para gestionar la complejidad, priorizar y tomar decisiones.
• Empatía y sensibilidad para acompañar a personas y equipos en procesos de cambio.
• Capacidad de trabajo colaborativo con equipos diversos y áreas diferentes.
• Autonomía, proactividad y sentido de responsabilidad.

¿Qué ofrecemos como tu futura empresa?

• Incorporación a una empresa en fuerte crecimiento, con una visión clara para la próxima década.
• Participación en proyectos estratégicos de alto impacto.
• Entorno internacional, dinámico y colaborativo.
• Posibilidades reales de desarrollo profesional dentro del grupo Leyton.
• Ubicación en Barcelona, en un entorno de trabajo estimulante e innovador.
• Jornada completa con flexibilidad de entrada y de salida: L – J de 8:30-9:30 a 18:00-19:00 con 1h para comer. Los viernes, jornada intensiva de 8:00-8:30 a 15:00-15:30
• Jornada intensiva el mes de agosto
• Beneficios sociales: seguro médico y retribución flexible en concepto dietas
• Frutas, café, e infusiones gratis ilimitadas en las oficina
• Podrás disfrutar del día de tu cumpleaños libre