Ofertas de empleo para Atención al cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

Manager, Customer Success, Multi-Asset Trading, Southern Europe

As a Manager of the Trading Customer Success Team for Southern Europe, you'll lead a dynamic team of 7-8 individual contributors, playing a pivotal role in shaping the retention and customer experience for LSEG’s Trading Workflow clients.

Reporting directly to the Head of Customer Success, Sales & Trading EMEA, you'll be an integral part of the EMEA Customer Success Leadership Team, where your insights and leadership will drive impactful strategies and elevate our customer success initiatives.

The successful candidate will focus on ensuring clients realise the full value of our platforms to achieve their business goals through the creation of success strategies that drive adoption, integration, and expansion. 

Leadership Activities:  

Lead and develop a team of high performing  CSMs with deep trading industry expertise.  

Develop the CSM strategy for the Trading proposition (KPIs, marketing, community, playbooks) and ensure execution of regional and global CSM programs. 

Create the strategy to recruit diverse talent, onboard, and develop existing talent to achieve the Customer Success mandate and drive employee engagement.  

Develop a culture of customer success, accountability, and collaboration across key stakeholders: sales, customer operations, and product strategy.  

Collaborate with regional and global peers to share best practices and create community.  

Provide thought leadership to shape the CSM organisation at the proposition, regional and global level.   

Customer Advocate: 

Build strong client relationships to understand the market needs and drive voice of the customer internally for all decision making.

Collaborate with the wider Customer Success leadership team, product strategy and sales enablement to ensure the voice of the customer is aligned to retention campaigns and product strategy.  

Drive awareness of the Customer Success team and value proposition with clients.

Participate in industry events for both Clients and Customer Success, be a brand ambassador for LSEG and bring trends back into the business to shape the organisation. 

Commercial Engagement: 

Partner with Sales and Account Management to ensure retention campaigns and talent are aligned to drive positive renewal outcomes.

Collaborate with Sales and Customer Operations to ensure smooth hand offs in customer journey for optimal renewal and expansion outcomes.  

Monitor and report on the overall customer health, adoption metrics, renewals, expansion opportunities and execution of Customer Success Plans.  

Collaborate with product strategy to ensure upgrade, migration, and adoption campaigns are launched and achieved.  

Identify opportunities / risks and areas of improvement to the Sales and Account Management leadership team and align on actions to address. 

Success Metrics in Role: 

Usage

Retention  

Annual Subscription Value

Revenue Growth

Adoption KPIs 

Customer Satisfaction 

Employee Engagement  

Talent Development  

Who are we looking for: 

Candidates should have people leadership experience. We are looking for someone who is a seasoned mentor and coach equipped to nurture, develop and identify talent.

Experience in Customer Success or account management, with a strong grasp of how customer success drives value throughout the customer lifecycle.

Ability to work in a team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function.

Consistent track record of exceeding retention, adoption, customer satisfaction, and growth targets.

Demonstrated understanding of customer needs and technology trends with ability to develop strategy and execute.

Innovator who utilises data to inform decisions, creative problem solver, and ability to give constructive feedback to drive results.

Experience in delivering work from a regional perspective in a cross-functional capacity would be an advantage.

Strong knowledge of the financial markets, with a deep understanding of the Trading workflow, especially from a data vendor perspective

Exceptional team member engagement skills, fostering alignment and collaboration across various departments to achieve common goals. You will have the power to influence the C-Suite and connect effectively at all levels.

Proficient in change management, adept at guiding teams through transitions and fostering a culture of adaptability.

Committed to driving a high-performance culture, setting bold goals, and motivating teams to achieve excellence across diverse cultures & geographies.

Exceptional organisational skills, capable of leading multiple priorities and projects simultaneously.

Strong performance mentor skills, with the ability to set clear expectations, provide regular feedback, and support professional development.

Why Join Us?

We're proud to offer a working culture that supports growth, balance, and purpose:

Hybrid and flexible working arrangements.

Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.

A welcoming, inclusive culture backed by Employee Networks.

A competitive referral bonus program.

Access to private healthcare, wellness support, and pension contributions.

Professional development:Quarterly Connects to ensure you meet your Goals & Objectives.

Paid volunteer time to support causes that matter to you.

A team that values your input and supports your goals.

We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Career Stage:

Manager

Compensation Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between 73,500 € - 122,500 €. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:

LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . REST Google Ads SEM

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client's name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client's face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

You would own a set of our Google accounts end to end.

Here is what "end to end" actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else's summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client's Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client's point of contact. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

Requirements

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client's direct point of contact. Budgets run from $5k/mo to well into six figures a month
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target
• Keep Google's automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt
  
  

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard
• You can work US Eastern business hours for client calls. Where you live is up to you
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
  
  

You are not a fit if

• "That was not my role" is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed
• You want to be told what to do this week
• You need a ticketing system to know what matters
• You quote blended ROAS as if it settles the question
  
  

Benefits

Why this role is exciting

This is not a maintenance job. You would have real influence over how we run Google across the agency.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . REST Google Ads

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client's name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client's face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

You would own a set of our Google accounts end to end.

Here is what "end to end" actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else's summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client's Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client's point of contact. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

Requirements

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client's direct point of contact. Budgets run from $5k/mo to well into six figures a month
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target
• Keep Google's automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt
  
  

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard
• You can work US Eastern business hours for client calls. Where you live is up to you
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
  
  

You are not a fit if

• "That was not my role" is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed
• You want to be told what to do this week
• You need a ticketing system to know what matters
• You quote blended ROAS as if it settles the question
  
  

Benefits

Why this role is exciting

This is not a maintenance job. You would have real influence over how we run Google across the agency.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . REST Google Ads

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client's name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client's face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

You would own a set of our Google accounts end to end.

Here is what "end to end" actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else's summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client's Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client's point of contact. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

Requirements

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client's direct point of contact. Budgets run from $5k/mo to well into six figures a month
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target
• Keep Google's automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt
  
  

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard
• You can work US Eastern business hours for client calls. Where you live is up to you
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
  
  

You are not a fit if

• "That was not my role" is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed
• You want to be told what to do this week
• You need a ticketing system to know what matters
• You quote blended ROAS as if it settles the question
  
  

Benefits

Why this role is exciting

This is not a maintenance job. You would have real influence over how we run Google across the agency.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 nov.

Marketing Excel SaaS Gestión User personas Conocimientos comerciales Procesos Lean Éxito del cliente Aeronaves Apache Superset Agile UX/UI

Sobre EscapadaRural

Somos una empresa online, líder en turismo rural desde hace casi 2 décadas, estable, sólida y con ambiciones para seguir creciendo ayudando a evolucionar y a revolucionar nuestro sector. Somos parte del grupo HomeToGo, referente mundial en alquiler vacacional.

Somos una empresa con grandes ambiciones para seguir ayudando a evolucionar y a revolucionar nuestro sector creando un producto que aporte valor a nuestros usuarios.

Te estamos buscando

Desde el equipo de Customer Care de EscapadaRural estamos impulsando una nueva área proactiva que busque identificar y ayudar a nuestros propietarios a generar más negocio mediante la formación y asesoramiento.

Buscamos un/a Customer Success Agent cuya misión principal será ser el motor proactivo que impulse el éxito de nuestros propietarios de alojamiento.

A través del análisis de datos, identificarás a aquellas personas propietarias que no están sacando el máximo partido a su cuenta en nuestra plataforma o que muestran comportamientos que afectan a sus resultados y te pondrás en contacto con las mismas para asesorarles y guiarles hacia el éxito.

Además, serás nuestra "antena" en la trinchera: transformarás tus conversaciones y los datos recopilados en insights accionables para otros equipos como el de Producto y Marketing B2B, ayudando a mejorar nuestra herramienta y nuestras comunicaciones.

¿Cuáles serán tus responsabilidades?

1. Detección y Éxito del Cliente 

• Analizar métricas clave de salud de la cuenta (tasas de rechazo y cancelaciones, tiempos de respuesta, y otros indicadores) para identificar proactivamente propietarios con bajo rendimiento o mal uso de la plataforma.

• Contactar de forma proactiva a estos propietarios mediante teléfono/videollamada/email, actuando como un asesor estratégico para ayudarles a mejorar sus resultados aumentando sus reservas e ingresos.

• Contactar de forma proactiva para asegurar la adopción de nuevas funcionalidades vía teléfono/videollamada/email/webinar.

• Diseñar y ejecutar planes de acción personalizados para cada segmento y realizar el seguimiento para asegurar que adoptan las mejores prácticas de la herramienta

2. Ser la voz del Cliente 

• Detectar fricciones en el producto: Identificar si el "mal uso" del propietario se debe a un problema de diseño, usabilidad (UX/UI) o fallos en la plataforma.
• Identificar mejoras en las comunicaciones B2B: Identificar vacíos de conocimiento en los usuarios para ayudar a mejorar los flujos de emails automáticos (onboarding), guías y contenidos de ayuda.
• Cuantificar y reportar el feedback: Traducir los insights en datos e informes que puedan ayudar a otras áreas de la empresa.  

¿Qué buscamos? (Requisitos)

• Experiencia: Mínimo 2 años en roles de Customer Success, Soporte proactivo o gestión de cuentas en entornos digitales (B2B, SaaS, Marketplaces o sector turístico).
• Data driven: Te sientes cómodo/a analizando datos para priorizar tu trabajo y justificar tus decisiones.
• Perfil proactivo, estructurado, orientado a la mejora continua y te adaptas fácilmente al cambio.
• Habilidades de Comunicación Excepcionales: Capacidad para transformar una conversación de "corrección de errores" en una oportunidad de negocio para el cliente. Gran empatía, asertividad y capacidad de persuasión.
• Orientación a Producto: Curiosidad natural por cómo funcionan las plataformas digitales. Capacidad para entender flujos de usuario e identificar fricciones. 
• Idiomas: Catalán y Español, Inglés valorable.

Nos dejarás boquiabiertos si además…

• Conoces palabrejas como Agile, Hoshin, lean, management 3.0,…
• Dominas excel y puedes montar informes fácilmente.
• Conoces herramientas de visualización de datos en concreto SuperSet.
• Tienes conocimiento y/o experiencia con IA.

Lo que podemos ofrecerte:

• 📄 Contrato indefinido
• 💸 Remuneración bruta anual  22k - 25k
• 🏢 Oficina en el centro de Barcelona, fruta, cafés/tes, ping pong y muy buen ambiente laboral 
• 🌍 Modelo híbrido de trabajo entre oficina y casa donde tú eliges para lograr un equilibrio saludable entre trabajo y vida personal. Además tenemos jornada intensiva los viernes. 
• 🚀 Flexibilidad horaria
• 💶 Beneficios como Planes de Formación, retribución flexible para seguro salud y para ticket de transporte, guardería y restaurante, Gympass/Wellness Hub, 
• ❤️ Entorno dinámico, pasión por el turismo rural  y el trabajo en equipo
• 🐶  Somos oficina dog-friendly

Buscamos a una persona enormemente responsable, con conocimientos técnicos en su área muy sólidos y que comparta que sólo se consiguen grandes objetivos trabajando en equipo. No creemos en súper guerrer@s imprescindibles que ganen solos batallas, sino que impulsamos al resto con un objetivo común. ¡Somos agile!

Si puedes ayudarnos a hacer crecer EscapadaRural, ¡queremos conocerte!

---------------------------------------------------------------------------------------------------------------------------

Como empresa, queremos manifestar nuestro compromiso con el principio de igualdad de trato y de oportunidades entre hombres y mujeres, garantizando procesos de selección objetivos y libres de cualquier tipo de discriminación. Además, promovemos activamente prácticas que favorecen la igualdad efectiva entre mujeres y hombres, en coherencia con lo establecido en nuestro Plan de Igualdad, que guía el desarrollo y la ejecución de nuestras políticas de gestión de personas.

---------------------------------------------------------------------------------------------------------------------------

ESCAPADA RURAL SERVICIOS PARA PROPIETARIOS, S.L. es el responsable del tratamiento de los datos personales curriculares que nos has enviado. Los datos recibidos se tratarán exclusivamente para considerar y gestionar la candidatura. Una vez acabado el proceso de selección, en caso de que no resultes seleccionado, conservaremos tus datos bloqueados 

durante los plazos de conservación y de prescripción de responsabilidades legalmente previstos. La base jurídica para llevar a cabo dicho tratamiento de datos es la aplicación a petición tuya de medidas precontractuales.

 

Tus datos no serán cedidos para su uso por terceros, a menos que se nos exija legalmente u obtengamos tu consentimiento. Podremos comunicar tus datos a las siguientes categorías de encargados: Proveedores de comunicaciones electrónicas, ofimática, hosting, housing, mantenimiento informático, gestoría, contabilidad, auditoría, asesoría y representación legal. Algunos de dichos encargados pueden estar ubicados fuera del Espacio Económico Europeo, en cuyo caso ESCAPADARURAL habrá adoptado previamente las garantías adecuadas en materia de protección de datos.

 

Puedes ejercer sus derechos de acceso, rectificación, supresión, limitación del tratamiento, portabilidad de los datos y oposición, así como retirar en cualquier momento el consentimiento sin que ello afecte a la licitud del tratamiento previo a su retirada, enviando su solicitud a ESCAPADARURAL (A/A DPD), C/Bailén 50, local 7, 08009 - Barcelona; o a la dirección de correo electrónico [email protected]. En todo caso, tienes derecho a presentar una reclamación ante la correspondiente autoridad de control si lo estimas oportuno.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 nov.

.

Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? ⚡ Do you enjoy working in a fast-paced environment? 🚀

Then this role is for you!

We have an exciting opportunity to join our team as a Customer Experience Partner! 🌟

📍 This position is based onsite in Valencia, Spain

You'll be joining an exceptional team that is passionate about delivering outstanding service to our customers and creating seamless logistics solutions worldwide. 🌎

What We Offer 💙

At Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. 📈 We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.

With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. 🌍 Wherever your ambitions lie, Maersk can help you get there.

We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth. 🤝✨

Key Responsibilities 📋

• 🚢 Manage and monitor the end-to-end shipment process.
• 🤝 Coordinate with various stakeholders involved in shipment handling.
• 🔄 Orchestrate the overall flow of end-to-end shipments.
• 💡 Deliver added value to customers by leveraging strong business knowledge and process understanding.
• 📞 Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• 🎯 Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• 📝 Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• 📈 Support customer retention and identify cross-selling and upselling opportunities.
• 📣 Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• 🤝 Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• ✅ Comply with customer-specific SOPs and monitor relevant KPIs.
  
  

We Are Looking For 👀

• 📦 A couple years of experience in logistics, supply chain, project logistics or related fields.
• 🌎 Fluency in both French and English.
• 💬 Excellent communication skills and confidence when coordinating with multiple stakeholders.
• 🤝 Strong stakeholder management and relationship-building skills.
• 🌟 A passion for customer service excellence and customer centricity.
• 🎯 Results-oriented mindset.
• ⏱️ Strong organizational skills and the ability to perform under pressure.
• 👥 A team-player attitude with a collaborative approach to achieving business goals.
• ⚙️ Good understanding of operational processes.
• 🚀 Ability to drive issues to resolution with a strong sense of urgency and persistence.
• 😊 Positive, proactive, and solution-oriented attitude.
  
  

Ready to Join Us? 🚢🌍

We look forward to receiving your application in English and learning more about you! ✨

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 nov.

.

Overview

Empieza tu carrera aprendiendo a gestionar un negocio

¿Quieres desarrollar tu carrera en ventas, atención al cliente, gestión y liderazgo?

Como Management Trainee en Enterprise Mobility, aprenderás cómo funciona un negocio desde dentro. Desde el primer día trabajarás directamente con clientes, participarás en la actividad real de una oficina y asumirás responsabilidades que crecerán contigo.

No esperamos que llegues sabiéndolo todo. Buscamos tu iniciativa, tu capacidad para conectar con las personas y tus ganas de aprender. Nosotros pondremos a tu disposición formación, acompañamiento y un plan de desarrollo para ayudarte a convertirte en manager.

¿Qué aprenderás?

En esta posición desarrollarás experiencia práctica en cuatro áreas clave:

• Atención al cliente, aprenderás a identificar necesidades y ofrecer soluciones de movilidad que proporcionen una experiencia excelente.
• Ventas y desarrollo comercial, adquirirás habilidades de venta y negociación, además de crear relaciones con talleres, concesionarios y empresas locales.
• Gestión de negocio, conocerás los principales indicadores de una oficina, participarás en el control de costes y aprenderás a interpretar una cuenta de resultados.
• Liderazgo, trabajarás junto a managers con experiencia y desarrollarás competencias para comunicar, tomar decisiones, resolver situaciones y gestionar equipos.
  
  

Responsibilities

¿Cómo será tu día a día?

Tu jornada combinará atención al cliente, actividad comercial, operativa y aprendizaje sobre la gestión de una oficina.

Entre Tus Responsabilidades Estarán, Entre Otras

• Asesorar a nuestros clientes y ofrecerles soluciones adaptadas a sus necesidades
• Gestionar reservas y contratos de alquiler
• Coordinar la entrega y recogida de vehículos
• Revisar el estado de los vehículos como parte de la experiencia de servicio
• Identificar oportunidades comerciales y contribuir a los objetivos de la oficina
• Desarrollar relaciones con talleres, concesionarios y empresas de la zona
• Conocer y analizar los principales indicadores del negocio
• Colaborar con tu equipo para ofrecer una experiencia excelente
  
  

La parte operativa será esencial para que conozcas el negocio desde la base y puedas asumir progresivamente responsabilidades de gestión.

Qualifications

¿Qué buscamos en ti?

• Titulación universitaria / Ciclo superior finalizada
• Carné de conducir con al menos un año de antigüedad
• Permiso de residencia o trabajo aplicable en la Unión Europea
• Nivel de inglés B2
• Disponibilidad para trabajar en turnos rotativos y fines de semana
• Disponibilidad para posibles cambios de residencia vinculados a futuras oportunidades de promoción dentro de España.
  
  

¿Qué valoraremos?

• Experiencia en atención al cliente, ventas, comercio, hostelería o servicios
• Facilidad para comunicarte, escuchar y generar confianza
• Orientación a objetivos y motivación comercial
• Iniciativa y capacidad para tomar decisiones
• Curiosidad, actitud de aprendizaje y ganas de asumir nuevas responsabilidades
• Capacidad para colaborar y contribuir al éxito del equipo
  
  

No necesitas haber trabajado anteriormente en el sector de la movilidad. Te enseñaremos el negocio desde el principio.

¿Qué te ofrecemos?

• Contrato indefinido a jornada completa
• Salario inicial bruto de entre 23.000 y 26.000 euros anuales
• Formación práctica y continua desde el primer día
• Plan de carrera estructurado y personalizado
• Programa de mentoring y acompañamiento por parte de managers con experiencia
• Evolución profesional y salarial vinculada a tu desarrollo
• Hasta 900€ al año para que uses en formación externa aplicada a tu posición.
• Plan de pensiones bonificado, seguro de vida y paga anual de beneficios.
• 25 días laborables de vacaciones
• Porque cada motivo para celebrar cuenta, a partir del próximo año tendrás un día especial para disfrutar y celebrar lo que más te ilusione.
• 1 día al año para participar en un voluntariado que tu elijas.
• Entorno inclusivo, multicultural y orientado al trabajo en equipo, con eventos y actividades organizados por la empresa.
  
  

Tu plan de carrera

El Management Trainee Program está diseñado para prepararte para asumir progresivamente posiciones de mayor responsabilidad:

Management Trainee → Management Assistant → Assistant Manager → Branch Manager

Tu desarrollo podrá llevarte a posiciones como Branch Manager, con una retribución orientativa de entre 40.000 y 50.000 euros brutos anuales y vehículo de empresa.

El ritmo de progresión dependerá de tu desempeño, del cumplimiento de los objetivos del programa y de las oportunidades disponibles dentro de la compañía.

¿Por qué Enterprise Mobility?

Enterprise Mobility es una compañía líder mundial del sector de la movilidad, presente en más de 90 países, con más de 90.000 profesionales, más de 9.500 oficinas y una flota superior a 2,3 millones de vehículos. En España estamos presentes desde 2012 y contamos con más de 150 oficinas.

En España estamos presentes desde 2012 y contamos con más de 150 oficinas. Seguimos creciendo y creando oportunidades para personas que quieren aprender, asumir responsabilidades y construir una carrera profesional a largo plazo.

En Enterprise te incorporarás a un equipo en el que conocerás de primera mano las necesidades de movilidad de clientes particulares, empresas y colaboradores locales.

Queremos conocer tu potencial

Algunas personas deciden no presentar su candidatura si no cumplen todos los requisitos de una oferta. Si te motiva esta oportunidad y cumples los requisitos imprescindibles, te animamos a inscribirte, aunque tu experiencia no coincida completamente con todo lo que valoramos.

Nos interesa conocer tu potencial, tu motivación y las experiencias que puedes aportar.

Inscríbete y da el primer paso para desarrollar tu carrera como futuro manager en Enterprise Mobility.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 nov.

.

Agente de Atención al Cliente con Vasco — Presencial, Barcelona, España

Resumen del puesto: Únete a una empresa multinacional líder en experiencia del cliente y ofrece atención de calidad para una aerolínea líder. Ayuda a los clientes en euskera, español e inglés con consultas de viaje y servicio, y proporciona soluciones claras y empáticas.

Responsabilidades: Atender consultas entrantes por los canales de atención; comprender las necesidades del cliente y resolver solicitudes con precisión; registrar cada interacción; escalar los casos complejos y mantener los estándares de calidad y servicio.

Horario y ubicación: Trabajo presencial en Barcelona. Turnos rotativos de lunes a domingo, dentro de la franja 09:00–20:00. Incorporación urgente, ASAP. Cuatro vacantes.

Salario: 19.623,64 € brutos al año más hasta 1.200 € de bonus.


Requirements

Idiomas: euskera (vasco) nativo o nivel C1, además de español e inglés. Comunicación oral y escrita excelente, empatía, escucha activa, resolución de problemas y manejo básico de herramientas digitales. Se valorará experiencia en atención al cliente o centro de llamadas. Disponibilidad para trabajo presencial en Barcelona y para turnos rotativos de lunes a domingo


Benefits

Formación inicial relacionada con el puesto y acompañamiento continuo; entorno de equipo colaborativo; oportunidad de desarrollar experiencia en atención al cliente.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 nov.

.

City Expert es la compañía de información turística privada líder en España. A través de nuestros distintos puntos de venta, los visitantes de todo el mundo pueden conocer lo que ver y hacer en su ciudad de destino.

¿Te interesa el sector turístico y sabes gestionar incidencias con criterio? Buscamos a una persona organizada, que entienda lo que necesita el cliente, coordine a las partes implicadas y mantenga a todos informados hasta cerrar cada caso en el menor tiempo posible. Y que, en cada conversación, sepa detectar oportunidades para ofrecer un servicio más completo.

¿Qué entendemos por atención al cliente?

Para nosotros, atender bien significa entender el problema, ponerse en el lugar del cliente y hacerse cargo de la incidencia de principio a fin: identificar qué ha pasado, coordinar con los equipos y colaboradores necesarios, informar a cada parte de lo que ocurre y asegurar que la solución llega rápido y bien.

¿Qué funciones desarrollarás?

• Atender las necesidades de los clientes y gestionar las incidencias que surjan, tanto de clientes propios como de empresas colaboradoras, haciendo seguimiento hasta su cierre.
• Gestionar las solicitudes y reservas recibidas a través de los canales de venta presenciales y telefónicos.
• Identificar oportunidades comerciales en cada llamada o contacto, proponiendo servicios o mejoras que encajen con las necesidades del cliente.
• Contribuir activamente a la venta, tanto en reservas nuevas como en servicios adicionales para clientes existentes.
• Coordinarte con los distintos equipos y profesionales externos para asegurar una correcta prestación del servicio.
• Mantener informadas a todas las partes interesadas durante la gestión de cada caso.
• Organizar y registrar cada gestión para facilitar el seguimiento y el trabajo del resto del equipo.
• Participar en el cumplimiento de los objetivos del departamento y de la empresa
  
  

¿Qué buscamos en ti?

• Empatía para entender la situación y la necesidad real del cliente.
• Capacidad para gestionar incidencias de forma ágil, priorizando y buscando la solución más eficaz en el menor tiempo posible.
• Habilidad para coordinar a distintos equipos y profesionales implicados en cada caso.
• Comunicación clara y proactiva: mantienes informadas a todas las partes sin que tengan que preguntar.
• Orientación comercial: detectas qué más puede necesitar el cliente y conviertes una consulta o incidencia en una oportunidad, sin forzar la venta.
• Organización y método para llevar llamadas, reservas, incidencias y seguimientos a la vez sin perder detalle.
• Nivel avanzado de inglés que permita mantener conversaciones fluidas en un contexto profesional.
• Capacidad para trabajar en equipo y contribuir a un entorno colaborativo.
• Disponibilidad para incorporarte de manera inmediata.
• Se valorará experiencia previa en atención al cliente, turismo, ventas o posiciones similares, aunque no es imprescindible.
  
  

¿Qué te ofrecemos?

Incorporación a un equipo consolidado, donde la colaboración y el compañerismo forman parte del día a día.

Contrato indefinido con jornada de 35 horas semanales.

Horarios rotativos de lunes a domingo, con dos días consecutivos de descanso semanal.

Posibilidad de crecer profesionalmente y asumir nuevos retos en diferentes áreas de la organización.

¡Únete a nosotros si te interesa nuestro proyecto, te apasionan los viajes, hacer feliz a millones de personas y pasar tiempo con un gran equipo!

En Expert estamos comprometidos con la creación de un ambiente diverso e inclusivo. Creando igualdad de oportunidades y considerando la totalidad de las candidaturas recibidas.