Ofertas de empleo para Atención al cliente

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Customer Care Operations

• Barcelona
• Full-Time
• Apply Now
  
  

About

Spendesk is Europe’s leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees.

Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with CFO Connect.Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.

Ready to grow further? Check out their open roles!

Job Description

As a User Operations Analyst at Spendesk, you will play a central role in optimizing user support processes and managing user support tools (bot training, help center, escalation procedures). In the context of outsourcing support, you will be responsible for training and the continuous improvement of user service solutions, ensuring operations run efficiently while maintaining a high level of customer satisfaction. You will be in charge of complex cases needing an action in internal tools. You will work closely with various teams to ensure service continuity and alignment of processes with the company’s strategic objectives.

Key Responsibilities

• Operations and quality management: Act as a liaison with the outsourced partner and the Customer Service Quality Manager to ensure high standards. Oversee training and quality audits, and analyze feedback to optimize processes.
• AI Bot training support: Contribute to training and the continuous improvement of bots. Review bot performance, incorporate feedback from the outsourced partner, and optimize automated interaction processes.
• Systems integration and software development: Collaborate with Product and Software Engineering teams to ensure continuity and integration of AI tools with existing systems. Ensure the implementation of new features in coordination with the Product & Engineering (PDE) team.
• Knowledge base management: Enrich and keep the help centre content up to date. Develop troubleshooting guides and run training sessions to ensure smooth adoption of tools and processes by the outsourced partner and internal teams.
• Ticket management: Own end-to-end resolution of complex enquiries requiring execution in internal tools, and close collaboration with cross-functional teams (Engineering, Banking/Operations, Compliance).
  
  

What We're Looking For

• Proven expertise with modern customer support stacks (e.g., Zendesk, Intercom, Salesforce Service Cloud), including ticket taxonomy and classification, macros and views, routing/SLA rules, and end-to-end QA workflows.
• Curious and motivated in operating and improving support bots/AI, covering intent modeling, training data curation, conversation design, prompt iteration, and performance analysis (containment/deflection, handoff accuracy), with closed-loop feedback from BPO partners.
• Practical knowledge of systems integration and automation: designing and maintaining API/webhook–based data flows across bots, help center, and CRM; building robust automated workflows using tools such as Zapier, Make, Workato, or native rules.
• Project and program management capabilities: scoping, detailed planning, milestone and dependency management, and on-time cross-functional delivery across training, quality audits, knowledge content, and tool integrations.
  
  

Skills

• Customer empathy and service mindsetBalancing efficiency with high-quality, empathetic support; ensuring solutions protect customer trust and outcomes.
• Cross-functional collaborationWorking seamlessly with other department such as Product, and Engineering to align priorities, remove blockers, and close the loop on recurring issues.
• Communication and enablementClear written documentation, training delivery, and change management to ensure smooth adoption of tools and processes (FR/EN proficiency is a strong plus).
• Analytical problem-solvingHypothesis-driven approach to diagnose issues quickly and recommend actionable, measurable fixes.
• Prioritization under pressureManaging competing escalations and operational work while maintaining quality and deadlines.
• Ownership and accountabilityProactive follow-through on escalations, QA actions, and content/integration updates; transparent status reporting.
• Fluent in French and English (essential for international team collaboration)
  
  

Technical

• Knowledge base managementStructuring, writing, and maintaining help center content; taxonomy and versioning; setting governance for updates and measuring deflection.
• Process design and continuous improvementMapping processes, identifying bottlenecks, implementing SOPs/runbooks, and applying Lean/Kaizen/5 Whys for root cause analysis.
• Data analysis and reportingComfort with spreadsheets and BI (SQL/Looker/Tableau or similar) to track and analyze KPIs: CSAT, FRT, AHT/ART, resolution rate, recontact, backlog health, deflection, quality scores.
  
  

Nice to have

• Vendor/BPO partnership managementDriving performance with SLAs/OLAs, QBRs, calibrations, enablement plans, and continuous improvement cycles.
• Governance and compliance awarenessSensitivity to data privacy, access controls, auditability, and risk when handling user data and automations.
  
  

As we are an international team, please submit your application and CV in English.

About Spendesk

Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About Our People & Culture

We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About Our Benefits

Our culture is built on trust, empowerment, and growth — with benefits to match!

• Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
• Alan health insurance (fully covered by Spendesk)
• Meal vouchers through Edenred (€6 per working day)
• 100% reimbursement on public transportation subscription
• Access to Moka.care for emotional and mental health wellbeing
• 28 days of holidays
• Latest Apple equipment
• Great office snacks to fuel your day
• A positive team to work with daily!
  
  

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

Additional Information

• Contract Type: Full-Time
• Location: Barcelona
• Occasional remote authorized
  
  

Apply Now

See Other Spendesk Job Listings

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 dic.

Marketing digital Relaciones públicas Comunicación Publicidad Planificación de eventos Medios de comunicación social Marketing influyente Fotografía Locución Música

Micuir es una firma española de lujo artesanal que celebra la tradición, la excelencia en el detalle y la autenticidad. Cada una de nuestras piezas está elaborada a mano en España, combinando diseño contemporáneo con savoir-faire artesanal. Buscamos incorporar a un/a responsable de atención al cliente, que quiera formar parte de un equipo en crecimiento y contribuir al posicionamiento y expansión de nuestra marca.

Responsabilidades principales:

1. Responder las dudas de clientes sobre productos o servicios

2. Hacer un seguimiento de las consultas

3. Procesar pedidos y transacciones en shopify

4. Resolver problemas o quejas (cambios y/o devoluciones)

5. Ofrecer información sobre las ofertas de la empresa

6. Brindar atención proactiva telefónica, email, whatsapp, etc

7. Reunir y analizar los comentarios de los clientes

8. Trasladar las necesidades y sugerencias de los clientes a los demás departamentos

9. Hacer seguimiento a las opiniones de los clientes

10. Preparación de pedidos si fuera necesario e interactuar con el resto de departamentos

12. Realizar un seguimiento de KPI y métricas del servicio al cliente

Requisitos:

• Escucha activa.
• Resolución de problemas.
• Habilidades comunicativas.
• Empatía y compresión.
• Nivel de inglés First certificate

Ofrecemos:

• Formar parte de un proyecto en expansión con una marca referente en lujo artesanal español.
• Entorno creativo, cercano y colaborativo.
• Oportunidades de aprendizaje y crecimiento profesional.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 dic.

.

Ofertes de feina

Borsa de treball

El Servei Municipal D’Ocupació (SMO) Gestiona Ofertes De Feina Per Empreses Que Ofereixen Llocs De Treball, Que Trobareu Relacionades En Aquest Espai. A Aquests Efectes, Cal Que Tingueu En Compte El Següent

• Únicament es valoraran les candidatures que arribin per aquest canal.
• Si no heu trobat cap oferta de feina que encaixi amb el vostre perfil, podeu donar-vos d’alta a la borsa de treball, i us podrem informar de novetats que et puguin interessar.
• Si sou empresa, publiqueu la vostra oferta de treball. Us podem oferir suport en la definició dels perfils laborals, el reclutament laboral i la preselecció de candidatures.
• Si sou una empresa també podeu registrar-vos i iniciar sessió a l'aplicació de la borsa de treball per a fer un seguiment de les persones candidates de les ofertes de feina que heu publicat i consultar els seus currículums. En iniciar sessió també podeu donar d'alta ofertes de feina.
• Les ofertes que es publiquen no són per treballar a l’Ajuntament de Girona. En cas que vulgueu participar en un procés d’oferta pública, heu de consultar-la a través del web de les ofertes públiques d'ocupació, presentar la sol·licitud al registre d'entrada de l'Ajuntament de Girona i seguir les indicacions de les bases de la convocatòria que us interessi i de les notificacions que es vagin publicant a l'e-tauler.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 dic.

. Office

The Elopak Customer Support Coordinator is the key contact for customers working together with Sales in placing orders correctly and deliver products on time according to the customer needs.

Your Key Responsibilities

• Build strong and trustful relationships with customers to ensure good communication and high-quality ordering performance.
• Prepare and handle correctly processes within the production and supply segment, ensuring that the deadlines are met on time, the cases are updated and the requirements are aligned with Elopak/customer agreement.
• Follow up and handle contractual terms and billing procedures, assuring that the given requirements meet the Elopak/customer agreements.
• Permanent communication with suppliers (production plants and external suppliers), carriers and customers to secure correct logistics: orders in full on time.
• Advise and support all activities regarding Artwork and New Designs, considering the order requirements and customer needs for the proper delivery and follow up of the services and product.
  
  

WE IMAGINE YOU BRING

• Bachelor’s degree in Customer Support or similar.
• At least 2-year experience in Supply chain or customer support, ideally in packaging industry.
• Knoledge of SAP and Microsoft Office.
• Fluent English and Spanish (French or italian is a plus).
• Very good communication skills and proactivity.
  
  

WHY JOIN US

At Elopak, we give you the opportunity to make a difference. We are more than 2,700 employees operating in more than 40 countries, driven by a shared ambition to create sustainable packaging solutions that do not harm the world for future generations. Join a company where sustainability is at the core.

WE OFFER

• Join a growing multinational company with an international team.
• Attractive salary package and benefits.
• Company mobile and laptop from your first day.
• Personalized onboarding, competence development plan and regular feedback.
  
  

Open to all applicants regardless of gender.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada5 dic.

.

¡En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!

Gracias a nuestro equipo, cada vez son más las empresas que confían en nosotros/as para que podamos brindarles la mejor experiencia en cada interacción y en cada punto de contacto con sus clientes.

Por ese motivo, buscamos personal para trabajar de AGENTE TELEFÓNICO, realizando funciones de RECEPCIÓN DE LLAMADAS A NUESTROS CLIENTES y prospección en dicha llamada, de una conocida y prestigiosa empresa del sector bancario, en nuestro site de ALCOBENDAS y, ¡te estamos buscando!

¿Qué necesitamos de nuestro nuevo talento K?

• Disponibilidad para realizar la formación MIXTA del 24 /11 al 12/12 (L-V) en el horario de 9:00 a 16:00. Esta formación es REMUNERADA una vez superado el periodo de prueba ( un mes)
• Disponibilidad para trabajar 35 horas a la semana, en horario flexible, en la franja de 9:00 a 20:00 De L-D y festivos
  
  
  

¿Qué ofrecemos a nuestro nuevo talentoK?

• Contrato por interinidad como primera relación laboral con nosotros, pero no cerramos puertas a la estabilidad
• Salario:1.239. 66 b/m + incentivos
• Club beneficios Konecta (portal exclusivo en el que podrás ahorrar en tus compras en ofertas y descuentos que hemos preparado con mucho mimo para ti)
  
  
  

En cuanto el proceso de selección finalice, te brindaremos una completa formación tras la cual, día a día, irás creciendo personal y profesionalmente, siendo parte importante de mantenernos como empresa líder del sector del contact center

Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestra posiciones.

¡Anímate a Konectar!

Requisitos:

Buenas dotes de comunicación

Disponibilidad para hacer turnos rotativos entre las 9 y las 20 h

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada5 dic.

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¿Estás dispuesto/a a sacar tu máximo potencial de nuestra mano? ¡Queremos acompañarte en el proceso paso a paso!

Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestras posiciones.

Confiamos en nuestros equipos, fomentamos su bienestar y las posibilidades de desarrollo profesional y, ¡nos encantará contar contigo!

En esta ocasión, los únicos requisitos son: Empatía, Comunicación y ganas de aprender.

Las personas que se unan a nosotros/as tendrán la oportunidad de conocer desde dentro el funcionamiento de una reconocida empresa de moda.

Te contamos lo que nos gustaría ofrecerte:

• Funciones: Agente de atención al cliente telefónico y escrito.
• Onboarding mediante formación ONLINE desde el día 10 al 17 de diciembre de 8:00h a 15:00h
• Contrato 30 horas
• Horario del puesto: TARDE semana 1 Lunes -Viernes 16:00-22:00h / Semana 2 Lunes - Sabado, de lunes a viernes 16:30-21:30h, Sabado 10:00-15:00 o 16:30-21:30h.
• Dirección: Rúa Galileo Galilei, 2. A Coruña (15008) Grela
• Incorporación 22 de diciembre con contrato Fijo Discontinuo
  
  
  

¡Únete a la empresa líder de servicios de Customer Experience!

Requisitos:

• Empatía
• Comunicación
• Ofimática

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 dic.

Teletrabajo .

Job Description:

As a Travel Customer Care Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.
  
  
  

Benefits

• Remote freedom — work anywhere with flexible hours.
• Travel perks, discounted rates, and insider access.
• Growth opportunities through training and team support.
• Join a mission-driven team that loves creating memorable experiences.
  
  
  

What We’re Looking For

• Excellent written and verbal communication.
• Customer service background (travel experience is a plus).
• Organized, detail-oriented, and proactive work style.
• Comfortable learning new tools and systems.
• Passion for travel and helping others.
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada4 dic.

.

Empresa dedicada al delivery precisa incorporar a su local de Sant Feliu una persona de atención al cliente.

FUNCIONES

• Recepción de llamadas
• Recepción de clientes en el local
• Cobro en caja
• Preparación de pedidos
• Apoyo al resto de funciones
• Gestión de los pedidos de las plataformas
• Cierres de caja
  
  

Ofrecemos

• Jornada parcial
• Contrato indefinido
• Flexibilidad horaria
• Buen ambiente de trabajo
• Promoción interna

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada4 dic.

. Excel Office

📣 ¡Buscamos perfiles de Atención al Cliente en Banca! – Valencia (Híbrido)

Desde Manpower seleccionamos profesionales con experiencia en SAC bancario para incorporarse a una importante empresa tecnológica y de servicios.

🔎 Funciones principales

• Atención al cliente bancario por teléfono y correo: resolución de dudas, reclamaciones, seguimiento de operaciones, soporte en incidencias y acompañamiento al usuario.
• Gestión administrativa asociada a la atención al cliente: registro de solicitudes, actualización de expedientes y revisión documental.

✅ Requisitos

• Experiencia previa en atención al cliente en banca
• Office nivel medio (Excel)
• Disponibilidad inmediata.

📌 Ofrecemos

• Contrato temporal a jornada completa. Cuatro meses con posibilidad de ampliación o internalización
• 16.576 € brutos/anuales.
• Horario de lunes a viernes (8–17h).
• Trabajo híbrido: 2 días oficina / 3 días remoto.

Si te interesa, ¡nos encantará recibir tu candidatura! 🙌