Ofertas de empleo para Atención al cliente

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. Excel Office PowerPoint Word

GP Pharm is a pharmaceutical company dedicated to development, manufacture and marketing of injectable products based in Hospitalet de Llobregat. The company is especially focused towards high-tech and niche injectable products based on peptides and depot systems. In concrete, GP Pharm has a wide expertise in microspheres and liposome-based depot injectables. GP Pharm products are manufactured in our state-of-the-art facility in Sant Quinti de Mediona, Spain. Our products are being sold in more than 70 countries worldwide.

The company is offering a Customer Service officer position in its central headquarters in L’Hospitalet de Llobregat. The Officer will be responsible for supporting the B2B and CDMO units by performing following tasks:

• Purchase Order and forecast Management. Process, record, and track customer forecast and purchase orders ensuring accuracy of pricing, volumes, deadlines, and specifications (using CRM systems).


• Customer support and Service. Handle phone and email inquiries regarding products, order status, invoicing, OTIF and documentation.


• Incident Resolution. Manage complaints, returns, and transport incidents, coordinating with the Logistics, Quality, Sales and Finance departments under company SOPs.


• Sales Support: Collaborate with the B2B and CDMO commercial teams in preparing quotes and maintaining the client portfolio.

Skills:

• Capable to prioritize multiple demands and effectively perform under tight timelines


• Highly organized person with capacity to adapt, follow and improve existing processes


• Ability to quickly assess large amounts of information.


• Proactive and Hard-working person.


• Ability to deal with people from various geographies, cultures, roles, and levels


• Strong teamwork and collaboration skills to interact with different internal departments

Experience / Education Qualifications:

• Bachelor or Technical Education (equivalent to CFGS). Preferably in Administration, Management, Trade or similar.


• Languages. Excellent and proven English level is a must. Excellent knowledge of Catalan and Spanish; knowledge of other languages is a plus.


• Experience with CRM systems (SAP or similar)


• High knowledge in management of Office tools (Excel, Word, Powerpoint, etc.)


• Customer Service experience preferred


• Previous working experience in the pharma industry in a similar role is a plus


• Driving license

We Offer:

• Joining a growing company with an international projection.


• Hybrid position: (2 days home and 3 days in-office)


• Dynamic and collaborative environment.


• Competitive salary conditions based on experience.

If you meet the requirements and are excited by the prospect of contributing to the pharma sector with your rigor and professionalism, we want to hear from you!

• Flexibilidad horariaSí
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. Excel Office PowerPoint Word

GP Pharm is a pharmaceutical company dedicated to development, manufacture and marketing of injectable products based in Hospitalet de Llobregat. The company is especially focused towards high-tech and niche injectable products based on peptides and depot systems. In concrete, GP Pharm has a wide expertise in microspheres and liposome-based depot injectables. GP Pharm products are manufactured in our state-of-the-art facility in Sant Quintí de Mediona, Spain. Our products are being sold in more than 70 countries worldwide.

The company is offering a Customer Service officer position in its manufacturing site in Sant Quintí de Mediona (Alt Penedès). The Officer will be responsible for supporting the B2B and CDMO units by performing following tasks:

• Purchase Order and forecast Management. Process, record, and track customer forecast and purchase orders ensuring accuracy of pricing, volumes, deadlines, and specifications (using CRM systems).


• Customer support and Service. Handle phone and email inquiries regarding products, order status, invoicing, OTIF and documentation.


• Incident Resolution. Manage complaints, returns, and transport incidents, coordinating with the Logistics, Quality, Sales and Finance departments under company SOPs.


• Sales Support: Collaborate with the B2B and CDMO commercial teams in preparing quotes and maintaining the client portfolio.

Skills:

• Capable to prioritize multiple demands and effectively perform under tight timelines


• Highly organized person with capacity to adapt, follow and improve existing processes


• Ability to quickly assess large amounts of information.


• Proactive and Hard-working person.


• Ability to deal with people from various geographies, cultures, roles, and levels


• Strong teamwork and collaboration skills to interact with different internal departments

Experience / Education Qualifications:

• Bachelor or Technical Education (equivalent to CFGS). Preferably in Administration, Management, Trade or similar.


• Languages. Excellent and proven English level is a must. Excellent knowledge of Catalan and Spanish; knowledge of other languages is a plus.


• Experience with CRM systems (SAP or similar)


• High knowledge in management of Office tools (Excel, Word, Powerpoint, etc.)


• Customer Service experience preferred


• Previous working experience in the pharma industry in a similar role is a plus


• Driving license

We Offer:

• Joining a growing company with an international projection.


• Dynamic and collaborative environment.


• Competitive salary conditions based on experience.


• Flexible remuneration.


• Flexible schedule.

If you meet the requirements and are excited by the prospect of contributing to the pharma sector with your rigor and professionalism, we want to hear from you!

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.

About us:

Our client is a leading entertainment destination in Europe, dedicated to

creating magical experiences for guests of all ages. Our commitment to exceptional

customer service sets us apart, ensuring that every visitor leaves with unforgettable

memories.

As a Dutch Speaking Customer Service Agent, you will be an integral part of our guest

experience team, providing unparalleled support and assistance to visitors from the

Netherlands. Your primary responsibility will be to ensure the highest level of customer

satisfaction through effective communication and problem solving skills.

Tasks

Serve as the first point of contact for Dutch Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally.

•Provide accurate information about park attractions, events, and amenities to

enhance guests' experiences and maximize their enjoyment.

•Assist guests with ticket purchases, reservations, and itinerary planning, ensu-

ring seamless transactions and efficient service delivery.

•Handle guest feedback and complaints with empathy and diplomacy, striving to

resolve issues to the satisfaction of all parties involved.

•Maintain a welcomi ng and organized work environment, including the cleanli-

ness and tidiness of the plateau.

•Stay updated on park policies, procedures, and safety regulations to ensure

compliance and promote a safe and enjoyable experience for all guests.

Upsale of the services we offer.

Requirements

Fluency in Dutch and English, with excellent verbal and written communication

skills in both languages.

•Previous experience in customer service, hospitality, or a related field preferred.

•Strong interpersonal skills and a positive attitude, with a genuine passion for de-

livering exceptional guest experiences.

•Ability to multitask and prioritize tasks effectively in a fast fast-paced environment.

•Flexibility to work shifts, including weekends, evenings, and holidays, as needed.

•Familiarity with computer systems an d software applications for data entry, ti-

cketing, and reservation management.

•Knowledge of the local area and tourist attractions is a plus.

Benefits

•From Mondays to Fridays from 9.15hs to 17.15hs and from 11.30hs to 19.30hs. One

working Saturday per month.

•Permanent contract of 39hs a week.

•Salary: 22K gross per year + 2K bonus gross per year.

•A dynamic and inclusive work environment with a diverse team of colleagues.

If you are enthusiastic about providing exceptional customer service

and creating memorable experiences, we invite you to join our team in Barcelona, 22@

in Poblenou. Please submit your resume and cover letter in English and Dutch,

detailing your relevant experience and why you are a perfect fit for this role.

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. Office Excel Salesforce

Spain / Barcelona

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill:

• Manage order processing via phone, email, and EDI systems.
• Coordinate and plan deliveries to ensure timely fulfillment.
• Act as the primary contact for customers, key accounts, and distribution partners.
• Support the Accounts Payable and Finance teams with relevant documentation and processes.
• Handle logistics-related claims and provide resolutions.
• Perform administrative and organizational tasks to maintain smooth operations.
• Assist sales representatives and provide feedback to headquarters when required.
• Apply strong commercial acumen in daily activities.
  
  

Your stroll to CYBEX:

• Fluent in Portuguese and English; proficiency in Spanish is highly desirable.
• Advanced knowledge of Microsoft Office (especially Excel); familiarity with SAP and Salesforce is a plus.
• Relevant experience in a similar role.
• Solid understanding of customer service principles and practices.
• Excellent communication skills, structured work approach, and high motivation.
• Strong team player with the ability to collaborate effectively.
  
  

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.

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. Java Python

Elegir Capgemini es elegir la posibilidad de dar forma a tu carrera profesional como desees. Recibirás el apoyo y la inspiración de una comunidad colaborativa de colegas de todo el mundo y podrás reinventar lo que es posible. Únete a nuestro equipo y ayuda a las principales organizaciones del mundo a descubrir el valor de la tecnología y a construir un mundo más sostenible e inclusivo. Te apetece sumarte a CAPGEMINI y, ¿participar en nuestro equipo de la línea de negocio de Digital Customer Experience? Te FORMARÁS y CERTIFICARÁS en APPIAN o PEGA, los dos perfiles líderes dentro de las BPM.

¿Qué buscamos?

En Capgemini apostamos por el talento junior como tú y, buscamos incorporar alumnos/as que estén acabando sus estudios universitarios y, puedan realizar sus prácticas curriculares o extracurriculares con nosotros.

• Estudiantes de último año del Grado o Máster en Ingeniería Informática, Telecomunicaciones, Ingeniería del Software, Industriales, entre otros.
• Personas colaborativas, proactivas y con orientación al cliente.
• Interés tanto en el frontend como backend.
• Nivel de inglés fluido B2 tanto hablado, escrito y de comprensión.
• Conocimientos de francés valorable.
• Conocimientos en Java o Python.
• Disponibilidad de mañanas.
  
  

Funciones Del Estudiante

• Desarrollar y diseñar aplicaciones e interfaces.
• Tratamiento y gestión de datos tanto para el front como el back.
• Gestión de base de datos y relaciones entre base de datos.
• Modelado de procesos.
• Puertas lógicas.
• Automatización de procesos dirigidos.
• Gestión dinámica de casos.
  
  

Condiciones De Las Prácticas

• Provincia: Langreo, Asturias
• Horario: L a V de 9:00h a 14:00h, 25h semanales
• Modelo de trabajo: Híbrido
• Formación y certificación en APPIAN y Pega.
• Formar parte de una empresa responsable y comprometida con la igualdad de oportunidades, siendo líderes en nuestro sector.
  
  

Se valorará positivamente el poseer certificado de discapacidad, en el marco de nuestra política de inclusión y diversidad.

Valoraremos todas las candidaturas. Contamos con una amplísima oferta formativa, presencial, online de Certificaciones, etc. Aunque no tengas el 100% de los conocimientos valorados ¡nos encantará conocerte!

Nuestro compromiso con la inclusión e igualdad de oportunidades hace que tengamos un Plan de Igualdad y un Código Ético que garantizan el desarrollo profesional de la plantilla y la igualdad de oportunidades en su selección dentro de un entorno libre de discriminación por cuestión de etnia, nacionalidad, origen social, edad, orientación sexual, expresión de género, religión o cualquier otra circunstancia personal, física o social.

Capgemini es líder global en transformando los negocios de los clientes aprovechando todo el poder de la tecnología. Nos guía el propósito de lograr un futuro inclusivo y sostenible a través de la tecnología y de la energía de quienes la desarrollamos. Somos una compañía responsable y diversa, líder internacional en servicios de IT e Ingeniería con más de 360.000 profesionales en más de 50 países. Con una sólida herencia de 55 años y una amplia experiencia en la industria, los clientes confían en Capgemini para abordar la totalidad de sus necesidades comerciales, desde la estrategia y el diseño hasta las operaciones, impulsadas por el rápido y novedoso mundo de la nube, los datos, la IA, la conectividad, el software, las plataformas e ingeniería digitales.

Reescribe tu futuro. ¡Únete al equipo!

www.capgemini.com/es-es

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Docencia Formación Comunicación Asistencia sanitaria Medicina Enfermería Consultorio médico Servicios médicos de emergencia Educación del paciente Medicina General

Company Description

J.P. Vis & Zn. International Transport B.V. is a family-owned business with a rich history in logistics and transport since 1932. The company specializes in the conditioned transport of vegetables, fruits, flowers, and plants from the Netherlands and Belgium to various locations in Sweden. Proudly serving as the home carrier for major Dutch and Swedish supermarket chains, trading companies, and producers, J.P. Vis & Zn. is renowned for its reliable services. The company is committed to providing customers with exceptional transport solutions, delivering perishable goods efficiently and safely.

Role Description

This is a full-time, on-site role for a Healthcare Specialist located in the Greater Madrid Metropolitan Area. The Healthcare Specialist will be responsible for delivering exceptional healthcare services, providing medical support, educating patients, and collaborating with a team to ensure quality care. Responsibilities include responding to emergencies, maintaining health records, and conducting relevant training to enhance healthcare practices within the organization.

Qualifications

• Strong expertise in Emergency Medical Technician (EMT) and general medical practices
• Excellent communication skills for interacting with patients, families, and healthcare teams
• Experience in training programs and teaching healthcare best practices
• Knowledge and practical skills in medicine and healthcare delivery
• Ability to work collaboratively in a team environment and adapt to on-the-spot medical challenges
• Bachelor's degree in a related field such as Nursing, Medicine, or Healthcare is preferred
• Certification or licensing relevant to healthcare and emergency medical services is an asset

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 dic.

. REST Oracle

Arlo Europe, part of Verisure, is seeking a talented, hands-on and Customer Order Service Intern. The role will be based in Madrid, Spain, will report directly into the Customer Order Service Coordinator, Arlo Europe.

This is an internship for 6 months, with a possibility to extend +6 months (for a total 1 year).

The role will be expected to make an immediate impact and evolve as the business continues to grow. This is an exciting opportunity for a motivated, highly energized, and dynamic individual to contribute meaningfully from the start.

The company’s success depends on its people, and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit. 

Strategic context and Value proposition

Verisure is the leading provider of monitored security solutions in Europe. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business, particularly the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e-commerce and retail.  Additionally, Verisure is entering into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries.

Today, Verisure does not focus on e-commerce and retail channels.Instead, we drive our core go to market channels: direct field sales, alliances and telesales.The acquisition of Arlo Europe now gives us a strong leadership position in these two emerging and important channels for our business. This transaction has strategic importance.Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities.

Arlo Europe is a newly acquired division that is the leader on the Smart Home Market in Europe. We provide peace of mind to our customers for them to have total control over the protection of the things and ones they love. Pioneering, professional grade technology and industry leading AI allows them to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure. Whether it’s keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what’s going on when they are away.

Responsibilities

The Customer Order Service Intern will be deeply involved in daily operations for all facets of customer service, sales and logistical support as part of the European Order Management team.

The successful candidate will be responsible for aspects of customer order services, sales and logistical support for our Retail, Commercial and Service Provider partners with the primary focus on Amazon returns and General Amazon disputes in Vendor central, managing the process to successful completion.Responsibilities will include:

• Administer the lifecycle of sales order/RMA and database management from order bookings through fulfilment/return of hardware shipments in Oracle.
• Review Returns in AMZ Vendor central and upload new requests into Oracle for processing.
• Share Returns information with 3PL provider.
• Work with provider on all returns reconciliation.
• Identify all returns not physically received and raise claim/dispute in Vendor central.
• Identify all returns with shortages and raise claim/disputes in Vendor central.
• Close successful AMZ returns in Oracle.
• Work closely with Finance team to close open RMA’s.
• Arrange shipping of incorrect returns back to AMZ and create disputes.
• Work with sales team on overstock returns.
• Collaborate with third party logistics on key functional areas.
• Team with IT on business system performances and enhancements to drive automation.
• Generate monthly KPIs, analyses and reporting as required.

Location

New hire will be based in Madrid, Spain (Hybrid).

Reports and organization structure

Direct reporting line into the Customer Order Service Coordinator, Arlo Europe.

Candidate profile

Experiences and Qualifications

• Must be able to work effectively in a high volume, multi-tasking & fast-paced environment with all levels of management, both internal and external.
• Capable of building productive relationships internally and externally across management and functional levels.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong team player with a passion for driving process improvement.
• Bachelor’s Degree from an accredited University/College preferred but will consider a combination of education and experience.

Competencies

• Ability to work autonomously in a fast-paced international environment
• Highly motivated with excellent analytical skills
• Structured and high attention to detail
• Organized and with an appetite for improving existing processes
• An enthusiastic and high energy individual with a strong drive to create a positive work environment
• Excellent written and oral presentation and communication skills
• Humble and "team-player"
• Fluency in English and Spanish

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

The Company

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 5 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 26,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

35 years of experience – and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada28 dic.

.

Customer Experience Specialist (Part-time | On-site | Madrid)

Buscamos una persona elegante, organizada y orientada al detalle para formar parte de un concepto premium de experiencia floral, ubicado en espacios seleccionados de belleza y lifestyle en Madrid.

Este rol no es el de una floristería tradicional. Es un punto de experiencia, donde el trato, la estética y la atención al cliente son clave.

Responsabilidades

• Atención personalizada a clientes en un entorno premium

• Preparación y presentación de arreglos florales sencillos

• Gestión básica del espacio (orden, reposición, imagen)

• Coordinación con el equipo central bajo reserva previa

• Representar la experiencia con elegancia y profesionalidad

Perfil buscado

• Experiencia en atención al cliente, retail premium, belleza o hospitality

• Buen gusto estético y sensibilidad por los detalles

• Persona responsable, puntual y bien presentada

• Capacidad para trabajar de forma autónoma

• Español fluido / Inglés valorado

Condiciones

• Horario parcial (4–6 horas/día)

• Trabajo presencial en Madrid

• Posibilidad de colaboración como empleado/a o autónomo/a

• Entorno elegante, tranquilo y bien organizado

Si te interesa formar parte de un proyecto cuidado, discreto y de alto nivel, esperamos tu candidatura.

___________

Customer Experience Specialist (Part-time | On-site | Madrid)

We are looking for a refined, well-organized, and detail-oriented person to join a premium floral experience concept, located in selected beauty and lifestyle spaces in Madrid.

This is not a traditional flower shop role. It is an experience point, where service, aesthetics, and client care are essential.

Responsibilities

• Personalized customer service in a premium environment

• Preparation and presentation of simple floral arrangements

• Maintaining the space image and organization

• Coordination with the central team based on reservations

• Representing the concept with elegance and professionalism

Profile

• Background in customer service, premium retail, beauty, or hospitality

• Strong aesthetic sense and attention to detail

• Reliable, punctual, and well-presented

• Ability to work independently

• Fluent Spanish / English is a plus

Conditions

• Part-time schedule (4–6 hours/day)

• On-site role in Madrid

• Possibility to collaborate as employee or freelancer (self-employed)

• Calm, elegant, well-structured working environment

We look forward to meeting candidates who value quality, discretion, and premium service.

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada28 dic.

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empresa de telecomunicaciones con más de 40 años

Tareas

atención al cliente para asesorar en málaga

Requisitos

jornada completa para málaga