Ofertas de empleo para Atención al cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Salesforce Office

Job Responsibilities

We are looking for a highly motivated and solutions-oriented Customer Care Specialist to join our Customer Care Department in Spain (Barcelona).

Reporting and working closely with the Customer Experience Manager, you will be responsible for delivering outstanding service, resolving inquiries and driving customer satisfaction across all communication channels.

• Provide Expert Solutions: Deliver expert advice, troubleshooting, and solutions for product-related questions, technical issues, and service requests.
• Involvement in Quality process: Quality check on agents work, and continuous feedback with Quality team.
• Deliver training: Country specific processes.
• Knowledge update: Keep the contact center updated with the relevant information of the company (marketing promotions, product launches, etc...)
• Manage Customer Cases: Oversee the end-to-end customer query process at CRM, from initial contact to successful resolution, ensuring high levels of customer satisfaction.
• Coordinate Service & Support: Handle warranty claims, spare part requests, and repair processes in close coordination with our technical service partners.
• E-commerce Support: Support agents with questions related to our direct e-commerce platform, including order status, payments, and delivery information.
• Backlog Monitoring: CRM Control and organization of the backlog on the different queues on the CRM.
• Be the Voice of the Customer: Gather and report customer insights to internal teams (Marketing, Quality, Product) to identify trends and drive continuous improvement.
• Uphold Brand Standards: Embody the premium brand image of De'Longhi Group, in every single customer interaction.
  
  

Job Profile

Skills and experiences:

• University Degree
• Proficiency in Spanish (spoken & written)
• Fluent in English is required (spoken & written)
• Previous experience in a similar position (2 years) or in a customer-facing role (e.g., Customer Service, Technical Support, Contact Centre).
• High level in Office
  
  

Soft Skills:

• Proactivity & Results-Oriented: Ability to anticipate needs, take initiative, and focus on achieving objectives.
• Communication: Exceptional verbal and written communication skills, with a clear, professional, and empathetic tone.
• Problem-Solving: Strong analytical and troubleshooting skills; you are a solutions-oriented person who loves solving puzzles.
• Tech-Savvy: Proficient in using CRM software (e.g., Salesforce, Zendesk) and standard office applications (MS Office).
• Attitude: A positive, resilient, and "can-do" attitude, with a genuine passion for helping people.
• Multitasking: Ability to manage multiple priorities and communication channels simultaneously in a fast-paced environment.
• Positive attitude.
  
  

Benefits:

• Be part of a leading international company with a dynamic and collaborative work environment, and inclusive culture
• Flexible benefit system
• Healthcare Insurance
• Wellbeing initiatives and Benefits
• Full training Package
• Lunch voucher
• Free Parking
• Hybrid work model promoting flexibility
  
  

_________________

Our values:

Ambition, Courage, Passion, Competence, Teamwork, Heritage & Respect

At the De'Longhi Group, we promote equal opportunities for all. We firmly reject and condemn any form of discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions, religious beliefs, or membership in associations or unions.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

The Company

• A company in our network is a fast-growing software organisation that places customer satisfaction at the very heart of its business strategy.
• They are well-regarded for their inclusive culture and commitment to employee well-being, offering a comprehensive benefits package and a vibrant workspace.
• Recognising that their team is their greatest asset, they invest heavily in learning and development programmes to help staff progress rapidly.

The Role

• A company in our network is looking for a communicative and solution-oriented individual to join their Client Services team as a Junior Customer Success Executive.
• This role is an exceptional opportunity for a graduate or entry-level candidate to learn how to manage client portfolios and drive customer loyalty without the pressure of cold selling.
• You will serve as the voice of the customer within the business, ensuring that every client gets the maximum value from their investment.

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• The CV Is Dead: Differentiate yourself from thousands of generic, AI-written CVs by showcasing your real personality and skills via video.
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• Get Free Interview Coaching: Tangent also connects you with over a 1000 industry mentors who provide free, personalised 1:1 coaching on your CV, applications, interview skills and even salary negotiations.
• Secure & Private: We provide a safe and confidential space to showcase your video and manage applications.

Responsibilities:

• Client Onboarding: Guiding new customers through the initial set-up and training process to ensure a smooth adoption of the platform.
• Relationship Management: Building and maintaining strong, long-lasting partnerships with key stakeholders through regular check-in calls and email correspondence.
• Issue Resolution: Acting as the first line of support for client queries, troubleshooting basic issues, and escalating complex technical problems to the engineering team.
• Customer Advocacy: Gathering feedback from users and presenting these insights to the Product team to help shape future feature developments.
• Account Health Monitoring: Analysing usage data to identify clients who are under-utilising the software and proactively reaching out to offer additional support.
• Product Expertise: Becoming a subject matter expert on the company’s services to provide best-practice advice and tips to the user base.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Office

Who we are ?

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.

Our brands and sites include market movers and shakers like Bally Bet, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

Our advisors provide best-in-class customer service by answering and resolving calls, live chat and e-mails to the highest standards. Our sites include bingo, slots, and casino games. Advisors are responsible for delivering an excellent frontline service to meet (and exceed) the needs and demands of players, and the objectives and targets of the business. This role impacts costs, revenues, and brand equity. As Customer Services operates 365 days of the year, 7 days a week, from 10 am to midnight, this part-time role demands flexibility and shift work.

So, what will you be doing?

• Delivering best-in-class service to our players requires dedication and hard work. Your energy and passion will be put to great use — the more you give, the more you’ll get in return.
• Serve as the first point of contact for players, providing outstanding service across all our Spain cash gaming websites.
• Personally deliver a frontline service that meets — and exceeds — player expectations, resolving queries and questions at the first point of contact whenever possible.
• Ensure that we consistently provide the highest level of support to our players.
• Communicate effectively and efficiently with players, colleagues, Team Leaders, and management to achieve business objectives and targets.
• Manage all tasks promptly and efficiently, escalating issues to the next level of management as needed, in line with escalation procedures.
• Implement change initiatives and actively promote a positive and collaborative culture within the Customer Service operation.
• Maintain a full working knowledge of all operational functions, and share your expertise with other team members.
• Collaborate with other departments on projects, and attend relevant meetings at other locations when required.
• Engage and entertain our players by acting as a Chat Host in our community chat.
• PLEASE SUMBIT YOUR CV IN ENGLISH.
  
  

And what are we looking for?

• Passionate – Demonstrates a genuine love for delivering excellent customer service.
• Versatile – Capable of managing multiple tasks at once, often with changing requirements and priorities.
• Team Player – Works collaboratively with stakeholders and peers, engaging inclusively and effectively with people at all levels.
• Decisive – Confident making informed decisions independently when needed.
• Helpful – Dedicated to assisting players and meeting their needs.
• Creative – Brings fresh, innovative ideas and is open to exploring new approaches.
• Goal-Oriented – Sets clear objectives and works hard to achieve them.
• Background in a fast-paced call centre environment.
• Experience within the online gambling industry, ideally spanning slots, bingo, and casino.
• Proven ability to handle enquiries via Live Chat, email, and telephone promptly and professionally.
  
  

This is what you'll get?

• Annual Leave
• Pension plan
• Health insurance
• Company share scheme
• Volunteering days
• Home office allowance
• Wellness or Gym allowance
  
  

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Office

About Zartis

Zartis is a digital solutions provider, specialised in building cutting-edge software with bespoke development teams. Joining the team in one of our global offices in Madrid city center, Cork City and Valencia is a big deal. We are a diverse company, with team members drawn from more than thirty different nationalities.

The Role

We are looking for an Operations & Office Support Specialist to join our Operations pillar. This role is key to ensuring the smooth running of our offices and the effective delivery of services to our staff. You will support a variety of operational areas, including Office Management, AdminOps, Finance Ops, and HR, working closely with colleagues and external suppliers to maintain high standards of service, safety, and efficiency.

Office Administration

• Coordinate daily office and reception operations, ensuring a welcoming, organised, and well-functioning workspace.
• Manage office supplies, equipment, merchandising and deliveries, ensuring adherence to budgets and timelines.
• Oversee physical office security and access management.
• Maintain business-related records and documentation (vendors, contracts, invoices management support, etc.)

Admin & Supplier Management

• Act as the main point of contact for suppliers and contractors, ensuring service levels meet established standards.
• Coordinate and supervise facility-related tasks (repairs, cleaning, maintenance) ensuring compliance with safety protocols.
• Identify and suggest opportunities for process improvements within AdminOps.

HR & People Support

• Support HR and People Ops teams with administrative tasks when needed (documentation, communication, scheduling).
• Support Health & Safety management for the different areas and countries.
• Provide logistical support for onboarding processes (equipment setup, office orientation).
• Assist with Engagement initiatives and internal events planning.

Finance Operations Support

• Support the Finance team with administrative tasks such as collecting documentation, reviewing invoices for accuracy, and liaising with vendors.
• Assist with basic expense, purchasing and budget tracking processes.

What would be the requirements for this role?

• Experience as a receptionist, office assistant, or administrator of at least 1 year.
• Fluency in Spanish and English, both written and spoken.
• A high school diploma or bachelor’s degree in business administration or a related field is preferred.
• Experience managing and cultivating supplier relationships.
• Skilled at anticipating team members' needs.
• Tech savvy and comfortable with tools such as Google Workspace, Slack, ClickUp, etc.
• Ability to prioritize and find the best possible solution in fast-paced environments.
• Excellent time management skills with the ability to work well under pressure, complying with set deadlines and being able to offer alternatives in case of delay.
• Ability to collaborate effectively with others in a group.
• Organizational and planning skills.
• Capacity to work from the office 5 times a week.

What we offer

• Offices in Goya, Madrid.
• Career Growth: We have established a career development program accessible for all employees with 360º feedback that will help us to guide you in your career progression.
• Training: we offer English classes, access to courses and internal training.
• Mentoring Program: You can become a mentor in Zartis or you can receive mentorship, or both.
• Zartis Wellbeing Hub (Kara Connect): A platform that provides sessions with a range of specialists, including mental health professionals, nutritionists, physiotherapists, fitness coaches, and webinars with such professionals as well.
• Multicultural working environment and international working experience.
• Flexible benefits such as transport and restaurant, private health insurance and more.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. SaaS Excel

¡En Quipu estamos en la búsqueda de personas apasionadas y llenas de energía! 🌟

Si tienes ganas de aprender y estás listo/a para darlo todo, ¡este es el lugar para ti! 🚀 ¡Únete a nosotros y crezcamos juntos! 💪🎉

💼 Sobre nosotros

Quipu es un SaaS - software en la nube - que nació hace más de 10 años con el objetivo de simplificar la tediosa gestión de los procesos administrativos y contables para las pymes, autónomos y asesorías.

📖 ¿Qué harás?

• Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión.
• Atención al cliente a través de diferentes canales (teléfono, chat, email).
• Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir.
• Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software, con el objetivo de que puedan sacar el máximo partido a Quipu.
• Seguimiento de las posibles incidencias para garantizar su resolución.
• Gestionar quejas y encontrar soluciones positivas.
• Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software.
  
  
  

🚀¿Cómo te imaginamos?

• Tienes al menos 2 años de experiencia en equipos de Customer Support en SaaS B2B.
• Comprometido/a y proactivo/a
• Positivo/a y alegre
• Empático/a y con gran orientación al cliente
• Ambicioso/a, con ganas de crecer y hacer carrera en una empresa joven y dinámica
• Con interés en asumir responsabilidades dentro de una empresa tecnológica en crecimiento
• Nivel de español nativo
  
  
  

No te preocupes si no cumples con todos los requisitos; lo que realmente buscamos son ganas y pasión. ¡Anímate a enviarnos tu candidatura! 🙌

⭐ Puntos extra:

• Experiencia previa en asesoría/gestoría.
• Has trabajado en entorno Startup.
• Buen nivel de inglés y/o catalán.
• Haber utilizado softwares como A3 o Sage.
• Conocimientos de contabilidad/administración y Excel.
  
  
  

🤝¿Qué te ofrecemos?

• Contrato indefinido – ¡Tu futuro con nosotros no tiene fecha de caducidad!
• Salario - Entre 20.000 y 22.000€ brutos anuales.
• Jornada completa con formato híbrido – Disfruta de la libertad de trabajar en un entorno que valora la confianza y el equilibrio entre lo personal y lo profesional. 🤝🌱
• Plan de retribución flexible con Cobee – Elige cómo quieres disfrutar tus extras: ¡restaurante o transporte, tú decides! 🍽️🚗
• Café, té y otras bebidas ilimitadas – El combustible para mantenerte al 100% siempre que lo necesites. ☕🍵
• Descuentos en Nora Real Food – ¡Comida saludable sin salir de la oficina! 🥗🍲
• Tarifa reducida en el gimnasio con Wellhub – Para que equilibrar trabajo y vida sana sea más fácil que nunca. 🏋️♀️🏋️♂️
• Eventos y afterworks – Porque después del trabajo, llega la diversión. ¡Comparte risas, buena música y alguna que otra anécdota con un equipo increíble! 🎉🍻

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. API

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million and in line to exceed US$200 million in FY25, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in ten countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 15 countries.

Position Overview

We are looking for a highly motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with 1GLOBAL's B2B2C eSIM partners. In this critical role, you'll be responsible for delivering an exceptional end-to-end customer experience across 1GLOBAL telecom services, from onboarding through to ongoing service delivery and support.

As a CSM, you will work closely with cross-functional teams including Sales, Technical Support, and Product to ensure customers derive maximum value from our solutions. You will also drive service performance reviews, lead service improvement initiatives, and act as a trusted advisor to your accounts.

Key Responsibilities

• Own the overall customer relationship and experience across 1GLOBAL services for assigned eSIM B2B2C accounts
• Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success
• Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations
• Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes
• Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed
• Build strong, long-term relationships that drive retention, growth, and advocacy
• Monitor usage trends and customer health metrics to identify risks and opportunities for expansion
• Champion the voice of the customer internally to influence product and process improvements

Requirements

• Experience in a customer-facing role within the telecommunications industry (Mobile services, eSIM solutions, API integrations, business process, partnership management)
• Strong knowledge of telecom services, connectivity platforms, and channel/partner expectations and management
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Comfortable leading cross-functional initiatives and influencing without direct authority
• A proactive problem-solver who thrives in a customer-first culture

Benefits

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 nov.

Formación Comunicación Educación infantil Gestión de formación Educación primaria Comunicación entre padres y profesores SaaS

Responsable de Cliente (Customer Success Manager SAAS)

¿Te apasiona acompañar a clientes, impulsar su crecimiento y asegurar que aprovechen al máximo la tecnología? En APREX, nuestra plataforma EdTech, buscamos un perfil orientado a la gestión de cuentas, retención y expansión, con visión estratégica y enfoque humano.

🎯 Tu misión en este rol

Serás el partner estratégico de nuestros clientes (academias y formadores), acompañándolos desde el onboarding hasta la expansión, asegurando que obtengan el máximo valor de la plataforma y contribuyendo a su éxito y fidelización.

📌 Serás responsable de:

• Onboarding y formación: Guiarás a los nuevos clientes en la implementación y adopción de APREX, diseñando materiales y sesiones formativas que aceleren el time-to-value.
• Gestión proactiva de cuentas: Realizarás seguimiento continuo, identificarás cuentas en riesgo y aplicarás estrategias para su rescate y retención.
• Expansión y crecimiento: Detectarás oportunidades de upsell y cross-sell, ayudando a los clientes a escalar su uso y a monetizar mejor su formación.
• Análisis y reporting: Medirás la satisfacción (CSAT, NPS), analizarás el uso de la plataforma y elaborarás informes para la mejora continua.
• Colaboración transversal: Serás la voz del cliente ante los equipos de Producto, Soporte y Marketing, trasladando feedback y necesidades para evolucionar la plataforma.
• Automatización y eficiencia: Propondrás y ejecutarás mejoras en los procesos de onboarding y soporte, utilizando herramientas digitales y automatizaciones.

💡 Sobre nosotros

En APREX transformamos la formación digital con tecnología intuitiva y estrategias innovadoras. Somos parte del ecosistema The Globe, con más de 2.500 alumnos y una red creciente de formadores y centros educativos. Nuestro objetivo: conectar conocimiento, talento y oportunidades a escala global.

Formarás parte de un equipo EdTech dinámico, con impacto real en la educación digital.

🎯 ¿Qué buscamos?

• 2–3 años de experiencia en Customer Success, Account Management o gestión de cuentas SaaS.
• Experiencia en onboarding, formación y acompañamiento de clientes.
• Capacidad para identificar oportunidades de crecimiento (upsell/cross-sell) y gestionar cuentas en riesgo.
• Dominio de métricas de satisfacción y retención (CSAT, NPS, health score).
• Habilidades de comunicación, negociación y empatía.
• Experiencia con herramientas de gestión de clientes (CRM, plataformas de soporte, analítica).
• Proactividad, orientación a resultados y mentalidad de crecimiento.
• Nivel alto de español e inglés.
• Incorporación inmediata.

📋 Qué ofrecemos

• Contrato indefinido a jornada completa.
• Modalidad híbrida (oficinas en Granada).
• Formación continua: certificaciones, clases semanales de inglés.
• Plan de compensación flexible: guardería, ayudas para formación.
• Ambiente cercano, dinámico y orientado a resultados.
• Plan de carrera para seguir creciendo como profesional.

📩 ¿Te interesa? Si tienes experiencia en gestión de cuentas, customer success y quieres ayudar a clientes a crecer con tecnología educativa, queremos conocerte.

🚀 Únete a The Globe y lidera la transformación digital de la formación.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 nov.

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• ¿Te gusta el trato con las personas?**
• ¿Tienes una actitud positiva y ganas de trabajar?**
  
  

**¡Esta oportunidad es para ti!**

• ¿Qué harás?**
  
  

Recibir y atender a los clientes de forma presencial.

Brindar información clara y precisa sobre productos o servicios.

Resolver consultas o derivar al área correspondiente.

Mantener el orden y la buena imagen del espacio de atención.

Requisitos

Buen trato, amabilidad y vocación de servicio.

Capacidad para trabajar en equipo.

Buena presencia y comunicación fluida.

No se requiere experiencia previa

incorporación inmediata

Ofrecemos

Formación inicial a cargo de la empresa.

Ambiente de trabajo agradable.

Oportunidades de crecimiento profesional.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 nov.

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• ¿QUÉ HARÁS?**
• Atenderás a nuestros clientes con trato personalizado y buena energía
• Gestionarás temas post venta: seguimientos, devoluciones, incidencias
• Asesorarás sobre nuestros productos para que cada cliente se sienta bien atendido
• Trabajarás en un ambiente cercano, donde las ideas se valoran
• ¿QUÉ TE PEDIMOS?**
  
  

Ganas de aprender

Buena actitud y trato amable

Que sepas trabajar en equipo

• ¿QUÉ TE OFRECEMOS?**
  
  

Formación desde el día 1

Ambiente joven, dinámico y con buen rollo

Posibilidades reales de crecer en la empresa