Ofertas de empleo para Experiencia del huésped

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• Tipo de contratoA tiempo completo
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Inglés Formación Español Empresas Gestión Operaciones Branding Dirección de equipos Experiencia del huésped Operaciones diarias

About Riela:

Riela is building contemporary bathhouses across Europe. Our first studio opened in Justicia, Madrid in September 2025, blending architecture, wellness, and hospitality into a refined communal experience. We are now in the process of opening Riela 02

We are looking for a Manager to fully own daily operations in Madrid 01 - scaling to Madrid 02. This role is about leadership, structure, and execution. You will ensure the space runs flawlessly every day, without escalation

Responsibilities

Performance & reporting:

• Own and operate RIELA 01 as a standalone business unit, with full responsibility for operations, team, guest experience, and unit profitability
• Track KPIs (occupancy, reviews, incidents, costs)
• Send structured daily and weekly reports to HQ
• Propose improvements to operations and workflow

Own the studio operations end-to-end:

• Lead and manage the host team
• Set daily standards and enforce them calmly
• Oversee schedules, staffing, and coverage
• Supervise opening and closing procedures

Guarantee operational excellence:

• Maintain cleanliness and atmosphere at all times
• Control towels, laundry, stock, and supplier coordination
• Follow up on maintenance issues until resolved
• Anticipate problems before they appear

Guest experience:

• Handle incidents with composure
• Ensure every guest journey flows seamlessly
• Protect the brand standards at all times

You are:

• Experienced managing teams in hospitality, wellness, boutique hotel or member clubs
• Structured, decisive, and calm under pressure
• Detail-obsessed and operationally sharp
• Comfortable giving direction and setting boundaries
• Fluent in Spanish and English
• Flexible with hours, including weekends

Bonus:

• Experience in luxury hospitality or premium wellness
• Hospitality education (EHL, Les Roches, Glion, etc.)
• Strong organisational and process mindset