Ofertas de empleo para Satisfacción del huésped

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• Tipo de contratoA tiempo completo
• Publicada22 sept.

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🚨 We’re Hiring: Operations Coordinator

📍 Marbella, Spain

Swish Marbella is a leading luxury short-term rental brand with a curated portfolio of high-end villas and apartments. We are seeking an Operations Coordinator to ensure our homes are consistently guest-ready and maintained to the highest standards.

🔑 Role Purpose

The Operations Coordinator will oversee inspections, maintenance, and guest satisfaction processes, acting as the link between property owners, service providers, and the guest experience team.

🏡 Core Responsibilities

Property Management & Inspections

✔️ Conduct regular property checks (pre-arrival, mid-stay, post-stay)

✔️ Identify and resolve maintenance, safety, or presentation issues

✔️ Guarantee that every home meets Swish’s luxury brand standards

Maintenance & Repairs

✔️ Manage preventive maintenance schedules (AC, pool, gardens, appliances)

✔️ Coordinate contractors and suppliers, ensuring quality and timeliness

✔️ Keep accurate maintenance logs and handle urgent repairs swiftly

Housekeeping & Logistics

✔️ Oversee housekeeping schedules and turnovers

✔️ Ensure immaculate cleaning, linen, and presentation standards

✔️ Liaise with cleaning and laundry teams to meet tight deadlines

Guest Experience

✔️ Ensure properties exceed expectations on arrival

✔️ Act as operational support for any in-stay issues

✔️ Monitor guest feedback to continuously improve standards

Damage & Inventory Management

✔️ Conduct check-in/out inspections and manage damages

✔️ Track and replenish consumables and luxury amenities

Operational Systems & Processes

✔️ Create SOPs, workflows, and checklists for efficiency

✔️ Update PMS/CRM with operational data and reports

✔️ Ensure compliance with safety regulations and brand standards

Supplier & Contractor Management

✔️ Maintain strong vendor relationships (maintenance, linens, pool, gardens)

✔️ Negotiate rates and service agreements to ensure quality and cost efficiency

Reporting & Continuous Improvement

✔️ Deliver regular reports on property condition, spend, and guest feedback

✔️ Suggest improvements to streamline operations and enhance satisfaction

🎯 Skills & Experience

• Proven experience in hospitality operations, property management, or luxury STR
• Strong organizational skills and attention to detail
• Experience managing housekeeping, maintenance, and suppliers
• Proactive, solution-oriented, and calm under pressure
• Excellent communication in English (Spanish desirable)
• Driving license and flexibility to travel between properties in Marbella

💎 Personal Attributes

• Highly organized and process-driven
• Strong leadership and vendor management skills
• Hands-on, professional, and guest-focused
• Passionate about luxury hospitality and Swish Marbella’s values

If you’re ready to join a fast-paced luxury brand and help us deliver flawless guest stays, we’d love to hear from you.

👉 Apply via [email protected]