Ofertas de empleo para Satisfacción del huésped

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Ventas Inglés Turismo Servicio de atención al cliente Proceso de ventas Atención al detalle Visitas guiadas Microsoft Dynamics Dinámica Satisfacción del huésped

Company Description

EventourUs is a boutique experiences company specializing in creating tailored journeys that combine culture, elegance, and discovery. Driven by a passion for unique travel and meaningful events, the company offers curated experiences that immerse guests in the authentic essence of each destination. From guided tours of iconic landmarks to local culinary adventures, EventourUs transforms ordinary activities into extraordinary memories. With a focus on attention to detail, personalized service, and authenticity, EventourUs ensures every moment is inspiring, delightful, and unforgettable. Based in the Greater Barcelona Metropolitan Area, the company's experiences are designed to leave a lasting impression.

Role Description

This is a full-time, with the option of part-time, on-site role located in the Greater Barcelona Metropolitan Area. As a Tour Guide, you will be responsible for planning and leading engaging guided tours while creating exceptional experiences for guests. You will share knowledge about history, culture, and landmarks, communicate effectively with visitors, and ensure excellent customer service throughout the tours. Additionally, you will assist guests with inquiries, adapt to their needs, and help promote additional services and experiences.

Qualifications

• Experience in conducting Guided Tours and sharing knowledge about historical and cultural landmarks.
• Exceptional Communication and Customer Service skills to enhance guest experiences.
• Ability to engage and educate visitors about History, culture, and regional significance.
• Sales experience to promote additional services and ensure guest satisfaction.
• Fluency in multiple languages is a strong asset.
• Keen attention to detail and adaptability to diverse group dynamics.
• Proactive, passionate about culture and travel, and able to work on-site in a dynamic environment.
• Freelancer

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Descripción de la Empresa

EventourUs es una empresa boutique de experiencias especializada en crear viajes a medida que combinan cultura, elegancia y descubrimiento. Impulsada por la pasión por los viajes únicos y los eventos significativos, la empresa ofrece experiencias cuidadosamente seleccionadas que sumergen a los huéspedes en la esencia auténtica de cada destino. Desde visitas guiadas a lugares emblemáticos hasta aventuras culinarias locales, EventourUs transforma actividades ordinarias en recuerdos extraordinarios. Con un enfoque en la atención al detalle, el servicio personalizado y la autenticidad, EventourUs garantiza que cada momento sea inspirador, agradable e inolvidable. Con sede en el Área Metropolitana de Barcelona, las experiencias de la empresa están diseñadas para dejar una impresión duradera.

Descripción del Puesto

Este es un puesto a jornada completa, con opción a jornada parcial, y trabajo presencial ubicado en el Área Metropolitana de Barcelona. Como Guía Turístico/a, serás responsable de planificar y dirigir visitas guiadas atractivas mientras creas experiencias excepcionales para los huéspedes. Compartirás conocimientos sobre historia, cultura y lugares emblemáticos, comunicarás de manera eficaz con los visitantes y garantizarás un excelente servicio al cliente durante los recorridos. Además, ayudarás a los huéspedes con sus consultas, te adaptarás a sus necesidades y contribuirás a promover servicios y experiencias adicionales.

Requisitos

• Experiencia en la realización de visitas guiadas y en compartir conocimientos sobre lugares históricos y culturales.
• Habilidades excepcionales de comunicación y atención al cliente para mejorar la experiencia de los huéspedes.
• Capacidad para involucrar y educar a los visitantes sobre la historia, la cultura y la relevancia regional.
• Experiencia en ventas para promover servicios adicionales y garantizar la satisfacción del cliente.
• Fluidez en varios idiomas es un valor añadido.
• Gran atención al detalle y adaptabilidad a dinámicas de grupo diversas.
• Persona proactiva, apasionada por la cultura y los viajes, y capaz de trabajar presencialmente en un entorno dinámico.
• Trabajador Autónomo

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo Inglés Formación Resolución de problemas Servicio de atención al cliente Gestión Satisfacción del cliente Soporte técnico Gestión de reservas Servicios para huéspedes

Guest Service Support - CET or EET Time Zone

Location: Remote

Company: Outsite

Commitment: 40 hours/ week

Start Date: January 2026

Contract Type: Independent Contractor

Outsite is seeking a reliable, service-oriented Guest Support Agent to ensure smooth, seamless experiences for our global community of travelers. This role is ideal for someone who takes pride in delivering exceptional customer service, thrives in a fast-paced environment, and enjoys solving problems with empathy and professionalism.

Key Responsibilities

Guest Services & Reservations Support

• Respond promptly and professionally to all inbound guest inquiries related to reservations.
• Assist in managing calendar availability, scheduling logistics, and booking updates.
• Handle guest requests, questions, and concerns before, during, and after their stay.
• Provide support across all aspects of reservations and guest services.
• Triage guest issues with urgency, clarity, and a solutions-focused mindset.
• Maintain daily task priorities while ensuring consistent and timely responses.
• Communicate important reservation information to guests and local community managers.
• Upsell premium offerings such as room upgrades, packages, and add-on rentals when appropriate.

Who You Are

• Available to work a fixed schedule within the Central European Time zone, starting at 7:00 AM, or Eastern European Time zone, starting at 8:00 AM, with a consistent shift pattern whose assigned work days rotate every 4 weeks. Days off rotate accordingly, and the schedule is subject to change based on operational needs.
• A reliable team player who colleagues can depend on consistently.
• Punctual, responsible, and able to deliver with a high degree of accuracy.
• Adaptable and comfortable navigating frequent changes or new processes.
• Exceptionally organized, with strong multitasking abilities.
• A self-starter who thrives while working independently in a remote environment.
• Highly skilled in communication—both written and verbal.
• Customer-centric, warm, and committed to providing excellent service.
• Professional in demeanor, calm under pressure, and quick to learn new tools or workflows.
• Fluent in English; additional languages are a plus but not required.

What You’ll Gain

• Hands-on experience supporting a global hospitality operation.
• The opportunity to make immediate, meaningful impact on guest satisfaction and experience.
• Training across reservation systems, communication tools, and customer support platforms.
• The flexibility of a remote, international work environment.
• Growth opportunities within a team that values initiative, reliability, and collaboration.

Ready to deliver exceptional guest experiences with Outsite?

Apply now and join a team committed to hospitality, community, and global connection.