Description

JOB DESCRIPTION

• Do you consider yourself analytical and good at communication?
• Do you already have some insurance experience & you're looking for your next challenge?
• Then your next adventure might just start at Chubb in Madrid!
  
  

If you are interested in progressing your career within one of the largest commercial insurers in the world, then we would love to hear from you!

The Underwriting Operations Technician - Offline role is to provide consistent and efficient end to end support for online & offline business handled in the UWR Centre, as well as support for language dependent tasks in branch. This includes, but is not limited, to tasks such as entering data into underwriting and various other systems required to track business, bespoke certificates, sanction checks, broker contact management, support project related tasks, QA, handling internal and external enquiries and credit control resolution.

This role reports directly to the Hub Team Leader.

Responsibilities

Process Management and Customer Service

• Support rules-based branch activities that require language skills & technical ability.
• Input relevant information in rating tool.
• Operational support for underwriter for Online and Offline business in the Hub.
• Manage broker queries in relation to the Online / Offline business.
• Owning the centralised processes of Operations QA and reporting.
• Support the management of Credit Control queries and root cause analysis.
• Supporting and providing inputs for continuous process improvement across Operations.
• Managing the manual processing fallouts.
• To prepare underwriting files for both renewal (Online and Offline) and new business (Online): including but not limited to inputting data into underwriting system, compiling market research, completing raters and referral write ups.
• Ensure underwriting files are complete and fulfil audit requirement and mange transition of policies into the Hub.
• To ensure policy tracking/workflow tools are accurate and reflect current status of policy.
• Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT.
• Any other ad hoc duties allocated by the Team Leader.
  
  

Service Delivery & Quality Adherence

• Maintain data quality through accurate input.
• To adhere SLAs.
• Leading change by owning the process: systems UATs, key contact for new projects.
• Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues.
• Build good working relationship with local brokers.
• To adhere to Chubb information security standards (GDPR).
• To adhere to robust Quality Framework standards and procedures.
• To work within the framework of our ethical and service standards.
  
  

Continuous Improvement

• To work in conjunction with all respective areas to ensure efficient working practices are in place, e.g., identifying process improvements, providing feedback to reduce rework or errors and escalate any blockages to the Operations Team Leader/Supervisor where necessary.
• Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required.
• Escalate problems proactively via management.
• Engage in reviews of documented processes & procedures.
  
  

Team Involvement

• Participate in all regular team forums, including, but not limited to team meetings, monthly forums, team events, etc.
• Collaborate with and support others within the team.
  
  

Experience

QUALIFICATIONS

• Process & results orientation.
• Analytical skills.
• Bachelor’s degree is preferred.
• Knowledge of MS Office – especially Excel.
• Customer-oriented attitude.
• Strong attention to detail.
• Desire to deliver with high quality.
• Problem solving ability.
• Self & team learning.
• Decisiveness.
• Execution.
  
  

Qualifications

• Native or advance level in Italian and Spanish. Proficiency in English.
• Previous experience in an underwriting support role is a plus.
• Insurance background is preferred.
• Minimum High School Certificate.
• Competent in Microsoft Office.
• Confident with effective communication and interpersonal skills both in verbal and written forms.
• Strong customer service skills and customer centric attitude.
• Strong attention to detail and the desire to deliver and improve quality.
• Problem resolution and decision-making skills.
• Ability to work in a team environment as well as on own initiative.
• Self & Team learning.
• Timeliness.