📢 Mapal Group is hiring❗️

At Mapal Group, you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. The key to our success is the commitment to equal opportunities that we offer. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth.

We are searching for an Onboarding executive, with a strong hospitality background. You will be working directly with a customer on a consultative basis to determine, document and prepare the customer with their requirements for the successful implementation of our solutions. This role will work as part of the Onboarding team and share these responsibilities with the Project Management, Integration and Configuration Specialists.

This is an ideal opportunity for an individual with experience of working within restaurants, hotels, etc., to take their first step into Onboarding executive position.

Main Assignements:

• Lead the customer on the onboarding journey, managing expectations, risks and billable hours.
• Identify customers complex business requirements, analyse and communicate implementation approaches.
• Clearly articulate the solutions into business requirements.
• Manage multiple projects simultaneously.
• Work closely with the Integrations & Configuration teams and Project Managers to meet deadlines.
• Provide sufficient guidance and documentation for seamless hand over to Success and Support departments.
• Take responsibility for your own product knowledge, keeping up to date with the latest developments to ensure you are able to confidently articulate the features and benefits of our products to customers.
• Utilise your product and operational knowledge to create presentations and demonstrations tailored to meet the needs of prospective customers.
• Contribute to team meetings, sharing ideas, leads and product knowledge to contribute to the overall success of the department.

Experience:

• Experience working in the hospitality sector.
• Backoffice experience (staff time management, shift management, etc.)
• Training experience is a plus.
• Multi-lingual is mandatory (Spanish/English/French).

Soft skills:

• Exceptionally strong organizational and time management skills.
• Proven ability to effectively manage work across teams and disciplines.
• Excellent oral and written communication skills.
• Ability to influence others through effective communication and negotiations.
• Excellent personal organization skills and attention to detail.
• Ability to work well with a diverse multi-cultural environment.
• Ability to work independently or as part of a team.
• Strong analytical and troubleshooting skills.
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment.

What we offer:

• Permanent contract
• Competitive salary: 24k brutes per year
• Life-work balance policies
• Flexible schedule
• Social benefits, Baby Gift, Referral Programs, etc.
• International working environment
• Highly collaborative environment & connected team.