About Proton

Join Proton, created as Proton Mail in Switzerland in 2014 by scientists who met at CERN, now a global leader in the privacy-tech industry. We provide encrypted, open-source, and easy-to-use B2C & B2B SaaS services like email, calendar, VPN, password manager, and file storage to empower users worldwide to control their data online. With over 100 million accounts and trusted by journalists and organizations worldwide, including The Guardian, The New York Times, and the UN, Proton is a community-first organisation that thrives on community support without VC funding.

Our unwavering commitment to our mission over the past 10 years has resulted in Proton being regularly featured in top-tier media outlets worldwide, cementing our voice as a defender of digital rights on both sides of the Pacific, and becoming the standard for online privacy in real life and pop-culture .

We're a diverse team of 450+ from over 40 nationalities, based in Geneva with offices (Zurich, Prague, London, Vilnius, Skopje, Taipei, Paris, Barcelona) and remote roles globally. As one of Europe's fastest-growing companies, we offer the chance to tackle complex challenges, influence millions, and shape a more equitable internet. We want to create more than just one of the world's most impactful tech companies; we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen. Join us to make a lasting impact in the world.

The role

We are looking for an experienced social and community manager with a knack for writing and who has a good understanding of technology and the internet, enjoys interacting with people, and wants to share their knowledge with them. You will be responsible for driving growth, engagement, and excitement across all our social media platforms, communities, and other outlets where we can interact with our highly engaged audience.

This role is part of the Proton brand and community team, where you will contribute to our overall content creation strategy aiming to keep our community informed, connect with people worldwide to create genuine connections, and participate in stimulating conversations while perfectly embodying the brand’s personality, but adding your own unique touch.

If you feel comfortable taking the initiative and you thrive in a fast-paced environment, this is an opportunity to play a pivotal role in a fast-growing company and have a concrete impact on the future of the business as a whole.

Have you followed our socials yet? Twitter | Reddit | Instagram

(Yup, all that engagement is organic.)

What you will do:

Help grow the Proton community: Propose, test, and implement strategies to grow our community across various social channels, including X, Instagram, Reddit, Whatsapp, Telegram, Matrix, and Discord.

Create value-rich content: Generate compelling content that resonates with the community, drives engagement, and aims to educate/inspire/entertain existing and new audiences. Participates in social brainstorms, contributes to social content direction, and assists with identifying relevant social amplifiers for brand and product campaigns.

Listen to the Proton community: Serve as the bridge between the community and our development team. Gather feedback, monitor community sentiment, and provide insights to guide product improvements and developments.

Protect Proton’s reputation: Efficiently manage and mitigate any community-related issues or crises, protecting Proton’s reputation and community trust.

Analyse and optimize our efforts: Contribute to the team’s weekly, monthly, and quarterly reports and help make sense of our social media presence, community engagement, and content performance.

Keep learning: Maintains a constant and detailed understanding of platforms best practices and changes. Follow inspiring brands and keep up with the newest trends, innovations, and technologies in brand building, social media, and community building.

Job requirements

• Strong experience in community & brand reputation management
• Experience in tech/ SaaS
• Demonstrated success in managing and growing social media accounts and online communities with a global reach
• Experience with managing crisis communications and brand reputation
• Outstanding written communication skills with the ability to represent the Proton brand in conversations and inspire a diverse audience.
• Strategic planning and execution skills, with a knack for identifying opportunities for growth and engagement within the community.
• Solid understanding and passion for the internet, cybersecurity, DeFi, Web3, etc.
• Independent, self-motivated, and proactive, you don’t require constant input and you have meticulous attention to detail
• EN native speaker
  
  
  

Bonus points for

• Experience with both B2C and B2B audiences
• Comfortable working in fast-paced, always-on startup environments
• A personal interest in online privacy and security
• Passion for pop-culture, trends, and the internet as a whole
• Fluency in other languages
  
  
  

Why Proton

• Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us.
• Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations.
• Join a strong brand - Proton Mail ( Hulk’s and Jack Dorsey’s favorite encrypted email service) - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.
• Grow with us - We’re one of Europe’s fastest-growing companies, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.
• Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.
• Benefits – these vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours and remote work, company events and team building activities.
  
  
  

Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.

To learn more about our privacy policy, please visit https://boards.eu.greenhouse.io/protongdpr