Ofertas de empleo para SaaS

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . Cloud Coumputing SaaS

Funciones principales

Experiencia Requerida de 4 años como SECURITY SERVICE MANAGER

Gestionar la seguridad de los datos compartidos con terceros autorizados, organismos reguladores y clientes.

Equilibrar las necesidades de negocio con los riesgos internos y la protección de la información.

Gestionar y escalar incidencias de seguridad cuando sea necesario.

Identificar y analizar casos de uso relacionados con amenazas internas (Insider Threats).

Tecnologías obligatorias

• SIEM
• DLP
• Cloud
• SaaS
• CASB
• Experiencia en Crime & Fraud
  
  

Inglés: C1

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . REST SaaS ITIL

The role and the team

As a Head of Customer Support (all genders), you'll turn our Support function into an AI-first, automation-driven team that gives customers fast, accurate and caring help at scale. You'll own the vision, the roadmap and the results, from tNPS to SLA adherence.

You'll work closely with Product, Engineering, Customer Success and other teams of the Customer Excellence division, as well as with our partner ecosystem. You'll build an international Support team that covers multiple time zones and languages for our growing global customer base. We look for people who keep growing, take real ownership, and lift the people around them.

What You'll Do

• Lead the shift to an AI-first Support function, balancing automation with personal service and making change stick.
• Roll out chatbots, automation and self-service to cut resolution times and raise deflection rates, backed by a knowledge management framework.
• Build, coach and develop a high-performing Support team across multiple time zones and languages.
• Own Support metrics (tNPS, first contact resolution, deflection rate, response and resolution times), SLA adherence and customer-facing incident management.
• Set up on-call rotations and holiday coverage for incident response and customer communication.
• Partner with Product, Engineering, Partner Success and customer-facing teams on complex issues, roadmap input and partner handovers.
• Manage the Support budget, staffing and quality governance, and represent the voice of the customer across Lucanet.
• Report into the Customer Excellence leadership team.
  
  
  

What You Bring

You have:

• Led a customer-facing operations team of 20+ people, including managers, through a scaling phase in B2B software, coaching and developing people along the way.
• Rolled out AI, chatbot or automation tools in a customer-facing function, with measurable results such as higher deflection or faster resolution.
• Led organizational change that balanced automation with a personal customer experience.
• Built or run customer-facing operations across multiple time zones and languages.
• Owned SLAs and Support metrics, and worked with Product, Engineering and Customer Success to turn customer insights into action.
  
  
  

It's a plus if you also have:

• Experience with ITIL or structured incident management.
• Experience with workforce management and capacity planning in Support.
• Experience working with partner or reseller ecosystems in Support.
  
  
  

Perks at work

• Flexible and hybrid working: our Lucaflex model lets you plan your working hours and location according to your needs and professional responsibilities.
• Remote work from another country: work up to 90 days a year outside your home country, supported by our partner Workflex.
• Professional development budget: get dedicated time, resources and budget to build the skills for your career path.
• Structured feedback process: Lucanet Engage supports your personal and professional development through regular dialogue.
• Paid volunteer days: take the time to volunteer, alone or with your team, for causes you care about.
• Health and wellbeing support: access company wellbeing programs, sport subsidies and mental health support through external partners.
• Paid vacation days: take 28 days a year to rest, travel and recharge.
• Private health insurance: access private health insurance coverage.
• Corporate discounts platform: get exclusive discounts across travel, retail, technology, and more.
  
  
  

About Lucanet

Lucanet is the CFO solution platform for modern finance and tax teams, automating processes from consolidation and financial planning to tax compliance, ESG reporting, and cash management. More than 6,000 companies worldwide rely on our easy-to-use, out-of-the-box SaaS platform. We're PE-backed and growing across global markets. 

Behind the platform is a global team of 900+ people who care about doing the work well. We challenge each other to move fast without cutting corners and build solutions that change how finance and tax leaders operate. If you want your work to have real reach, and your growth is important to you, Lucanet is the right place for you.

Discover more about Lucanet as an employer.

Powered by uniqueness

Everybody is different here and we like it that way. We welcome people of every gender identity, sexual orientation, ethnicity, national origin, religion, age, and disability, exactly as they are. What you bring is what matters. If you need an adjustment to take part in our hiring process, let us know. See yourself in this role? We want to hear from you.

Please keep your CV focused on your experience and skills, rather than including your photo, age or marital status.

Learn more about our DE&I journey.

Data protection

Your personal data will be processed in accordance with GDPR requirements. Find out how we keep your data safe: Lucanet data protection policy. 

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. API Java Docker SaaS AWS Spring PostgreSQL Vue.js Couchbase Office

ABOUT CARAVELO

Airlines have spent decades selling one trip at a time. At Caravelo, we help them build recurring relationships with their customers instead.

We build the technology behind airline subscription products used by carriers around the world, combining SaaS, payments, booking systems and airline integrations in one platform.

Our Product & Platform teams build the common technology. Our Professional Services team makes it work in the real world for each airline.

That is where this role comes in.

THE MISSION

Caravelo has one platform, but no two airline implementations are exactly the same.

As a Customer Solutions Engineer in our Professional Services team, your job is to bridge that gap.

You will learn how our core platform can be configured, integrated and extended, and use those capabilities to create the implementation each customer needs — without modifying or forking the core platform.

For every airline, we build a customer plugin that wraps the specific integrations, extensions, business rules and behaviours required to make Caravelo fit naturally into that customer's technology landscape.

Working closely with Project Managers and customer stakeholders, you will understand requirements, identify the peculiarities of each implementation and decide how best to solve them: configuration, extension, integration or, when justified, a dedicated service or module.

The goal is simple:

Make every customer rollout feel unique while keeping it cleanly built on top of a common, scalable platform.

WHAT YOU'LL DO

Bring customers live

You will be one of the engineers turning a signed customer into a working production implementation.

That means:

• Understand customer requirements together with the Project Manager.
• Translate business and technical requirements into a concrete implementation.
• Configure and extend the Caravelo platform using the capabilities provided by our Product & Platform teams.
• Build and maintain the customer plugin that contains customer-specific logic and integrations.
• Take implementations through development, testing, launch and production stabilisation.

You'll work closely with our Platform and Product engineers, who will provide the documentation, tooling and training needed to understand the core platform and its extension points.

Your job is not to rebuild what already exists. It is to understand the platform deeply enough to use it intelligently and extend it where necessary.

Solve integration problems

Airlines have complex technology ecosystems.

Some systems are modern. Others have been running successfully for decades.

You will make them work together.

Depending on the customer, you may integrate Caravelo with:

• Airline reservation and passenger service systems.
• Payment gateways and payment infrastructure.
• Identity and authentication platforms.
• CRM and communication systems.
• Loyalty platforms.
• Data platforms.
• Internal airline APIs.
• Third-party and legacy systems.

Sometimes the solution will be straightforward.

Sometimes the API documentation will be incomplete, the behaviour will differ between environments, or two systems will have fundamentally different assumptions.

You should enjoy figuring those problems out.

Build customer-specific extensions

Most customer needs should be solved using the common platform.

But not all of them will be.

When there is a genuine gap, you may:

• Build an additional connector.
• Extend an existing workflow.
• Create customer-specific business logic.
• Develop an isolated service or module.
• Implement data transformation or migration processes.

The challenge is knowing when to configure, when to extend and when to build something new.

We want engineers who can solve the customer problem without creating unnecessary complexity.

Own the implementation beyond go-live

Our work does not stop when a customer launches.

Customer systems evolve, vendors change and integrations eventually need to move with them.

You will help:

• Investigate and debug production issues.
• Maintain customer-specific integrations.
• Upgrade connectors as external systems evolve.
• Support customers through technical migrations.
• Replace or introduce integrations while keeping the service running.
• Improve existing implementations when better platform capabilities become available.

For example, an airline may decide to replace its payment gateway.

Your work could involve enabling the new payment connector in Caravelo, adapting the customer plugin, helping define the migration approach for existing payment tokens, validating the transition and supporting the rollout together with the Project Manager and customer team.

These are not theoretical architecture exercises. They are real production systems with real customers behind them.

Work across the stack when needed

Your centre of gravity will be Java and backend engineering.

But customer implementations do not always respect stack boundaries.

You should be comfortable following a feature or problem wherever it goes: backend services, APIs, integrations, databases, scripts, data migrations or occasional frontend changes in Vue.

You do not need to be a frontend specialist.

You do need to be comfortable enough to understand the problem, use AI-assisted development effectively and validate that the result is production-quality.

Use AI as an engineering tool

We actively use AI coding tools such as Claude Code, GitHub Copilot and similar assistants.

You will use them for things like:

• Implementation.
• Exploring unfamiliar code.
• Writing and extending tests.
• Debugging.
• Refactoring.
• Documentation.
• Working with APIs and integrations.
• Accelerating occasional frontend work.

We are particularly interested in Spec-Driven Development: defining clearly what needs to be built before asking AI to help implement it.

AI should make you faster. It should not replace engineering judgment.

WHAT SUCCESS LOOKS LIKE

You are succeeding in this role when:

• You can take a customer requirement and turn it into a clean, production-ready solution.
• Customers launch successfully without unnecessary changes to the core platform.
• Customer-specific behaviour remains well isolated and maintainable.
• Integrations are observable, reliable and understandable by engineers other than their original author.
• You can diagnose complex problems across Caravelo and customer systems.
• You understand when to configure the platform, when to extend it and when custom development is genuinely necessary.
• You become increasingly independent in understanding new customer technology landscapes.
• Migrations and changes to existing integrations can be delivered without destabilising the customer's service.

WHAT YOU BRING

Must have:

• Strong professional experience building production software in Java, with solid backend engineering fundamentals.
• Experience designing and integrating APIs, distributed services and cloud-based systems.
• Strong debugging and problem-solving skills, especially when working across multiple systems or external dependencies.
• Good understanding of testing, CI/CD, databases, observability and production software quality.
• Comfortable understanding an existing platform and extending it cleanly rather than rebuilding from scratch.
• Strong communication skills and the ability to work with Project Managers, engineers and technical customer stakeholders.

Nice to have:

• Experience in Professional Services, implementation engineering, solutions engineering or customer-facing technical delivery.
• Experience integrating enterprise or legacy systems, particularly in complex customer environments.
• Experience with payments, payment gateways, data migrations or other business-critical integrations.
• Experience in travel technology, airlines, reservation systems or similarly integration-heavy industries.
• Familiarity with the technologies listed in our stack, especially Vue/Nuxt, Couchbase or Datadog.
• Experience working in security-, compliance- or reliability-sensitive environments.

OUR STACK

You do not need to arrive knowing every technology we use.

Some of the technologies you may encounter include:

Java · SpringBoot · Vue.js · Nuxt · Couchbase · PostgreSQL · AWS · Datadog · Gitlab · Docker · Opentofu · Claude Code · Cursor

More important than matching every technology is your ability to understand unfamiliar systems, investigate how things work and build reliable solutions around them.

THE KIND OF ENGINEER WHO TENDS TO ENJOY THIS ROLE

This role may be a good fit if you like engineering problems where the answer is not always obvious.

You enjoy understanding how systems behave, not just implementing predefined tickets.

You are comfortable opening documentation for an unfamiliar API, talking through requirements with a Project Manager, tracing a strange production issue across several systems and then writing the code that solves it.

You appreciate good architecture, but you are pragmatic.

And when confronted with a 15-year-old airline system that behaves differently from its documentation, your reaction is closer to “interesting” than “that's someone else's problem.”

WHAT WE OFFER

• Competitive salary with a clear progression framework.
• Flexible working hours.
• Barcelona-based hybrid model: 4 days in the office and 1 day working from home.
• Tax-efficient benefits including private health insurance, restaurant and transport cards, and kindergarten support.
• Budget for training and conferences.
• Regular company events and celebrations.
• 23 days of annual leave.
• Exposure to complex airline technology environments around the world.
• The opportunity to work across software engineering, integrations and real customer implementations.
• Meaningful ownership: you will see the systems you build go from requirements to production.

INTERESTED?

If you enjoy solving complex integration problems, getting customers live and making different systems work together without turning every implementation into a one-off project, we'd like to hear from you.

Apply and tell us about a difficult integration, migration or production problem you've solved.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . Java TSQL SaaS Agile ERP

Business Analyst / Consultor/a Funcional-Técnico

Implantación Software B2B

📍Ubicación: Barcelona ciudad – Sants-Les Corts

🕐Horario: Jornada completa partida con entrada y salida flexible; intensiva los viernes.

🏠Modelo híbrido: 3 días oficina/ 2 teletrabajo.

🚀 Incorporación: inmediata

📄Contrato: Indefinido

¿Disfrutas tanto en una reunión entendiendo cómo vende un cliente como lanzando una consulta SQL para ver qué está pasando en los datos? ¿Te sientes cómodo/a traduciendo lo que pide el negocio al lenguaje de un equipo de desarrollo, y al revés? Si la respuesta es sí, sigue leyendo.

En Vincle llevamos más de 35 años ayudando a compañías líderes de Consumo, Pharma y Prestige -Danone, Bimbo, Hartmann, Kaiku, Puig, Lindt o Damm, entre otras- a gestionar mejor sus procesos y equipos comerciales con nuestra plataforma tecnológica.

Buscamos una persona capaz de moverse con comodidad en ambos mundos:

🧩 Un Rol entre negocio y tecnología

🧭 El lado de negocio

• Entender a fondo los procesos comerciales del cliente y detectar oportunidades de mejora.
• Recoger, analizar, priorizar y documentar requisitos.
• Ser interlocutor/a de confianza para el cliente y sus usuarios clave en workshops y reuniones.
• Traducir necesidades de negocio en soluciones viables.
• Acompañar al cliente durante la implantación.

⚙️ El lado tecnológico

• Comprender la arquitectura y el funcionamiento de la solución, así como sus posibilidades.
• Configurar la plataforma y definir integraciones o personalizaciones.
• Trabajar con bases de datos y SQL para analizar y validar soluciones.
• Colaborar con Desarrollo, Arquitectura e Integraciones.
• Diseñar pruebas y validar la solución antes de subir a producción.

Tu valor estará en encontrar el equilibrio entre lo que necesita el cliente, lo que permite el estándar de la plataforma y lo que tiene sentido construir técnicamente.

Participarás tanto en proyectos sobre nuestra plataforma consolidada como con una solución de nueva generación, cada vez más configurable y orientada a la consultoría funcional y adopción de mejores prácticas.

🔎 ¿Qué buscamos en ti?

✅ Imprescindible

• Formación superior técnica (Informática, Ingeniería o similar).
• Mínimo 3 años como Business Analyst, Analista Funcional, Consultor/a de Implementaciones o posición similar en proyectos tecnológicos.
• Experiencia implantando soluciones de software empresarial (CRM, ERP, SFA o similar), trabajando directamente con clientes y usuarios clave para entender procesos, recoger requisitos y transformarlos en soluciones funcionales.
• Base técnica sólida: entender la arquitectura de una solución de software y desenvolverse en proyectos con integraciones y personalizaciones. Experiencia práctica sólida con bases de datos y SQL.
• Buenas capacidades de comunicación, análisis, resolución de problemas y orientación al cliente.
• Castellano nativo o bilingüe e inglés profesional y disponibilidad para trabajar en modelo híbrido en Barcelona.

⭐ Valorable (muy relevante para nosotros)

• Conocimientos de programación (especialmente con Java) e integración de sistemas mediante APIs, servicios web o intercambio de ficheros.
• Experiencia en definición de historias de usuario, casos de uso, modelos de datos, planes de pruebas y metodologías ágiles.
• Experiencia en soluciones con alta parametrización o desarrollos sobre un producto core.
• Conocimientos de entornos SaaS B2B y sectores como Retail, Gran Consumo o Pharma.

✨ ¿Qué ofrecemos?

• Impacto real: tus decisiones se notarán directamente en la forma de vender de marcas que encuentras cada día en el supermercado.
• Lo mejor de dos mundos tecnológicos: un producto robusto y consolidado y, a la vez, la construcción de una nueva generación de soluciones más configurables y escalables.
• Carrera sin elegir bando: recorrido hacia la consultoría funcional y de negocio sin perder el contacto con la tecnología.
• Colaboración transversal con Proyecto, Producto, Arquitectura, Desarrollo y Customer Service.
• Formación y acompañamiento para que crezcas con nosotros.
• Estabilidad y flexibilidad: contrato indefinido, horario flexible, viernes intensivo y modelo híbrido.
• Un equipo cercano, colaborativo y dinámico, en una compañía tecnológica con más de 35 años de trayectoria.

¿Te reconoces en este perfil? Si te motiva entender el negocio del cliente y, a la vez, meter las manos en la tecnología para convertir sus necesidades en soluciones reales, queremos conocerte. Inscríbete y cuéntanos tu experiencia.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . PHP Python Kotlin SaaS LESS Office

Who We Are 🌍

Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.

Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.

We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.

Who We’re Looking For 🌟

Have you built billing or payments systems at a SaaS company and know exactly which patterns work at scale, and which ones fall apart?

Then keep reading, because this role hands you a domain most companies guard closely: the systems that move all of Manychat’s revenue.

Billing at Manychat is becoming the foundation for everything we launch next. New products, new ventures, new pricing models: all of it runs through the platform your team will own. We’re not asking you to invent something new. We’re asking you to bring the proven standards of the payments industry into a business that is growing fast and needs its revenue core to be rock solid.

You’ll join at the right moment. We’re deliberately shifting our engineering culture towards scalability and stability, and billing is at the center of that shift. You won’t inherit a finished machine; you’ll shape one, with clear backing from engineering leadership to do it.

If you know payments and processing inside out, enjoy leading engineers through meaty technical territory, and want your fingerprints on how a whole domain is structured and scaled, let’s talk.

YOUR FUTURE TEAMMATES 👋

We keep Manychat running smoothly under high load every single day and make sure it’s ready to scale even further. We do it by combining strong engineering foundations with AI tools that let us move faster without cutting corners. And we’re the ones who shape and own what gets built. AI accelerates. Humans own the thinking.

WHY YOU’LL LIKE IT HERE 🤩

You’ll work on complex, high-scale projects that create real impact, building products millions rely on every day. The tech stack is designed for speed and durability, and we are already operating at the front of the AI era, not scrambling to catch up. And you’ll do all of that alongside an experienced, collaborative team that values speed, quality, and supporting each other.

What You’ll Do 🚀

• Own the billing and accounts domain end to end: processing, billing, and pricing for a platform serving creators in 170+ countries
• Lead and grow a team of 5-6 billing engineers, with a clear path to scaling the team and structuring it around processing, billing, and pricing as the domain expands
• Deliver the billing roadmap through the end of the year, including completing a major migration of our pricing model
• Bring proven payments industry patterns and standards into Manychat, and raise the bar on how billing is designed, built, and operated
• Guide architectural decisions with your engineers: challenge designs, pinpoint risks, and keep proposals grounded in what actually works at scale
• Partner closely with our Product Director for Billing on making billing more scalable, and with Finance on tax and compliance initiatives
• Build transparency and healthy engineering practices in the team: clear ownership, visible progress, honest signals
• Prepare the domain to support new products and ventures that will build on billing and account capabilities
• Hire, develop, and coach engineers, and make the hard people calls when they’re needed
  
  

What Success Looks Like 🎯

• First 3 months: you know the team, the systems, and the stakeholders. The roadmap is moving, and you have a clear-eyed view of the team’s strengths and gaps.
• By end of year: the pricing model migration is completed, the team’s work is transparent and predictable, and stakeholders in Product and Finance see you as their go-to partner.
• Beyond: you’ve shaped the scaling plan for the domain, tackled the technical debt the team never had capacity for, and billing is a platform other teams build on with confidence.
  
  

TO SHINE IN THIS ROLE 💥

You’ll Need

• Hands-on experience building and running billing, payments, or processing systems: subscriptions, pricing models, payment providers, invoicing, the whole territory
• That experience gained at a SaaS or self-serve product company of comparable scale, where customers sign up and pay without a sales rep holding their hand
• A solid engineering background: you no longer write production code day to day, but you speak the language fluently, review architecture with credibility, and spot a bad design before it ships
• Real people management mileage: you’ve hired, you’ve coached, you’ve handled underperformance, and you’ve made the difficult call to part ways with someone and done it with respect
• The ability to build relationships fast, with your team, with product and finance stakeholders, and with peers across engineering
• Comfort operating in a fast-moving environment while pulling it towards more structure, stability, and maturity, not less
  
  

It Would Be Great If You Have

• Experience with tax, compliance, or revenue recognition topics in a SaaS context
• Experience restructuring or scaling a team: splitting into sub-teams, defining ownership, growing leads
• Been through a major platform or pricing migration and lived to tell the tale
  
  

We’re tech-stack agnostic for this role. Our billing runs on PHP today, but whether your background is PHP, Python, Kotlin, or anything else, what matters is your domain knowledge and technical judgment.

What We Offer 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
• 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
• 🌎 Work from where you need to — agreed with your team, not tied to a desk. Flexibility we built in on purpose, because location shouldn’t get in the way of great work.
• 🍽 In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.
• 🤖 AI isn’t a perk here — it’s how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
  
  

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. SaaS

Somos Tenth Revolution Group, firma británica de talento especializada en el sector IT & Digital.

Nos encontramos colaborando con cliente internacional especializado en desarrollo de soluciones digitales con impacto real en la seguridad y sostenibilidad de las organizaciones.

Se encuentran ampliando su equipo comercial, y buscamos perfil Customer Success/KAM con alrededor de 2/4 años de experiencia en el sector tecnológico.

El rol

• Te unirás a un equipo customer success consolidado que opera principalmente en España y Portugal
• Gestionarás alrededor de 150-200 clientes con los que estarás en contacto constatemente para identificar necesidades y nuevas oportunidades de negocio
• Tendras 2 objetivos: retención y expansión de tu portofolio por medio de upselling y cross-selling
• Gestión y fidelización de clientes

Tu perfil

• Alrededor de 2-4 años de experiencia en el área comercial de servicios IT, especialmente venta de SaaS
• Perfil proactivo y conectado a cliente
• Experiencia gestionando carteras grandes de al menos 150 clientes
• Capacidad estrategica de planificación, priorización y detección de churn
• Habilidad comercial y estratégica. Sabes detectar oportunidades y convertirlas en negocios exitosos.
• Capacidad de comunicación y negociación. Puedes transmitir ideas de manera clara y persuasiva.
• Nivel de inglés alto B2+/C1

Condiciones

😉 Contrato indefinido y directo con cliente

📍 Modelo híbrido con 40% remoto (Madrid)

💸 Banda salarial acorde a experiencia (32-35K + Variable)

🚀 Retribución flexible, formación y desarrollo continuo, jornada intensiva viernes, julio y agosto...

¿Te interesa ser parte de un equipo comercial consolidado y dar un push a tu trayectoria dentro de un especialista SaaS? Hablemos, es tu oportunidad 😎

#KAM #CustomerSuccess #SaaS #Software

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. SaaS

Somos Tenth Revolution Group, firma británica de talento especializada en el sector IT & Digital.

Tenemos más de 15 años de experiencia en el mercado, apoyando a nuestros clientes en la amplicación de sus equipos tecnológicos.

Estamos colaborando con empresa tecnológica SaaS en la ampliación de su equipo RevOps.

Buscamos un Customer Success Operations Manager

El rol

• Serás parte de Revenue Operations y reportarás directamente al Head
• Trabajarás mano a mano con los equipos de CSM en españa y francia
• Además trabajarás con el equipo técnico para la implementación de procesos, soluciones y automatizaciones en CSM
• Cliente va a implementar una CSP este año por lo que liderarás esta implementación y posteriormente el mantenimiento y mejora de la misma, asi como la adopción y el change management.

Tu perfil

• 4 a 6 años en Customer Operations, especialmente en SaaS
• Conocimiento sólido de Customer Success en entornos B2B SaaS.
• Conocimiento de modelos de segmentación, health scoring, renovaciones, expansión y customer lifecycle management.
• Conocimiento de Revenue Operations y gestión de procesos operativos.
• Experiencia en implantación y optimización de plataformas de Customer Success.
• Inglés alto B2+/C1
• A nivel de soft skills buscamos alguien autónomo y perfil builder con capacidad de toma de decisiones.

Condiciones

😉 Contrato indefinido y directo con cliente

📍 Modelo híbrido con 40% remoto (Madrid)

💸 Banda salarial acorde a experiencia (Fijo + Variable)

🚀 Retribución flexible, formación y desarrollo continuio, jornada intensiva viernes, julio y agosto...

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . Cloud Coumputing Jira SaaS LESS Salesforce

Senior Project Manager – Sovos SOVOS Senior Project Manager

Managed & Professional Services

• Full-Time
• United Kingdom
  
  

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building the future of tax compliance technology across Europe. We're looking for a Senior Project Manager to join our European Professional Services team, with the ability to be based in the United Kingdom, Netherlands, or Spain. This is a senior delivery role for someone who understands the complexity of enterprise SaaS implementations and brings deep familiarity with tax compliance, e-invoicing, or regulatory technology. You'll own end-to-end delivery of complex, multi-country implementations for enterprise clients across EMEA, operating with autonomy and directly impacting client satisfaction and the reputation of Sovos Professional Services in Europe.

More Specifically, You Will

• Own end-to-end project delivery for enterprise e-invoicing and tax compliance implementations across multiple EMEA countries simultaneously.
• Serve as the primary point of contact and escalation for client stakeholders, from project teams to executive sponsors, throughout the engagement lifecycle.
• Lead structured project governance, including weekly status meetings, monthly steering committee sessions, and go/no-go decision processes, in alignment with Sovos delivery methodology.
• Manage project scope rigorously; identify, document, and drive change orders when client requests exceed agreed statement-of-work boundaries, and track project hours against retainer balances.
• Coordinate cross-functional Sovos resources (Solution Consultants, Technical Consultants, SAP specialists, Regulatory, and Product teams) to deliver against project commitments.
• Develop and maintain detailed project plans, risk registers, issue logs, and status reports; proactively surface risks and drive resolution before they become escalations, leveraging AI tools to improve efficiency and insights where appropriate.
• Contribute to continuous improvement of Professional Services delivery methodology, statement-of-work templates, onboarding playbooks, and project governance frameworks based on insights from your client portfolio.
  
  

What You Bring to Sovos

• You've successfully delivered enterprise SaaS implementations in a client-facing Professional Services environment, particularly in the tax compliance, e-invoicing, VAT, or regulatory technology space.
• You've successfully managed complex, multi-stakeholder implementations with enterprise clients (500M+ revenue) across multiple countries and time zones concurrently.
• You have hands-on experience with retainer-based Professional Services engagements, including scope management, change order discipline, and hour burn-down governance.
• You're an exceptional stakeholder manager, able to build trust with client executives and navigate competing priorities without losing delivery momentum, and you bring strong commercial acumen around project delivery, revenue recognition, and margin.
• You're a proactive risk manager and clear, structured communicator (written and verbal), capable of adapting tone and detail level for technical teams, client project managers, and executive sponsors alike, and you're comfortable operating with ambiguity and adapting quickly as client needs evolve.
• You're proficient with project management tooling (e.g. Salesforce, Jira, or equivalent PSA/CRM platforms); PMP, PRINCE2, or equivalent project management certification preferred; Background in Business, Information Systems, Finance, or equivalent experience.
• Fluency in English required; proficiency in French, German, Dutch, Spanish, or Polish is a meaningful advantage given the client base. Experience with SAP-integrated implementations (SAP ECC, S/4HANA, or Process Orchestration) and familiarity with EMEA e-invoicing mandates (France, Germany, Poland, Turkey, etc.) are significant advantages. Comfort with AI-assisted workflows and tools is valued.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.
  
  

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
  
  

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

Ready to make your move?

We'd love to hear from you. Use the Apply button at the top of this page to submit your application

SOVOS © Sovos 2026. All rights reserved.

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. Cloud Coumputing SaaS Office

JOIN OUR TEAM

Join EQS Group in Barcelona and help customers turn complex compliance and governance requirements into structured, successful software rollouts. As an Implementation Manager, you will guide clients from kickoff to go-live, combining project coordination, product understanding, and clear communication to create trust early in the customer journey and lay the foundation for long-term customer satisfaction, engagement, and retention. You will be part of our Professional Services environment, working closely with colleagues across teams to deliver smooth onboarding experiences and continuously improve how we implement our solutions.

EQS Group is a leading international cloud software provider in the areas of Compliance & Ethics, Data Privacy, Sustainability Management, and Investor Relations. We help thousands of companies worldwide to cultivate trust by simplifying complex processes, ensuring transparency, and enabling clear communication with stakeholders.   

Our success is built on our people. We bring together talented individuals who care about doing meaningful work, take pride in what they do, and support one another to achieve more together. We believe passion and trust aren’t just values — they’re at the core of how we operate, every day.

Our mission is to Create Trusted Companies. If you share our passion for our mission, we’d love to have you help us turn it into reality.

Our Culture Drives Our Benefits

• You're important. We foster a trusting environment and lifelong learning to support your individual development. Set personal development goals, receive support and regular feedback – we give you the tools to succeed.
• Living our values. Our values connect us. They shape how we work and collaborate across teams and cultures, creating belonging, trust, and an environment where everyone can thrive.
• Great atmosphere. We cultivate a dynamic culture where shared goals bring us together. From unforgettable company events to volunteering initiatives, we inspire and empower each other to make a positive impact.
• Work-life balance is a must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because we also value your free time.
• Special Perks Just for You. We offer you other exciting benefits such as meal vouchers for your healthy breaks as well as corporate shopping benefits. 
• Health is a priority. We offer private health insurance, and you can also benefit from our corporate mental health counselling! 
  
  

YOUR IMPACT

In this role, you will help our customers get value from EQS solutions quickly and confidently. You will manage implementations with a strong customer focus, coordinate stakeholders across the project lifecycle, and contribute ideas that make our onboarding processes even more scalable and effective.

• Own and coordinate end-to-end customer implementation projects for EQS compliance solutions, from kickoff and planning through go-live and handover.
• Guide customers through project milestones, timelines, deliverables, trainings, and workshops to ensure a smooth and transparent onboarding experience.
• Translate customer needs into structured implementation plans, advise on configuration decisions and rollout approach, and contribute feedback that helps improve our products and internal processes.
• Collaborate cross-functionally with Sales, Product, Engineering and other internal stakeholders to keep projects on track and resolve issues proactively.
• Manage project delivery by monitoring timelines, scope, risks, issues, dependencies, escalations, and next steps in a structured and customer-oriented way.
• Support go-live preparation, validate key implementation documentation, and collaborate with Customer Success and Support to ensure a smooth post-launch handover that sets the foundation for long-term customer satisfaction, engagement, and retention.
  
  

THIS IS YOU

• You identify with EQS values and bring a responsible, respectful, and trustworthy way of working.
• You have completed a university degree, vocational training, or gained comparable professional experience in a customer-facing environment.
• You bring first professional experience in B2B SaaS, software implementation, onboarding, project coordination, or a similar client-facing role.
• You enjoy managing projects and coordinating multiple stakeholders, and you know how to keep tasks structured and moving forward.
• You have a solid IT affinity and feel comfortable learning new software products, workflows, and system-related topics quickly.
• You are confident using MS Office and working in a structured way with documentation, timelines, and customer communication.
• You have C1-level proficiency in both German and English (written and spoken). French, Italian or Spanish speaking skills are a strong plus.
• You show initiative, ownership, and a solution-oriented mindset, while staying customer-focused and collaborative.
• You are comfortable using AI-supported tools responsibly to improve efficiency, structure information, or prepare customer-facing work while applying sound judgment and data confidentiality standards.
  
  

Ideally, you also bring

• Experience in compliance, governance, regulatory, or other complex B2B software environments.
• Experience delivering customer trainings, workshops, or onboarding sessions in a SaaS context.
  
  

About Us

EQS Group was founded in Munich in 2000. Today, the group employs around 600 professionals worldwide. https://www.eqs.com/

We believe technology can drive integrity and build trust. That’s why EQS Group develops digital solutions that make transparency scalable and a responsible business achievable. More than 14,000 companies worldwide use our software to meet regulatory requirements reliably, manage risks effectively, and report transparently on business performance and its impact on society and the environment. Our cloud platform, the EQS COCKPIT, brings together solutions for compliance, data privacy, sustainability, and investor relations — enabling organizations to act with confidence and lead with integrity. By combining innovation with purpose, we create technology that promotes accountability and supports a more sustainable future for business and society.

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive workforce.

 

Take a look at  Kununu or Glassdoor as well as Ambitionbox for India, to find out what people say about us as an employer!