Position: Customer Support Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media...
Position: Customer Support Specialist (German)
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Communicate with customers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Ability to work collaboratively within a team as well as independently
- Maintain customer satisfaction and retention through impactful customer experience
- Native in German (C2), both oral and written. Fluent in English (at least B2 level)
- Previous working experience in hospitality or other customer facing roles is a plus
- Excellent communication skills with the ability to listen and show empathy
- You thrive for teamwork and fun and are part of the community
- Flexible and able to work in a fast paced working environment
- Autonomous, able to work independently as well as part of a team
- Tech savvy and familiar with Google Suite, MS office and CRM tooling
- Customer-focused, always have the customers best interest in mind
- Working schedule: Monday-Sunday 8AM-8PM, rotating shifts
- Excellent remuneration package based on experience, skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bootcamp twice a week
- Drinks every Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
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