As a Data Analytics Intern at Cigna, you will focus on performing sentiment analysis on customer complaints from both internal and external sources. You will research and gather data from various platforms, analyse sentiment, identify patterns, and highlight key areas for improvement. You will also develop a machine learning model that continuously processes new data to provide ongoing insights.

Expected Outcome: A comprehensive sentiment analysis of customer complaints with actionable insights on key areas for improvement and a machine learning model that continuously processes new data.