Ofertas de empleo en Darwin AI

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . API Python REST SaaS

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

• Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction
• Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
• Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
• Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements
• Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions
• Identify recurring issues and contribute to internal documentation and FAQs
• Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience
• Audit AI conversations to detect bugs or opportunities for improvement
• Ensure that all critical feedback and issues are resolved within the SLA.
  
  

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments
• Strong troubleshooting skills and ability to resolve issues efficiently
• Familiarity with AI behavior, JSON structures, and state machines (training provided)
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations
• Knowledge of process automation; experience with Zapier is a plus
• Programming knowledge, especially in Python, is a plus
• Ability to explain technical concepts clearly to both technical and non-technical audiences
• Highly organized, with the ability to manage multiple support cases at once
• Strong written and verbal communication skills
• A customer-first mindset with a genuine desire to help clients succeed
• A team player with adaptability in fast-paced environments
• Passion for technology, AI, and continuous learning
  
  

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . REST

We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills, and, techniques to build artificial intelligence assistants for our clients.

In this role you will:

• Carry out the onboarding of new accounts received by the team
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool
• Provide technical support to clients on the AI built
  
  

• Proven experience in Customer Experience roles or technical support
• Ability to analyze data and use it in making customer-oriented decisions
• Practical experience in creating and managing JSONs
• Knowledge of process automation, preferably with experience using Zapier
• Ability to work in a team and adapt to dynamic and changing environments
• Strong passion for technology, innovation, and artificial intelligence
• Excellent verbal and written communication skills