Ofertas de empleo en Experimental Group

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada16 ene.

. Oracle Office

About Us

Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds.

The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

About Menorca Experimental

Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, the terrace overlooking the pool where guests can enjoy a delicious lunch.

About The Job

We are seeking a Receptionist M/F to join our team at Menorca Experimental.

Your duties and responsibilities will be the following:

• Greet and assist all guests as soon as they come in.
• Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
• Respond to all guest questions and requests, offering a personalized service adapted to each request.
• Ensure that a high level of customer service is always provided, respecting our quality standards.
• In coordination with the Front Office Manager, deal with customer complaints.
• Ensure good communication and coordination between the hotel's departments (Housekeeping, and F&B).
• Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
• Participate in the management of the hotel's general mailbox by replying and redirecting emails.
• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
• Ensure all equipment of the department is kept clean and in good working condition.
  
  

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Being well spoken with excellent communication skills
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
• Being in possession of a Driving license is necessary.
  
  

• Opportunities of training and career development.
• Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
• Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
• Corporate events.

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada15 ene.

. Oracle Office Excel

About Us

Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds.

The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

About Menorca Experimental

Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, the terrace overlooking the pool where guests can enjoy a delicious lunch.

About The Job

Schedule: Nights (23h-07h).

Permanent contract : 40hrs per week. Salary according to agreement.

We are seeking a Night Receptionist M/F to join our dynamic team at Menorca Experimental. Your duties and responsibilities will include the following:

• Welcome and assist guests during nighttime hours as soon as they arrive at the hotel.
• Handle all reception operations during the night shift: late check-ins, early check-outs, invoicing, and providing accommodation information and concierge services.
• Respond to guest requests and inquiries during the night, ensuring a personalized service that meets their needs.
• Oversee the safety and security of the hotel and its guests during the night, including monitoring access, managing key inventory, and ensuring the proper storage of guest belongings.
• Perform regular security checks throughout the premises, ensuring a safe environment for all guests and staff.
• Prepare and verify daily reports such as night audits, ensuring the accuracy of financial and operational records.
• Coordinate with the relevant departments (Housekeeping, F&B) for smooth transitions between shifts and ensure early morning requests are met.
• Manage customer complaints in coordination with the Front Office Manager, ensuring issues are documented and addressed appropriately.
• Maintain cleanliness and orderliness at the front desk and hotel entrance during the night.
• Assist with administrative tasks, ensuring the night operations are managed efficiently, including responding to emails and preparing operational reports.
• Guarantee compliance with quality standards and ensure exceptional customer service is delivered at all times.
  
  

• Social, engaging, and service-oriented personality, even during night shifts.
• Flexibility and adaptability to the unique challenges of nighttime operations.
• Strong communication skills and professionalism in handling guest interactions.
• Attention to detail and the ability to anticipate and meet guest needs during quieter hours.
• Experience with Microsoft Office Suite and hotel management systems (PMS: Oracle, Opera, Micros).
• Advanced English (spoken and written). Knowledge of additional languages is an asset (French will be highly valuated)
• A keen understanding of safety and security protocols.
• Previous experience in night reception or hotel operation.
  
  

• Opportunities of training and career development.
• Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
• Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
• Pension Scheme.
• Corporate events.