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Spark Office

About The Role 📢

We’re looking for a proactive, empathetic, and community-driven professional to join our team as Community Manager.

This role has a direct impact on our day-to-day relationship with the community: we want someone who not only responds but also activates, engages, and grows our channels.

We highly value initiative and experience with workflow automation, as it will allow us to scale our impact without losing closeness or quality.

As part of a team focused on creativity and innovation, it’s essential that you have knowledge of generative AI, both in the use of tools (text, image, video, audio) and in applying them to real workflows.

What You’ll Do 💡

• Be the direct voice of the brand across social platforms, building authentic and long-lasting relationships with our community.
• Manage conversations across key channels (X/Twitter, Discord, LinkedIn, IG, TikTok, Reddit, YouTube), ensuring a fast, approachable, and on-brand response.
• Proactively activate our channels by proposing dynamics that spark participation, conversations, and a stronger sense of belonging.
• Identify and nurture the most active and relevant community members, building relationships that strengthen user–brand connection.
• Support the development of ambassador initiatives and exclusive community experiences, both online and offline.
• Spot recurring patterns, FAQs, and opportunities for improvement to turn daily interactions into actionable insights.
• Suggest and implement solutions to improve team efficiency and community management (processes, FAQs, automation).
• Track interaction metrics and prepare clear reports with actionable learnings to refine tone, dynamics, and content.
• Collaborate with internal teams so that the community’s voice is reflected in campaigns, launches, and key decisions.
• Document insights, processes, and best practices to build a strong operational foundation for scalable growth.
  
  
  

• Experience: at least 2 years managing digital communities or providing support through social channels.
• Communication: excellent writing skills and an approachable, professional tone.
• Languages: English C1 or higher (written and spoken).
• Data-driven: familiarity with social metrics and planning/reporting tools (e.g. Metricool, Sprout).
• Soft skills: strong organization, prioritization, and empathy to handle conversations and resolve issues effectively.
• Plus: previous experience in tech environments or creative communities.
• Essential: practical knowledge of generative AI (image, video, audio, and LLMs such as ChatGPT, Claude, Perplexity, etc.). We’re looking for someone who doesn’t just know them but actually uses them regularly.
  
  
  

• Strong interest or experience in automation of community and support workflows (tools like n8n, Make, etc.), with the ability to spot repetitive tasks and turn them into efficient, scalable processes.
  
  
  

• Freepik AI Suite: our proprietary tools for image, video, and audio generation.
• LLMs: ChatGPT, Claude, Perplexity, or similar.
• Community & analytics: Brandwatch, Metricool, Sprout, Manychat, or equivalent.
• Documentation: Notion / Google Sheets (to collect and document insights).
• Platforms: Discord, Meta Business Suite, YouTube Studio.
  
  
  

• Hybrid work model based in Málaga, with real flexibility.
• Access to a global, ever-evolving creative community.
• Work with cutting-edge AI and design products.
• A collaborative, people-first culture focused on impact.
• Professional development opportunities in a fast-growing company.
• Private health insurance 🩺
• 23 days of vacation + December 24th and 31st off
• Day off on your birthday 🎂
• Flexible hours and work environment
• We're a Great Place to Work! 93% of employees think this is a great place to work 💥
• Flexible compensation package.
• Ongoing learning and development opportunities.
• In-house English lessons.
• Fully stocked office canteen with soft drinks, natural juices, snacks, fruit, and more.
• Free lunch at the office. 🥗🥑
• Subsidy for mental health and psychological support. 🧠