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0Kyowa Kirin International plc.
Madrid, ES
Patient Journey Manager - Nueva Zona Norte
Kyowa Kirin International plc. · Madrid, ES
Overview
WE PUSH THE BOUNDARIES OF MEDICINE
LEAPING FORWARD TO MAKE PEOPLE SMILE
At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work.
Job Purpose
You are KKI Face’s and single point of contact for HCPs and associated stakeholders.
Field based omnichannel conductor, with intimate knowledge of entire patient journey, focused on delivering a personalized, high value customer experience, shortening the patient journey and improving outcomes aligned with KKI’s Rare Disease portfolio.
Responsibilities
Key Responsibilities:
- Single point of contact for HCPs and stakeholders, an ambassador for Kyowa Kirin within geography responsible for local implementation of Cluster & International Strategy and Patient and Customer Plan (PCP).
- Build business account strategies with practical insight from the field, applying the company vision, and develop the territory business plan following this strategy. Align and embed projects and plans to the overall brand plan by working cross functionally with Medical Affairs, Marketing, and Payer Value & Patient Access.
- Scientific and clinical knowledge of Nephrology and Haematology Oncology and KKI products that enables confident scientific and clinical on-label discussion.
- Achieve sales target and KPI’s through development of local account plans and execution of core strategy.
- Project manage agreed plans and initiatives to deliver on patient focused outcomes, in line with agreed budgetary requirements.
Position Requirements
- Strong and demonstrated experience in Commercial roles, also of value Medical field experience within hospital products preferably in biological therapies, onco-dermatology or Haematology or rare diseases
- Stakeholder and KEE management experience
- Collaborative approach, great sense of initiative, driven and open minded
- Digital experience/expertise (multichannel management and Virtual engagement, email, webinar, Zoom/Teams)
- Excellent Spanish required; good English preferred
- Knowledge of local, regional, and national health systems and care delivery processes