Ofertas de empleo en Snatch UP

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
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SaaS

Imagine shaping the future of how businesses design and manage their spaces. As a Architect Account Manager you'll drive adoption of our groundbreaking AI platform at top-tier real estate organizations across Europe.

If you're a strategic thinker with a passion for workplace innovation and a knack for building lasting relationships, this is your chance to be at the forefront of a disruptive technology. You'll guide enterprise clients through transformative change, empowering them to create more efficient, engaging, and future-proof workspaces.

Why This Role Is a Game-Changer

• High-Impact Ownership: You'll be the trusted advisor to key decision-makers, directly impacting their success and our company's growth.
• Strategic Influence: Shape the future of our product by providing invaluable client feedback and insights to our product team.
• Global Reach: Lead adoption strategies across diverse teams and geographies within major enterprise organizations.
• Cutting-Edge Innovation: Be at the forefront of AI-powered real estate technology, revolutionizing a traditional industry.
• Career Growth: Join a fast-paced startup environment with significant opportunities for professional development.
  
  

• Orchestrate adoption of groundbreaking technology: guiding enterprise clients to transform workspace strategies.
• Build rock-solid partnerships: establishing deep trust with key decision-makers.
• Drive impactful results: increasing efficiency, boosting engagement, and future-proofing workspaces.
• Collaborate cross-functionally: ensuring success at every stage of the customer lifecycle.
  
  

• Background in Workplace Solutions, Workplace Consultancy, or related field.
• Proven success managing complex enterprise accounts in SaaS or proptech.
• Fluent in English with exceptional communication skills.
• Strategic mindset with strong commercial acumen.
• Expertise in multi-team adoption strategies across international organizations.
• Bonus: Fluency in French or German.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo SaaS

Are you an architect, interior designer, or industrial designer with a passion for cutting-edge technology? Leverage your design expertise and customer-facing skills to revolutionize the architectural industry with our innovative AI-powered SaaS platform!

We're seeking a Design Tech Customer Success Manager to support users of our platform in design-related fields. You'll deeply understand the workflows of architects and interior designers, providing high-value engagement and support post-sale. This isn't just about customer satisfaction - it's about empowering them to achieve their design goals with our groundbreaking technology.

This is a remote position operating during APAC business hours.

Responsibilities

• Be the Trusted Advisor: Understand the day-to-day workflows of architects, interior designers, and industrial designers and provide tailored support.
• Drive Platform Utilization & Growth: Monitor usage, proactively ensure clients leverage all features, and identify opportunities to increase engagement.
• Manage Onboarding & Training: Ensure a smooth and successful client transition onto our platform.
• Become a Product Expert: Master our product offerings and confidently guide customers through current and future capabilities.
• Build Strong Relationships: Maintain trust and confidence with clients, acting as their main point of contact and ensuring ongoing satisfaction.
• Be the Voice of the Customer: Collaborate with Operations, Product, and Sales to deeply understand customer needs and ensure our solutions exceed expectations.
  
  

• Must be an Architect, Interior Designer, or Industrial Designer.
• Must have experience using CAD or AutoCAD.
• Highly Desired: Revit experience.
• Excellent written and verbal communication skills in English.
• Experience working with global customers.
• A proactive problem-solver, able to anticipate and effectively address issues.
• Bonus: Experience at a design-tech or architecture software company (not prop-tech focused).