Job Summary

We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate and maintain solutions within our cloud contact center platform. The candidate will be responsible for implementing high-quality routing logic, automation and system integrations that support business and operational needs.

Responsibilities

The candidate will collaborate closely with the Program Director, Product Owner, architecture team, development teams and multiple stakeholders to understand requirements, define technical solutions and deliver scalable features within Genesys Cloud.

Responsibilities

Develop and maintain customer experience flows in Genesys Cloud Architect.

Build and support integrations using Genesys Cloud APIs, Data Actions and event-based services.

Implement routing logic, automation and configurations for voice and digital channels.

Collaborate with Product Owners, Business Analysts and IT teams to deliver technical solutions aligned with business needs.

Troubleshoot issues, optimize performance and ensure platform stability.

Participate in testing, documentation and deployment activities following development best practices.

Support continuous improvement of the contact center platform and related processes.

5 years of experience developing solutions in Genesys Cloud including Architect flows and API-based integrations.

Solid knowledge of REST APIs, scripting or programming (JavaScript, Python or similar).

Ability to read/analyze requirements and translate them into technical solutions.

Experience troubleshooting issues and ensuring platform stability.

Familiarity with cloud concepts, security basics and version control.

Nice-to-Have

Experience with event-based integrations (EventBridge or similar).

Knowledge of bots, automation tools or AI conversational platforms.

Exposure to CRM systems (MS Dynamics).

Genesys Cloud or cloud provider certifications (AWS).

Soft Skills Required

Flexibility and Adaptability.

Great communication and interpersonal skills.

Analytical and procedural mindset.

Strong collaboration and empathy behavior.

High level of attention to details.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don´t just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what´s right.
- We foster an innovative environment where you can build the career path that´s right for you.

About us:
Cognizant is one of the world´s leading professional services companies, transforming clients´ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World´s Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.