Department: 11-895-Marketing - Marketing

Location: Ceute - Spain

Description

Why Join DAZN?

DAZN Bet is opening up the world of betting and gaming, delivering interactive, accessible and responsible experiences for sports fans across multiple regulated markets. As part of the DAZN ecosystem, we place customer trust and service quality at the heart of everything we do. Joining DAZN Bet means playing a key role in shaping a premium, high-touch customer experience within a fast-growing and highly regulated environment.

The Role

As HVC Support Specialist, you will provide high-touch, Spanish-language support to DAZN Bet’s most valuable customers, delivering personalised assistance and rapid resolution across promotional, CRM-related and complaint queries.

This role is critical to strengthening service consistency, enhancing customer satisfaction and supporting the scalability of our High-Value Customer (HVC) operations as this segment continues to grow. Through your work, you will help elevate DAZN Bet’s premium service offering and reinforce long-term customer trust in the Spanish market.


This role will be based in our Ceuta Office.

Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks!

By joining DAZN, you will be part of a company that has earned the Great Place to Work certification, a recognition we’ve achieved thanks to the commitment and professionalism of everyone at DAZN Spain. This certification reflects the exceptional environment we've built together, where employee well-being is a top priority. At DAZN, we take pride in being an excellent place to work, as confirmed by the experiences and feedback of our team members.

What You'll Be Doing:

• Deliver premium, specialist customer support in Spanish to high-value customers
• Provide fast, accurate and personalised responses to promotional and CRM-related queries
• Manage complaint resolution with professionalism, sensitivity and local market awareness
• Operate the Responsible Gaming helpline in full compliance with Spanish regulatory requirements
• Maintain consistently high service standards and a seamless end-to-end customer experience
• Support the scalability and continuous improvement of the HVC support model
• Collaborate with internal teams to resolve complex or escalated cases efficiently
• Contribute to initiatives that strengthen customer trust, satisfaction and long-term loyalty
  
  
  
  

What You'll Bring:

• Experience in customer support, VIP/HVC service or high-touch customer-facing roles
• Native-level Spanish with excellent written and verbal communication skills; English is a plus
• Proven ability to deliver premium, personalised support in fast-paced environments
• Strong problem-solving skills with high attention to detail
• Understanding of responsible gaming principles and regulatory expectations
• Ability to handle sensitive or high-value interactions with professionalism and discretion
• Comfortable working independently while collaborating cross-functionally
• Customer-first mindset with the resilience to manage complex or high-pressure situations