As a Reservations intern you will assist in daily operations and work with customers and Guests as part of your assigned college project to demonstrate your abilities and gain knowledge in the hospitality industry.

What will I be doing?

If you are interested in gaining real world experiences, looking for the best discipline to apply your talents, and open to opportunities to network with skilled professionals in hospitality, then you are ready for an internship. Internships are an excellent way for you to gain relevant work experience and new skills that will be invaluable when you are ready to pursue your professional career upon graduating.

As a Reservations Trainee, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximize revenue opportunities:.

• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accurancy and attention to detail at all times
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate
  
  
  

What are we looking for?

A reservations serving Hilton Diagonal Mar Barcelona is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• It is necessary to be studying a degree or course related to this internship opportunity
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• English fluently, Spanish and other languages is a plus
  
  
  

To do an internship in our hotel is necessary to be able to formalize an internship agreement with an university or school.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE.

We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Work Locations

Hilton Diagonal Mar Barcelona

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Advertised Salary

500

Job

Guest Services, Operations, and Front Office