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Description

Are you passionate about improving the quality of the processes? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? If you have relentless desire to drive continuous improvements and achieve operational excellence, we have the career you are looking for.

EU AMZL Process Learning is looking for a Learning Quality Coordinator to support the ongoing defect reduction program, Content Management System (Policy 2.0) Standard Operational Procedures (SOPs) audits and upcoming projects with focus on developments with a passion for innovation, problem solving and aim to think big.

This position offers an exciting opportunity to work side by side with a group of exceptionally driven, customer-obsessed Central Operations, Trans Forecasting and Capacity Planning managers, all while analyzing systemic defects and coordinating solutions to challenging problems

Key job responsibilities

• Lead weekly defect reduction calls with Central Operations functions to review trends and to identify gaps in process, training or tools, then define corrective or preventive actions.
• Prepare and send weekly reports to Central Operations, Trans Forecasting and Capacity Planning managers to share the latest information concerning defect data, ongoing actions and progress on new joiners quality performance.
• Coordinate monthly SOPs audits to ensure they are always up to date and act as Key User for the Policy 2.0 platform. Promote SOPs upgrade to reduce defects, prevent stress and improve the learning experience of our schedulers while reading.
  
  

Basic Qualifications

• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
• Intermediate to advanced level of English
  
  

Preferred Qualifications

• Experience utilizing root cause analysis tools such as 5 Whys, Fishbone and/or Six Sigma.
• Willingness to work in different areas.
• Candidates must be very organized and able to handle multiple and changing projects/priorities.
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.