Job title: Global Omnichannel Operations Lead

• Location: open – EU or US time zone. 30% of travel expected
  
  

About The Job

The Global Omnichannel Operations Lead plays a critical role to coordinate and drive the execution of key strategic and tactical programs for the Global Omnichannel team, in close coordination with other members of GTMC, Digital & GBUs. He/she will report into the Global Omnichannel Head. He/she oversees & optimize the day-to-day operations of the Omnichannel teams to ensure efficiency, productivity & alignment with strategic goals.

Main Responsibilities

Strategic Leadership

• Support the development & execution of Omnichannel strategy that align with business objectives & enhance customer engagement across all channels
  
  

Operational Excellence

• Oversee day-to-day omnichannel operations & key projects, ensuring efficient processes, resource allocation & performance optimization. Coordinate and manage Global Omnichannel activities and provide operational support to the Global Omnichannel Leadership Team to help ensure strong collaboration, alignment, and information sharing
  
  

Cross-functional collaboration

• Partner with Omnichannel, GTMC, Digital, GBUs teams to implement omnichannel projects & operations
  
  

Performance management

• Define Omnichannel operations KPIs & monitor/govern the performance
  
  

Governance

• Prepare & coordinate key reviews & meetings, management reports & operational elements. Lead operational planning & execution of core internal leadership team meetings, off-sites
  
  

Hub transition

• Support the definition & implementation of hub transition plan (inc. activity mapping, change management)
  
  

Budget tracking

• Ensure all budget allocations & reporting are reviewed for accuracy, in collaboration with Finance. Coordinate budget exercises for the Omnichannel team.
  
  

About You

• Solid experience in Omnichannel, digital marketing, consulting or related field
• Proven track record in developing & executing omnichannel strategies & operations
• Strong understanding of digital platforms, marketing techonologies & customer experience principles
• Excellent analytical skills with experience in data-driven decision making with the ability to understand, simplify and communicate effectively with others
• Strong project management expertise & prioritizing capacity
• Thrive in fast-paced engagements and experienced in matrix driven project teams/organizations
• Outstanding leadership, communication, change management & stakeholder management abilities
• Healthcare or pharmaceutical industry experience is a plus
  
  

Pursue Progress. Discover Extraordinary.

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nullPursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.