- To be the primary contact for International agent locations for clients, for agents and World Courier offices for booking shipments or providing general and specific information from tracking shipments to quoting to validating invoices;
- All tasks are completed in a correct, timely and cost efficient manner;
- Shipments are sent by the most secure, rapid and efficient way
- All relevant customs regulations and country guidelines are adhered to for all imports and exports of individual service shipments
- Ensuring shipments run as smooth as possible through detailed pre-planning
- Handle enquiries from clients, agents and World Courier offices via phone and email in English
- Receive bookings via email and update World Courier’s internal tracking system
- Provide quotations via email
- Monitor and track ongoing shipments, reacting to any deviation from the plan
- Keep clients and World Courier offices updated to the status of their shipment, especially in regards to delays
- Action all notes sent in World Courier’s internal tracking system
- Determine which shipping solution should be used for certain shipments
- Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed
- Communicate any temperature results as soon as possible after delivery, checking and noting any deviations
- Recognises important information and makes immediate use of this information (Holiday lists, All Station emails, Internal operational memos)
- Work with regulations (ADR/DGR/IATA) as well as local laws and guidelines
- Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers
- Ensure internal systems are kept updated when new jobs are raised in the system
- English native or English to a very high level, verbal and written (Essential)
- French native or to a very high level, verbal and written
- Spanish to a sufficient level to work in a Spanish environment
- Able to follow procedures and instructions
- Able to provide relevant information on request
- Knowledge in Word, Excel, Outlook
- Good communication skills, both verbally and written
- Negotiation and influencing skills
- Prior experience or knowledge of the logistics sector would be advantageous
- Ability to form part of a team and work independently
- Strong team player – able to work constructively with colleagues inside and outside of the department to ensure the best possible service is provided to the client at all times
- Self motivated and uses own initiative
- Remains calm under pressure
- Flexible attitude – for working shifts and last minute coverage
- High attention to detail
- Able to prioritise workload, which may change throughout the day
Veure més
No et perdis res!
Uneix-te a la comunitat de wijobs i rep per email les millors ofertes d'ocupació
Mai no compartirem el teu email amb ningú i no t'enviarem correu brossa
Subscriu-te araDarreres ofertes d'ocupació de Dret i Legal a Madrid
AIG
Madrid, ES
Crevel Europe
Madrid, ES
Krell Consulting
Madrid, ES
Compliance Officer
NovaFinom
GRUPO VITALIA HOME
Madrid, ES
EXPORT COUNTRY MANAGER
3 de maigCL GRUPO INDUSTRIAL
Madrid, ES
Gestor/a de Mercado - Temporal
3 de maigMahou San Miguel
Madrid, ES
Team Leader F/H
3 de maigWalter Learning
Madrid, ES
Malthus Darwin
Técnico laboral junior
2 de maigHRCORE Recursos humanos
Madrid, ES