At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

In this role you will reporting to the Customer Service Manager Iberia, and you will be responsible of the relationship with the outsourced customer service partner, coordinating its activity while directly managing the most important customers for Electrolux in Portugal.

Location

The role is based in our office in Alcobendas (Madrid).

What you’ll do:

• Maintain daily communication with the outsourced company, overseeing their work and set priorities when needed.
• Be responsible for trainings to the external Customer Service Agents.
• Focus on reaching monthly targets levels, control KPIs (phone calls & emails SLA).
• Manage Electrolux´s key customers (Worten, BCM, Fnac, …).
• Attend phone calls
• Answer emails
• Manage the portfolio of orders
• Handle Returns & Claims
• Improve ways of working and processes.
  
  

Who you are:

• Degree in Business or related fields.
• Proven experience in a B2B customer service role.
• Previous experience in coordinating an outsourced customer service team is a plus.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt to a dynamic environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of SAP, Excel and Ticketing systems.
• Fluent in Portuguese, Spanish and English.
  
  

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.