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Position Process Expert Manager

Location Madrid, Spain

Contract Type Local, Permanent

Process Expert Manager

Purpose

The BTS Finance Performance Process Expert Manager acts as a service provider working under Team lead to implement approved application changes or support the delivery of assigned project activities.

He/she is the point of contact with Power users of assigned specific project areas or changes, and coordinates with other IT teams on required activities to secure achieving needs.

He/she also provides expertise in his/her application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance).

Main areas of responsibility

Project Management

• Drives the implementation of approved functional Change Requests/initiatives new system functionality implementation or business process redesign
• Provides estimate on costs, project resources planning and timelines
• Manages the functional activities such as blueprinting, design, fit/gap, unit and integration testing, monitor progress of implementation
• Ensure system integrity and performance
• Assess master data and reporting requirements for key users
• Validate the solution (get signoff)
• Ensures appropriate documentation is maintained
  
  

Business Consultancy

• Acts as a business consultant to provide expertise both on a business process side and system functionality. Work proactively with the business to enhance/optimize existing business practices and to bring market best practices in designated area. Strive to investigate and bring forward new functionality to the business that delivers added value and better meets the business requirements
  
  

Knowledge management

• Provides knowledge transfer and best practices to power- users through training in coordination with the training team
• Being the expert on the assigned areas, he/she coaches and helps the process/application analysts in the customization of the associated application modules
• Support the Change knowledge transfer
• From the project team to the power users
• From the external consultants to the BTS (documentation, training, etc.)
• He/she is responsible for working together both with the power user/business process owner on documenting the processes from a business perspective
• Working together with the project team and the process analyst on documenting the processes from a technical perspective
  
  

People management

• Provide for the development of his/her direct report both technically and professionally
• Communication & Alignment
• Liaises with team lead on current initiatives, provides all required information and documentation so that future support requirements are planned and efficiently organized
  
  

Requirements

• IT University Degree
• SAP Finance area, S4- FI and CO , BW, SAC and other Finance applications
• Proven experience in business Financial and Planning and Analysis area related IT solutions (PA IBM and SAP)
• Experience in AI, RPA or Data science
• In depth expertise of supported applications functionalities, application landscape and related business processes
• Good knowledge of other pillar/work stream business processes and system functionalities
• Project management skills and full awareness of quality assurance methodology (detailed knowledge of application testing, test procedures and test scenarios)
• People management abilities
• Good communication and inter-personal skills
• Good business understanding
• Capacity to listen the business, understand their needs and turn them into concrete solutions.
• Innovative and creative
• Analytical skills
  
  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.