Join the Nikki Beach Hospitality Group!

Position Title: Head Hostess

Location: Marbella, Spain

Job Type: Full-time, Seasonal

Position Overview

For this exciting new project launching in summer 2025, the Head Hostess plays a central role in shaping the first and lasting impression of every guest. As the leader of the hostess team, you oversee reservations, strategic seating, and the overall welcome experience with elegance, precision, and warmth.

Acting as the face of the venue, you ensure a personalized, high-touch journey from the moment guests arrive to when they are comfortably seated. Beyond greeting, you coordinate front-of-house logistics, manage guest flow, and serve as a key liaison between the reception area and all service departments.

You thrive in dynamic, fast-paced environments and bring a strong sense of leadership, poise, and organization to every shift. You are a true brand ambassador who communicates effortlessly with guests and takes pride in delivering elevated service experiences that reflect the brand’s energy and lifestyle.

Key Responsibilities

• Deliver a premium, warm, and personalized welcome to every guest in accordance with our brand standards
• Supervise and mentor the hostess team, ensuring exceptional guest engagement and polished presentation
• Oversee the entire guest journey from reservation to seating, maintaining consistency and seamlessness across all touchpoints
• Manage the reservation system, waiting lists, and real-time seating plans to optimize guest flow and maximize efficiency
• Coordinate closely with the floor, runners, kitchen, bar, events, and security teams to ensure smooth communication and guest transitions
• Ensure reception and welcome areas are immaculate, inviting, and aligned with the brand’s premium image
• Anticipate guest needs and provide thoughtful, solution-oriented responses to any requests or incidents
• Maintain expert knowledge of menus, specials, events, and services—and share this confidently with guests and team
• Handle VIP bookings, group reservations, and private celebrations with personalized care and discretion
• Lead all opening and closing procedures for the reception area in line with SOPs
• Participate in service briefings and operational meetings, sharing feedback and guest insights
• Support the promotion of on-site offerings, brand activations, and seasonal events when appropriate
• Ensure legal compliance, including age verification for alcohol service where applicable
• Uphold and apply all Standard Operating Procedures (SOPs) with professionalism and consistency
• Represent the brand story and Nikki Beach Hospitality Group with elegance, confidence, and charm
• Build guest loyalty by remembering returning guests and exceeding expectations through personalized touches
• Continuously seek ways to improve guest flow, team collaboration, and overall service delivery
  
  

Required Qualifications And Competencies

• Previous experience as Head Hostess or in a senior front-of-house position in high-end hospitality
• Strong leadership, coordination, and communication skills
• High emotional intelligence and ability to make guests feel genuinely welcomed and cared for
• Exceptional organizational skills and ability to multitask under pressure
• Knowledge of reservation and table management systems (such as SevenRooms or OpenTable)
• A polished, elegant presentation and confident presence
• Deep understanding of luxury service standards and guest experience expectations
• Fluency in English is mandatory; Spanish and/or German are a plus
• Flexible availability including weekends, holidays, and evening shifts
  
  

Benefits

• Shared tips & service charge
• Daily staff meals provided on-site
• Opportunity to work with an international hospitality brand
  
  

Why Join Nikki Beach Hospitality Group?

Be part of a globally recognized group that brings together music, dining, entertainment, fashion, film, and art to create exceptional hospitality experiences. As the original luxury beach club brand, Nikki Beach has evolved into a worldwide company now with beach clubs, hotels, resorts, restaurants, residences, and seasonal pop-ups under Nikki Beach Hospitality Group.

We’re a family-owned company with a strong sense of community and purpose. Joining our team means stepping into a high-energy, international environment with opportunities for growth, travel, and the chance to help shape unforgettable moments for guests around the world.