About the role

Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities:

✓ Technical expertise of Viaccess Orca products including:

• Rightv suite including
• Session manager
• TV Console
• Analytics
• Related plugins delivered by Viaccess Orca
• Compass & Compass search

✓ Support Orange Spain with integration related aspects from Ecosystem

✓ Technical management on Viaccess Orca products including:

• troubleshooting
• root cause analysis
• Escalation to Viaccess Orca experts such as DBA, R&D, Products etc.
• regular issues / ticket follow-up

✓ Customer Follow-up

• Prepare and provide training or technical presentation to customer on Viaccess Orca products and services
• Share and propose recommendations to improve the service related to Viaccess Orca components and its integrations.
• Participation on regular meeting with customer (weekly, Daily etc.) and also together with other vendors led by Orange Spain to support Orange Spain managing the activity smoothly
• Provide Monitoring reports “health check” reports on regular basis.

About you

• Ability to learn and work with new technologies
• Knowledgable in cloud-native technologies (kubernetes) and microservices deployment
• Knowledgable in Linux, Web technologies, application servers, databases and networks
• Capacity to manage complex analysis on an E2E service
• Keen analytical mind and you are a force for proposal
• Incident management skills
• Good communication and customer orientation skills
• Fluent in English and Spanish

The following position is offered via our affiliate Viacess-Orca.

VO (close friends only) is an Orange Group subsidiary based in France, La Défense and Rennes, but also in Israel, Finland, Asia and Latin America with solutions deployed in over 35 countries, reaching more than 27 million subscribers. VO is a leading global solutions provider of OTT and TV platform solutions, content protection, and anti-piracy services, as well as advanced data analysis solutions for a personalized TV experience. VO provides its technologies to television operators and content providers. Joining Viacces-Orca means opening up to a multicultural environment. It also means rediscovering the advantages of belonging to a big group (CCNT, Group Participation, Incentive VO...) and being managed as a start-up!

And because a video is worth a thousand words: https://www.youtube.com/watch?v=vFSqVOApyIU