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The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our...
The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

Main Duties

  • Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
  • Maintain a spotless, pristine work environment
  • Provides service to and is accountable for an assigned section.
  • Develop relationships with members in order to provide personalized service.
  • Polishing cutlery ensuring they are ready for service.
  • Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc)
  • Perform opening and closing procedures including but not limited to the set up and break down of stations.
  • Maintain a spotless and pristine working environment.
  • Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
  • Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
  • Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
  • Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members.
  • Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
  • Supporting the team with any of their needs on an ad-hoc basis.
  • Learn the table plan and table numbers of your site.

MEASURES OF SUCCESS

  • Positive feedback from member service surveys.
  • Mystery guest responses.
  • Member retention.
  • Overall financial performance of the house.
  • Punctuality.
  • Feedback from management team.
  • Weekly and monthly knowledge tests

What We Are Looking For...

  • Passion for Food, drink and hospitality
  • Strong attention to details
  • Excellent customer service
  • Fluent in English or Spanish
  • Organised and reliable
  • Ability to handle feedback to achieve member satisfaction
  • Ability to multitask and work in a fast-paced environment
  • Ability to understand and follow written and verbal instructions

Benefits...

  • Team meal whilst on shift prepared by our chefs
  • Soho Friends Membership
  • 50% Team discount on Food & Drink, 7 days a week
  • Staff Room Rates
  • Birthday Day Off
  • Discount on Cowshed products and Soho Home (up to 20%)
  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.

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