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0Bacardi
Barcelona, ES
Customer Service Specialist, Europe (CoE)
Bacardi · Barcelona, ES
.
[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]
WHAT DOES A CoE CUSTOMER SERVICE SPECIALIST DO?
The CoE Customer Service Specialist manages the end-to-end transactional order management cycle for all European markets (Tier1,2 and 3). This role reinforces support to Tier 3 markets and provides service to bronze customers across all European markets.
Prioritizing accuracy, speed, and consistency, the Specialist drives efficient, high-quality transactional operations and written customer communication. As a centralized function, it ensures seamless, process-driven customer service delivery across multiple European markets.
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART, YOUR KEY RESPONSIBILITIES WILL BE TO:
- Accurately execute the full transactional order management cycle (order entry, validation, and timely follow-up) across multiple European markets, ensuring adherence to quality and process standards.
- Support Tier 3 markets and manage all interactions with Bronze customers across Europe, delivering clear, consistent, and professional communication.
- Collaborate closely with Customer Experience Partners in respective markets to align on customer needs, resolve issues efficiently, and ensure a seamless customer experience.
- Adhere strictly to the established Service Strategy, applying customer segmentation and tier-specific protocols in line with defined SLAs to prioritize and tailor service delivery.
- Proactively monitor order and system data accuracy, identifying discrepancies and driving corrective actions to maintain data integrity across transactional processes.
- Escalate complex exceptions and unresolved issues promptly to regional teams or subject matter experts, facilitating timely resolution and minimizing customer impact.
- Manage and resolve customer tickets efficiently, maintaining high standards of responsiveness and customer satisfaction, according to Service Strategy.
- Champion continuous improvement initiatives by identifying process bottlenecks, proposing enhancements, and supporting implementation to optimize operational efficiency and service quality.
- Bachelor’s or master’s degree in engineering, Business Administration, Supply Chain Management, or a related field.
- Previous experience in fast-moving consumer goods (FMCG) is preferred.
- Strong attention to detail with a focus on data accuracy and process consistency.
- Proficient in SAP order-to-cash processes and transactional customer service.
- Excellent time management and ability to prioritize high volumes of transactional work.
- Service-oriented mindset with resilience to manage pressure and meet deadlines.
- Fluent in English
- Fluent in Italian or German is a distinctive advantage.
- Strong written communication skills tailored to remote customer interactions.
- Efficiency-driven and process-minded with a continuous improvement approach.
- Do you dare to be different?
- Are you willing to question, challenge and innovate in pursuit of excellence?
- Can you work collaboratively and inspire others?
- Are you ready to make your mark?
LEADERSHIP AGILITY
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
- Medical, Critical Illness, and Life Insurance
- Calm Meditation App subscription (free)
- Employee Assistance Programs
- Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
Sales Representative Barcelona
30 dic.Bacardi
Barcelona, ES
Sales Representative Barcelona
Bacardi · Barcelona, ES
. Excel Office
[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
- As part of the On-Trade team, you will need to contribute to deliver our 2 objectives: EFO & new model.
- Being accountable for the implementation of the Commercial plan that delivers against customer programs agreed in the Country Integrated Activity Plan (IAP) specific to the On-Trade customers
- Negotiate in the Point Sales to deliver Distribution & Visibility targets
- You will drive use of Picture of Success and approach to activate our brands to influence consumers at the point of purchase.
- You will identify opportunities and guide the development and execution of strategies to maximize Bacardi’s performance at On Trade customers in your region, achieving value creation.
- Demonstrable track record of performance in Commercial, field sales experience preferred.
- Tenacity and resilience to work through challenging business needs.
- Outstanding Result-Orientation, actively seeking for business opportunities keeping in mind the company's objectives.
- Knowledge of MS Office, with focus on MS Excel.
- Demonstrable affinity with On Trade, Events and / or Promotions.
- Solid ability to organize your work independently and effective.
- Solid negotiation skills.
- Good Communicator and an active listener.
- Team player.
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with.
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
- Medical, Critical Illness, and Life Insurance
- Calm Meditation App subscription (free)
- Employee Assistance Programs
- Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
Bacardi
Barcelona, ES
Commercial Operations Lead - Iberia
Bacardi · Barcelona, ES
.
[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]
About The Role
YOUR OPPORTUNITY
You will play a pivotal role in supporting the transformation of commercial operations delivery across Europe. Reporting to the Commercial Operations Director, you will be responsible for executing automated, future-proof reporting solutions and enabling local market teams to focus on delivering insights and driving commercial excellence.
Acting as a trusted partner to both local markets and the regional commercial team, you will help embed best practices, improve tools and processes, and ensure flawless delivery of key initiatives
About You
You are a proactive, solutions-oriented professional who thrives at the intersection of data, process, and commercial impact. You enjoy translating complex insights into actionable recommendations and are motivated by enabling others to perform at their best.
With excellent communication skills, you naturally build strong relationships across teams and markets.
You are energised by change, comfortable with ambiguity, and excited to contribute to shaping the future of commercial operations across Europe
Responsibilities
WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE:
Commercial Framework
- Support the development and execution of the Commercial strategy (channel & customer) with particular focus on sales coverage, execution, and sales performance tracking.
- Work closely with local commercial teams to ensure alignment with regional frameworks and priorities.
- Maintain, develop, and deliver sales reporting tools that meet market needs and align with business blueprints and performance cadence.
- Contribute to the roll-out of global sales and customer tools and support the creation of regional solutions to enable commercial teams to succeed.
- Provide day-to-day support to local commercial teams, ensuring they have the resources and guidance required to maximize impact.
- Act as a bridge between markets and the regional team to share learnings and address operational challenges.
- Monitor competitive landscape and market context to identify and share best-in-class sales techniques and digital solutions.
- Support the standardization of practices and tools across markets to drive consistency and efficiency.
- Lead or support specific commercial operation projects aimed at automation, simplification, and standardization.
- Track progress, manage timelines, and ensure successful delivery of project outcomes.
- Work closely with local commercial operations teams to build capability, share knowledge, and strengthen collaboration across markets.
- Contribute to a culture of engagement, motivation, and continuous improvement
THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
Commercial acumen: Strong understanding of commercial operations, sales performance drivers, and go-to-market execution.
Analytical expertise: Ability to interpret data, build reporting solutions, and generate insights that inform decision-making.
Project management: Proven experience managing multiple projects, with strong organizational and problem-solving skills.
Technical proficiency: Familiarity with sales tools, CRM systems, and reporting platforms; comfortable working with data and digital solutions.
Stakeholder management: Skilled in working across markets and functions, with excellent communication and influencing abilities.
Collaboration & teamwork: Ability to work in a matrix environment, connecting regional and local teams to deliver shared goals.
Adaptability: Comfortable working in a fast-paced, evolving environment with a continuous improvement mindset.
Languages: English fluency required; other European languages a plus
LEADERSHIP AGILITY
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
- Medical, Critical Illness, and Life Insurance
- Calm Meditation App subscription (free)
- Employee Assistance Programs
- Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
HR Intern
Bacardi · Barcelona, ES
.
[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]
YOUR OPPORTUNITY
The HR South Cluster Team is undergoing an exciting phase of transformation in becoming a true strategic partner and this opportunity requires a progressive, innovative and commercially-focused individual to help drive capability and build performance.
Bacardi is seeking to hire an HR Intern supporting an employee base of around 300 employees across Spain, supporting on the delivery of the people agenda, with the support of the HRBP’s.
About You
If you are a recent graduate or have a university degree in Business Administration, Psychology, or Marketing, with a passion for people, the energy to make things happen, and the ambition to grow in a dynamic environment, we want to meet you! We value your communication skills, positive mindset, and drive to find solutions. With fluency in English and high analytical skills, this is the perfect place to turn your talent into real impact.
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
- Support on policies and procedures at all stages of the employee experience cycle
- Embed new processes, and ensure high quality service delivery in payroll, operations and administration
- Drive culture change initiatives to energize and in the development and implementation of engagement activities driving diversity and inclusion in all activities
- Collaborate and engage with the wider HR and business community
- Support in the recruitment & onboarding processes
- Tracking of probation, temporary staff dates, and managing sickness, maternity leave, holidays, time & attendance, among others
- Managing employees’ Benefit pack (insurances, Tiquet Restaurant, etc).
- Ensure the relevant HR database is up to date, accurate and complies with legislation
- Promote and embed Bacardi values in all aspects of the People agenda
To be successful in this role you will have/be:
- University degree in Business Administration or relevant field (Psychology/Marketing)
- Experience working on HR related field position will be valuable
- Excellent communication and analytical skills
- Strong operational focus and a high level of drive to get things done
- Open, honest, collaborative, learning agility
- Solutions focused and positive mindset
- Fluent Spanish and English
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
- Medical, Critical Illness, and Life Insurance
- Calm Meditation App subscription (free)
- Employee Assistance Programs
- Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
Field Manager Norte Centro
14 may.Bacardi
Madrid, ES
Field Manager Norte Centro
Bacardi · Madrid, ES
React .
[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]
Job Description
This position will oversee San Sebastian, Bilbao, Santander, Valladolid, Pamplona.
YOUR OPPORTUNITY
You will create the legacy of Bacardi and drive the company’s presence and growth in the area.
You will be accountable for creating value through driving sales and developing strong relationship with key customers in your dedicated area.
Your deep Commercial knowledge, ability to develop strategic relationships and lead a Sales team will be key to your success in this role.
About You
Focus externally: Winning mindset
Focus on execution & results
Lead by example, Develop & Inspire Talent
Lead Strategically & Know your Business
Have Commercial passion
Manage Interpersonal skills
Have a Founders mentality
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
- Deliver key financial targets (NSV, Gross Margin, Overheads, Profitability, ROI, Value Share) versus budget.
- Capture market dynamics and react to growth opportunities in your market.
- You will be accountable for building Bacardi brands equity by leading and motivating a team of Business Managers and optimizing best execution of local marketing mix in line with the brands’ global strategies.
- Building strong, mutually beneficial relationships with Wholesalers, Distributors and C&C.
- Maintain an update view of in market RSPs for all markets & all categories, through regular in market visits. Best execution of Brand Plans with distributors and local trade.
- Ensuring optimum distribution and visibility of our brands. Control and manage contracts for distribution agreements.
- Experience in field sales in a leading FMCG company
- Strong customer focus & Strong negotiation skills
- Have Strong Analytical Capability to work with figures. Good financial acumen and exposure to managing Sales and P&Ls
- Fluent Spanish and English
- Knowledge of local market and customers is considered
- Focus Externally to Win. Drive Execution & Results.
- Be Organized Self Motivated and confident.
- Lead by Example and Develop and Inspire Talent.
- Lead Strategically & Know your Business.
- Time flexibility & live the On Trade lifestyle
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
- Medical, Critical Illness, and Life Insurance
- Calm Meditation App subscription (free)
- Employee Assistance Programs
- Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.