Ofertas de empleo en Ford Motor Company

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada22 mar.

. LESS Salesforce Office

Job Description

Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.

Responsibilities

Customer Relationship Management

• Act as the single point of contact for all service topics
• Build strong customer relationships and provide tailored solutions
• Co‑develop account plans with Vehicle Sales KAMs
• Hold regular check‑ins to address issues and spot new opportunities
• Proactively manage aftersales communication (FSAs, VOR, etc.)
  
  
  

• Identify and secure new service opportunities
• Share upcoming campaigns and insights to support customer growth
• Coach, onboard, and guide customers on our service proposition
• Collaborate with Vehicle Sales on tender responses
  
  
  

• Drive case handling with CRC and advocate for customers in FordLiive
  
  
  

• Gather and share feedback to improve products and services
  
  
  

• Deliver clear account reports and track service loyalty & uptime
  
  
  

• Strong rapport‑builder, trusted partner for key stakeholders
• Great collaborator across teams; confident negotiator
• Quick to understand fleet needs and prioritize in real time
  
  
  

• Solid understanding of automotive service/parts; technical background is a plus
  
  
  

• Able to navigate internal workflows and familiar with tender processes
  
  
  

• CRM savvy (ideally Salesforce), plus solid MS Office and strong English
  
  
  

• Degree in Business or Technical field and strong relevant experience
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 may.

R .

Job Description

¿Quieres formar parte de nuestra bolsa de talento? Si cuentas con titulación universitaria técnica y te apasionan las nuevas tecnologías, te gustaría ser parte del futuro de la industria del automóvil y tienes motivación por aprender. R ellena este formulario adjuntando tu Curriculum Vitae y pasarás así a formar parte de nuestra cartera de candidatos para futuras oportunidades de carrera.

Qualifications

Requerido

• Titulado en Ingeniería. Principalmente conocimientos en Tecnologías Industriales, Telecomunicaciones, Aeronáutica, Informática, Ciencia de datos, Mecatrónica.
• Alto nivel de inglés: Equivalente a C1 o superior
  
  
  

• Conocimiento en Tecnologías Digitales: Inteligencia artificial, análisis y tratamiento de datos, digitalización, conectividad.
• Conocimiento en Tecnologías de Automatización: Robótica Colaborativa, Robótica Móvil, Visión Artificial, Fabricación aditiva.
• Conocimiento sobre Electrificación y Vehículo Conectado.